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Direct MessagesDate/Time: Sat, 18 May 2024 22:03:47 +0000
Data delay at the ES Open ?
View Count: 735
| [2020-09-02 13:41:15] |
| User277997 - Posts: 21 |
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Hi guys - checking in on a data feed question. I'm getting a data delay on the ES open at 9:30EST using Denali data feed. All charts lock up for between 18 and 22 seconds. At that point the data comes through and it seems to "catch up" over the course of the next 2-3 seconds. Thought it was an internet glitch the first time but we're now on day 3 like clockwork at 9:30. No problems any other time of day. Running an i9 with 32GB Ram if that matters. Another system (i7/32GB) running a different real time data feed doesn't have the issue. Anyone have any ideas? |
| [2020-09-02 23:01:02] |
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We would like to monitor this at the same time Thursday or Friday. We would like to call just before the open and check the data server you are using an connect to the same server and see what we notice at the same time. Make sure your current telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Enable this option: General Settings Window: Save Message Log to File (Global Settings >> General Settings >> Log >> Log) And for about 15 minutes before and after, have this option enabled: Global Settings >> Data/Trade Service Settings >> SC Server Settings >> Detailed Heartbeat Logging Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-03 19:46:33] |
| John - SC Support - Posts: 31704 |
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We would like to get on your system and check some items before the open tomorrow. Let us know if we can call you at 9:00am tomorrow morning (Friday September 4, 2020).
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-09 05:34:01] |
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We have more information about this here: Information: Denali Data Feed Lagging/Stopping Issues for Some Users Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-09 05:34:11
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