Support Board
Date/Time: Tue, 04 Nov 2025 11:21:16 +0000
Incomplete information in footprint
View Count: 903
| [2020-08-24 12:48:40] |
| User677089 - Posts: 2 |
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I suspect this is a symptom of a wider problem, also worth mentioning I've only been using Sierra Charts for a week, so I may have missed something when setting up. Starting today, I've been getting incomplete information that is affecting my chart information/indicators, most obviously seen in the footprint chart where there is apparently 0 bid volume in every bar (see attached picture). I have tried pressing 'delete all data and download', but the issue persists soon after re-downloading (along with other issues such as inaccurate bid/ask quotes in comparison to tradingview charts) Please let me know if you require further information. Thanks |
 chart.bmp - Attached On 2020-08-24 12:43:24 UTC - Size: 3.03 MB - 434 views |
| [2020-08-27 05:46:54] |
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This issue has been resolved. More information: RESOLVED: Ask Price not Updating on Bid/Ask Updates for some Services/Versions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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