Support Board
Date/Time: Tue, 04 Nov 2025 15:35:00 +0000
Data connection issue
View Count: 653
| [2020-08-21 07:26:47] |
| YT Lim - Posts: 32 |
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Hi, I am having connection issue with my SC. It seems that the data from 20-Aug 1230 Eastern time to 21-Aug 0300 Eastern time does not get loaded to my SC charts. Could you advise? I kept receiving message of disconnect and reconnect at the moment as well. My internet is working normal. |
| [2020-08-21 07:36:48] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log After about 2 minutes, provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-21 08:41:04] |
| YT Lim - Posts: 32 |
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I have submitted the message log using "Send for Analysis" at 4:37 am EST time. I no longer have intermittent data connection issue now. But there is a gap on all my charts which show no data at all. The lost data is between 20-Aug 12:30 pm EST to 21-Aug 03:00 am EST time. Attempted to restart and also re-download the data but it does not help.
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| [2020-08-21 09:11:29] |
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Therefore to fill in that missing data follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart And if you still have the missing data provide the Message Log after you try downloading the missing data: Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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