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Date/Time: Thu, 18 Jul 2024 21:34:07 +0000



Connecting from Velocity.Ilqfutures

View Count: 1089

[2014-01-29 16:43:18]
User70126 - Posts: 1
Hi,

Im using the account name and password provided me by Velocity.ilqfutures but when I follow the instructions in the data/trade service settings and press connect it says username and password not recognized as seen here.

Software version: 1086 | 2014-01-29 16:38:50
Enabled for: Sierra Chart Historical Data Service. | 2014-01-29 16:38:50
Allow Support for Sierra Chart Data Feeds is enabled. | 2014-01-29 16:38:50
Active service: TT FIX | 2014-01-29 16:38:50
Data/Trade Service Settings automatically set. | 2014-01-29 16:38:50
Time Zone: +00:00:00 (UTC+00) | 2014-01-29 16:38:50
2014-01-29 09:38:50 Local computer clock time | 2014-01-29 16:38:50
2014-01-29 16:38:50 GMT time | 2014-01-29 16:38:50
2014-01-29 16:38:50 Time zone adjusted time | 2014-01-29 16:38:50
Time difference to server time: 1 seconds. | 2014-01-29 16:38:50
Program path: C:\SierraChart\ | 2014-01-29 16:38:50
Data Files path: C:\SierraChart\Data\ | 2014-01-29 16:38:50
OS Version Number: 6.1 | 2014-01-29 16:38:50

Checking for new symbol settings for tt | 2014-01-29 16:38:50

TT FIX: Connecting. | 2014-01-29 16:38:55
Starting the Price Feed session. Connecting to 63.85.80.113 port 10502... | 2014-01-29 16:38:55
The network socket is connected. | 2014-01-29 16:38:55
TT Price Feed FIX Session: Sending the Logon message. | 2014-01-29 16:38:56
TT Price Feed FIX Session: Received a Logout message. Text = Username / Password not recognized. | 2014-01-29 16:38:56
TT Price Feed FIX Session: Sending a Logout message. Text = Received Logout message. | 2014-01-29 16:38:56
TT Price Feed FIX Session: Logged out and disconnected. | 2014-01-29 16:38:56
Disconnected from TT FIX Price Feed session. | 2014-01-29 16:38:56
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-01-29 16:38:56
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-01-29 16:38:56
TT FIX: Disconnected. | 2014-01-29 16:38:56
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-01-29 16:38:56

[2014-01-29 16:52:00]
Sierra Chart Engineering - Posts: 104368
Please contact Velocity about this:

TT Price Feed FIX Session: Received a Logout message. Text = Username / Password not recognized. | 2014-01-29 16:38:56

There is either a problem with the Sender Comp ID or the Password in Global Settings >> Data/Trade Service Settings.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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