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Direct MessagesDate/Time: Sat, 04 May 2024 08:30:08 +0000
Current Version Issue
View Count: 485
| [2020-07-17 23:02:10] |
| User98657 - Posts: 304 |
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Support, I try to install the current version each week. I updated to the current version today, and for some reason, on the restart it failed to connect and is telling me my User Name or Password is incorrect. I tried to "Install Previous Version", but that didn't work either. And now I just tried exiting and restarting my other working instance and it too is telling me i cannot connect. It is after market hours on Friday. if this error message is due to the market being closed, that's fine of course. But the fact that its telling me I have an incorrect "Username or Password" is concerning. Please let me know, thanks. |
| [2020-07-18 06:00:16] |
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We know why this scenario occurred. We have examined this issue and we see the scenario under which it occurs. This will be resolved in the next release. For now perform a Forced Login: Sierra Chart - Software Login Instructions: Forced Login Let us know if you can then connect to the external trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-18 15:47:27] |
| User98657 - Posts: 304 |
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I was able to Force Login.
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