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Date/Time: Thu, 25 Apr 2024 11:53:14 +0000



Pricing is delayed on Sierra Chart w/ live data

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[2020-08-31 22:55:07]
User751739 - Posts: 29
To whom it may concern,

I have an issue where my price is delayed on sierra chart for /es. Tradingview and Tradovate show the same price, by my sierra chart price is off sometimes by a few seconds.
The following is a link to a screen shot where SierraChart is 3488.50, Tradingview is at 3489.50 and Tradovate is at 3489.50 .

https://gyazo.com/226b131faf9aada0415bdbf59935b918

I am paying for data through AMP CQG and SC package 5.
I've checked with others that are using the CQG feed, and their price is correct.

Please advise
Date Time Of Last Edit: 2020-08-31 23:05:53
image111226b131faf9aada0415bdbf59935b918.jpg / V - Attached On 2020-08-31 23:03:56 UTC - Size: 599.2 KB - 242 views
[2020-09-01 18:49:14]
Sierra Chart Engineering - Posts: 104368
You are not using the CQG data feed. You need to follow the set up instructions here:
CQG Trading Platform Service: Setup Instructions

You are using this data feed currently:
Delayed Exchange Data Feed
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-09-01 18:50:09
[2020-09-01 19:29:38]
User751739 - Posts: 29
Even when using the CQG feed the prices are off, here is a screenshot: https://gyazo.com/f1156ad8fa56ed4282a85fc7ac9a9aeb
[2020-09-01 19:30:35]
Sierra Chart Engineering - Posts: 104368
Contact your broker about this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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