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Direct MessagesDate/Time: Thu, 18 Apr 2024 22:31:01 +0000
Connecting to Data Feed [CQG]
View Count: 480
| [2020-09-08 02:07:56] |
| User513220 - Posts: 10 |
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Hi again, I followed all the setup instructions but I am still not receiving Data Feed. Instead I get the following error message: Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-09-07 15:47:04.054 * Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-09-07 15:48:31.061 * However, I get my SC service package through my FCM and its paid and up-to-date. Also, I went to the Data/Trade Service Settings and the data feed choices indicate "Not enabled on package" So, Im starting to think that there may be an issue with my service package? [Hi, I am not receiving any data feed (CQG) on my trading platform #XXXXXX. Initially, I was receiving Denali data feed then I changed to CQG through my broker (AMP). I also paid a -$63.00 balance that I owed. Can you please assist to connect my data feed? Edit: I also changed platform access from Sierra Charts to Service Package 5 through my broker (AMP).] |
| [2020-09-08 09:21:28] |
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Your Sierra Chart account is currently expired. It is not being paid for by your broker. You will need to contact them about this. Otherwise, follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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