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Direct MessagesDate/Time: Mon, 06 May 2024 10:07:00 +0000
INCORRECT FX DATA
View Count: 492
| [2020-08-25 11:18:40] |
| Adam Schwartz - Posts: 81 |
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I've noticed a few other people raise tickets about the incorrect FX data but haven't seen an answer so sharing another post. The FX data seems to be all over the place, both in terms of the actual quotes and the charts. I've compared it with two other data feeds I use (DMA brokers) and can confirm that it is incorrect on SC. Just by way of example - EURUSD is out by about 10 pips, AUDJPY is out by about 15 pips, GBPUSD is out by about 30 pips Could we kindly have this rectified ASAP. It would also be good to know a) how this happened? and b) will the charts rectify themselves once the data feed issue is resolved? Thanks, AS |
| [2020-08-25 18:33:29] |
| Sierra_Chart Engineering - Posts: 14239 |
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We are still looking into the issue. We are closer to understanding the cause. For now update to the current version and that should resolve it: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-25 19:32:32] |
| John - SC Support - Posts: 31379 |
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The issue has now been resolved, you do not need to update. To redownload the affected data, refer to the information here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-26 00:25:43] |
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Full information: RESOLVED: Ask Price not Updating on Bid/Ask Updates for some Services/Versions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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