Login Page - Create Account

Support Board


Date/Time: Thu, 28 Mar 2024 12:14:23 +0000



real time data

View Count: 565

[2020-09-02 17:33:33]
User42554 - Posts: 15
Hi there,
I'm receiving delayed data on my trading account ***

How to fix it?


Reading Internal Order ID file. | 2020-09-02 13:51:49.494
Reading Trade Orders file. | 2020-09-02 13:51:49.541
Reading Trade Positions file. | 2020-09-02 13:51:49.541
Reading Account Balance file. | 2020-09-02 13:51:49.541
UDPListener (992). Port 22904 | Error binding to UDP port: 22904. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2020-09-02 13:51:49.550
Software version: 2159 64-bit | 2020-09-02 13:51:49.551
Primary Thread ID: 10120 | 2020-09-02 13:51:49.551
Usage end date: 2021-04-21 | 2020-09-02 13:51:49.551
Enabled for: Advanced Features 2. | 2020-09-02 13:51:49.551
Enabled for: Sierra Chart Historical Data Service. | 2020-09-02 13:51:49.551
Enabled for: Denali Real-Time Exchange Data Feed. | 2020-09-02 13:51:49.551
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-09-02 13:51:49.551
Enabled for exchange2: CME (Trading Account Required) | 2020-09-02 13:51:49.551
Enabled for exchange2: CBOT (Trading Account Required) | 2020-09-02 13:51:49.551
Enabled for exchange2: COMEX (Trading Account Required) | 2020-09-02 13:51:49.551
Enabled for exchange2: NYMEX (Trading Account Required) | 2020-09-02 13:51:49.551
Allow Support for Sierra Chart Data Feeds is disabled. | 2020-09-02 13:51:49.551
Current selected Data/Trading service: SC Futures Order Routing/Data | 2020-09-02 13:51:49.551
Custom symbol settings values: enabled | 2020-09-02 13:51:49.551
Chart Update Interval: 100 | 2020-09-02 13:51:49.551
Intraday Data Storage Time Unit: 0 | 2020-09-02 13:51:49.551
Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-09-02 13:51:49.551
2020-09-02 13:51:49 Local computer time | 2020-09-02 13:51:49.551
2020-09-02 11:51:49 Local computer time in UTC | 2020-09-02 13:51:49.551
2020-09-02 13:51:49 Local computer time in SC Time Zone | 2020-09-02 13:51:49.551
2020-09-02 11:51:49 Server time in UTC | 2020-09-02 13:51:49.551
Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-09-02 13:51:49.551
Program path: D:\t01_SCdata\sc_real\ | 2020-09-02 13:51:49.551
Data Files path: D:\t01_SCdata\sc_real\Data\ | 2020-09-02 13:51:49.551
OS Version Number: 10.0 | 2020-09-02 13:51:49.551
Locale Setting: C | 2020-09-02 13:51:49.551
DLLs: futuresfx-sc.dll, futuresfx-sc_64.dll, tradeinpool.dll, tradingpoolV4_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-09-02 13:51:49.551
Allowed protected custom studies: futuresfx-sc, Wem's Orderflow | 2020-09-02 13:51:49.551

Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures.dtc.trading. Request ID: 1. | 2020-09-02 13:51:49.559
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-09-02 13:51:49.643
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-09-02 13:51:49.680
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-09-02 13:51:49.681
Received 5 login tokens. | 2020-09-02 13:51:49.735
Symbol settings MD5 received. Request ID: 1. | 2020-09-02 13:51:49.845
Symbol settings are up-to-date for sc_futures.dtc.trading. | 2020-09-02 13:51:49.846

SC Futures Order Routing/Data | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2020-09-02 13:51:54.746
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-09-02 13:51:54.747
DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2020-09-02 13:51:54.747
SC Futures Order Routing/Data | Network connection to server complete. | 2020-09-02 13:51:54.871
SC Futures Order Routing/Data | Starting socket receive thread. | 2020-09-02 13:51:54.871
SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS | 2020-09-02 13:51:54.871
SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2020-09-02 13:51:55.247
SC Futures Order Routing/Data | Sending logon request message. | 2020-09-02 13:51:55.247
SC Futures Order Routing/Data | Received logon response. | 2020-09-02 13:51:55.373
SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2020-09-02 13:51:55.373
SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2020-09-02 13:51:55.373
SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2020-09-02 13:51:55.373
SC Futures Order Routing/Data | Trading is supported. | 2020-09-02 13:51:55.373
SC Futures Order Routing/Data | Order cancel and replace is supported. | 2020-09-02 13:51:55.373
SC Futures Order Routing/Data | OCO Orders supported. | 2020-09-02 13:51:55.373
SC Futures Order Routing/Data | Bracket Orders supported. | 2020-09-02 13:51:55.373
SC Futures Order Routing/Data | Connected to server complete. | 2020-09-02 13:51:55.373
Triggering next historical data download in queue. | 2020-09-02 13:51:55.373
Triggering next historical data download in queue. | 2020-09-02 13:51:55.373
Triggering next historical data download in queue. | 2020-09-02 13:51:55.373
Triggering next historical data download in queue. | 2020-09-02 13:51:55.373
Updated verified funded futures trading account ending date to: 2020-10-02 11:51:55 | 2020-09-02 13:51:55.373
6BU20_FUT_CME 1 Min #1 | Reloading chart. | 2020-09-02 13:53:10.572
Mapping 6BU20_FUT_CME to 6BU20. Service code: cme | 2020-09-02 13:53:10.685
SC DTC Delayed Exchange Data | Starting real-time market data updates for: 6BU20_FUT_CME (6BU20). ID: 1 Service code: cme | 2020-09-02 13:53:10.685
SC DTC Delayed Exchange Data | Connecting to the server ds21.sierracharts.com. Port 10044 | 2020-09-02 13:53:10.685
SC DTC Delayed Exchange Data | Requesting security definition data for: 6BU20_FUT_CME (6BU20). ID: 1 | 2020-09-02 13:53:10.685
Starting DelayedDownloadMonitoringTimer | 2020-09-02 13:53:10.685
Starting HDTimeoutTimer | 2020-09-02 13:53:10.685
Added historical Intraday data request for 6BU20_FUT_CME to the queue. | 2020-09-02 13:53:10.685
Intraday data recording state for symbol 6BU20_FUT_CME is set to download 'Pending'. | 2020-09-02 13:53:10.685
Triggering next historical data download in queue. | 2020-09-02 13:53:10.685
DTC Client socket (2) | Creating socket. | 2020-09-02 13:53:10.685
DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2020-09-02 13:53:10.685
Delaying start of download for 6BU20_FUT_CME | 2020-09-02 13:53:10.686
SC DTC Delayed Exchange Data | Network connection to server complete. | 2020-09-02 13:53:10.807
SC DTC Delayed Exchange Data | Starting socket receive thread. | 2020-09-02 13:53:10.807
SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS | 2020-09-02 13:53:10.807
SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2020-09-02 13:53:10.938
SC DTC Delayed Exchange Data | Sending logon request message. | 2020-09-02 13:53:10.938
SC DTC Delayed Exchange Data | Received logon response. | 2020-09-02 13:53:11.502
SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2020-09-02 13:53:11.502
SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2020-09-02 13:53:11.502
SC DTC Delayed Exchange Data | Successfully connected. | 2020-09-02 13:53:11.502
SC DTC Delayed Exchange Data | Trading is not supported. | 2020-09-02 13:53:11.502
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: 6BU20_FUT_CME -> 6BU20 | 2020-09-02 13:53:11.502
SC DTC Delayed Exchange Data | Received security definition for symbol 6BU20_FUT_CME | 2020-09-02 13:53:11.648
HD Request # 1 | Downloading Intraday chart data for 6BU20_FUT_CME to the file 6BU20_FUT_CME.scid. Service: cme | 2020-09-02 13:53:16.754
Enabling compression for file: D:\t01_SCdata\sc_real\Data\6BU20_FUT_CME.scid. This may take a while. | 2020-09-02 13:53:16.754 *
HD Request # 1 | Download start date-time: 2020-09-02 13:48:11.000 | 2020-09-02 13:53:16.754
HD Request # 1 | Using server: ds21.sierracharts.com port 10150 | 2020-09-02 13:53:16.754
Socket (3) | Creating socket. | 2020-09-02 13:53:16.754
Socket (3) | Connecting to IP: 216.1.90.129. | 2020-09-02 13:53:16.754
HD Request # 1 | Setting DTC encoding to Binary VLS | 2020-09-02 13:53:16.998
HD Request # 1 | Sending historical data logon request message. | 2020-09-02 13:53:16.998
HD Request # 1 | Requesting Intraday data. Start date-time: 2020-09-02 13:48:11. Record interval: 0. Symbol: 6BU20 | 2020-09-02 13:53:17.556
HD Request # 1 | Decompressing data. | 2020-09-02 13:53:17.675
HD Request # 1 | Receiving Intraday data for 6BU20_FUT_CME starting at 2020-09-02 13:48:11 | 2020-09-02 13:53:17.675
Socket (3) | CloseSocket call. | 2020-09-02 13:53:17.676
Socket (3) | Shutdown started. Waiting for graceful close. | 2020-09-02 13:53:17.676
Historical data download thread signaled to stop. | 2020-09-02 13:53:17.676
HD Request # 1 | Timestamp of first Intraday data file record written: 2020-09-02 13:48:21 | 2020-09-02 13:53:17.676
HD Request # 1 | Received 106 records from 2020-09-02 13:48:11.316 to 2020-09-02 13:53:10.168 (5.0 minutes) and wrote 103 records for 6BU20_FUT_CME | 2020-09-02 13:53:17.676
HD Request # 1 | Completion time: 1s | 2020-09-02 13:53:17.676
HD Request # 1 | Intraday data download complete for 6BU20_FUT_CME. Unique request ID: 1 | 2020-09-02 13:53:17.676
Removing historical data download ID 1. | 2020-09-02 13:53:17.676
Real-time Intraday chart data file updates started for 6BU20_FUT_CME | 2020-09-02 13:53:17.676
Intraday chart data file opened for 6BU20_FUT_CME | 2020-09-02 13:53:17.676
HD Request # 1 | Enabling Intraday chart updating for symbol. | 2020-09-02 13:53:17.676

Triggering next historical data download in queue. | 2020-09-02 13:53:17.676
Socket (3) | Socket gracefully closed by remote side. | 2020-09-02 13:53:17.804
Socket (3) | Closed. | 2020-09-02 13:53:17.804
Opened cached Intraday file: D:\t01_SCdata\sc_real\Data\6BU20_FUT_CME.scid. Thread ID: 9168 | 2020-09-02 13:53:21.549
Date Time Of Last Edit: 2020-09-02 19:43:25
[2020-09-02 18:41:49]
John - SC Support - Posts: 30399
We see the following in your log:
Allow Support for Sierra Chart Data Feeds is disabled.

Go to File >> Data/Trade Service Settings and enable the option for Allow Support for Sierra Chart Data Feeds.

Refer to the following for more information:
Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings)
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account