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Direct MessagesDate/Time: Fri, 03 May 2024 01:32:43 +0000
SC Data Services - symbols are gone
View Count: 487
| [2020-07-25 16:43:48] |
| User799044 - Posts: 1 |
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Hi, two days in my trial period, while attempting to configure TPO charts, I would go back and delete files/folders and start over. At one point, all the symbols I had with the default data services were gone. I have tried everything to get it back, even re-installing the software, but the symbols are still gone. While checking the documentation, I tried to use [ Global Settings > Symbol Settings > Update From Server ], but it doesn't work, and this is the message I get in the message log: Requested symbol settings for service code scdataallservices. Request ID: 2. | 2020-07-25 11:28:49.918 Symbol settings received. Request ID: 2. | 2020-07-25 11:28:52.664 The response for symbol settings was empty, so the symbol settings file was not created or modified. | 2020-07-25 11:28:52.664 * Source file does not exist when saving backup of file. No backup made. | 2020-07-25 11:29:03.113 Any ideas? |
| [2020-07-25 23:50:50] |
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We are checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-25 23:54:34] |
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This is now resolved. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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