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Date/Time: Tue, 04 Aug 2020 17:13:45 +0000



[Sticky] - Notice: US Equities Feed Issue as of 14:00 US Eastern Time 2020-07-14

[2020-07-14 18:53:09]
Sierra Chart Engineering - Posts: 88301 | Ending Date: 2021-04-05
The US equities data feed we receive from Barchart over the Open Feed protocol has an issue where the amount amount of trade data being delivered, is dramatically less.

This can be observed by looking at the volume for this stock symbol:
http://www.sierrachart.com/image.php?Image=1594752563895.png

Barchart has been notified and we are waiting for a resolution and explanation.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-07-14 19:05:49]
Sierra Chart Engineering - Posts: 88301 | Ending Date: 2021-04-05
The problem is resolved.

Barchart has reset/restarted their Open Feed:

OpenFeed | Received heartbeat | 2020-07-14 14:53:41.877
OpenFeed | Incremental Socket socket sequence number wrapped. SeqNum=1 LastSeqNum=48770378 | 2020-07-14 15:00:43.101
OpenFeed | Incremental reset detected. Signaling to end packet processing thread. | 2020-07-14 15:00:43.102
OpenFeed | Packet Processing thread complete. Thread ID: 4320 | 2020-07-14 15:00:43.102
OpenFeed | Processing thread has ended. Calling OnConnectionLost | 2020-07-14 15:00:43.851

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-07-14 19:06:13

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