Support Board

Date/Time: Wed, 01 May 2024 23:37:30 +0000

Post From: Connecting to Data Feed [CQG]

[2020-09-08 02:07:56] Link To Thread - Link To Post [Go To First Post]
User513220 - Posts: 10
Hi again, I followed all the setup instructions but I am still not receiving Data Feed. Instead I get the following error message: Connect to Data Feed \| Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. \| 2020-09-07 15:47:04.054 * Connect to Data Feed \| Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. \| 2020-09-07 15:48:31.061 * However, I get my SC service package through my FCM and its paid and up-to-date. Also, I went to the Data/Trade Service Settings and the data feed choices indicate "Not enabled on package" So, Im starting to think that there may be an issue with my service package? [Hi, I am not receiving any data feed (CQG) on my trading platform #XXXXXX. Initially, I was receiving Denali data feed then I changed to CQG through my broker (AMP). I also paid a -$63.00 balance that I owed. Can you please assist to connect my data feed? Edit: I also changed platform access from Sierra Charts to Service Package 5 through my broker (AMP).]