Login Page - Create Account

Support Board


Date/Time: Sat, 27 Apr 2024 20:01:19 +0000



probleme ordre

View Count: 451

[2020-07-29 16:25:26]
tunesirodolfo - Posts: 5
bonjour

nous avons un gros probleme je vien de prendre a deux reprise un trade a deux lot sur le nasdaq les ordre on bien ete transmise a ritmic mais a au bout de 4 minutes environ les ordre disparaisse alors que je suis en gain et il apparaisse negativement vhez ritmic et disparaisse a 100% sur sierra

je paye pour un service et la je pers de l'argent a locurance 24 point minimum

merci de faire le nessesaire

rodolfo
tunesi
[2020-07-29 18:32:08]
Sierra Chart Engineering - Posts: 104368
From Google Translate:
Hello

we have a big problem I have just taken a two-lot trade on the nasdaq twice the orders were sent to ritmic but after about 4 minutes the order disappears while I am winning and it appears negatively vhez ritmic and disappears 100% on sierra

I pay for a service and I keep the money at minimum 24 point insurance

please do the nessesaire

In general a request like this is not within the scope of our support.

Additionally:

We no longer offer technical support for Rithmic, and we will be discontinuing all support for Rithmic towards the end of this year. Refer to the information here:
Regarding Rithmic (Our Final Post on this Subject)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-07-29 18:32:44

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account