Login Page - Create Account

Support Board


Date/Time: Sun, 05 May 2024 01:53:33 +0000



chartbook problem

View Count: 676

[2020-07-20 16:00:34]
User695019 - Posts: 32
hello
I have a problem to upload my saved chartbook to my sierrachart platform, please help

it gives me this error message
imageerrror.PNG / V - Attached On 2020-07-20 15:58:53 UTC - Size: 87.48 KB - 227 views
Attachment Deleted.
[2020-07-20 18:20:15]
Sierra Chart Engineering - Posts: 104368
You need to use this command to translate the symbols:
Edit Menu: Edit >> Translate Symbols To Current Service (Edit >> Translate Symbols To Current Service)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-07-20 18:21:07
[2020-07-21 16:46:55]
User695019 - Posts: 32
it does not work, when i upload it gives me two error messages as you see in the picture the red one and the orange one,
after uploading it the red message disapear then followed by the orange. then the page stay all black.
please help
imageqq.PNG / V - Attached On 2020-07-21 16:44:45 UTC - Size: 17.27 KB - 211 views
imageqq1.PNG / V - Attached On 2020-07-21 16:44:58 UTC - Size: 52.44 KB - 206 views
[2020-07-21 19:05:37]
Sierra Chart Engineering - Posts: 104368
ESM0-CME is not the correct symbol for CQG. Open the Chartbook and then select the option Edit >> Translate Symbols to Current Service.

This will change the symbol from the format it is in now, to the correct format for use with CQG.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account