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Date/Time: Sat, 27 Apr 2024 00:32:17 +0000



Connection Error message from Service. Logon Error received from service

View Count: 724

[2020-07-06 10:23:02]
6Jack6Jones6 - Posts: 17
Reading Internal Order ID file. | 2020-07-04 10:12:42.058
Reading Trade Orders file. | 2020-07-04 10:12:42.101
Reading Trade Positions file. | 2020-07-04 10:12:42.101
Reading Account Balance file. | 2020-07-04 10:12:42.102
UDPListener (1468). Port 22904 | Listening on UDP port 22904. | 2020-07-04 10:12:42.114
Software version: 2128 64-bit | 2020-07-04 10:12:42.114
Primary Thread ID: 17420 | 2020-07-04 10:12:42.114
Usage end date: 2020-07-17 | 2020-07-04 10:12:42.114
Enabled for: Advanced Features 2. | 2020-07-04 10:12:42.114
Enabled for: Sierra Chart Historical Data Service. | 2020-07-04 10:12:42.114
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-07-04 10:12:42.114
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-07-04 10:12:42.114
Current selected Data/Trading service: Rithmic Trading | 2020-07-04 10:12:42.114
Custom symbol settings values: enabled | 2020-07-04 10:12:42.114
Chart Update Interval: 500 | 2020-07-04 10:12:42.114
Intraday Data Storage Time Unit: 1 | 2020-07-04 10:12:42.114
Time Zone: +00:00:00 (UTC+00) | 2020-07-04 10:12:42.114
2020-07-04 06:12:42 Local computer time | 2020-07-04 10:12:42.114
2020-07-04 10:12:42 Local computer time in UTC | 2020-07-04 10:12:42.114
2020-07-04 10:12:42 Local computer time in SC Time Zone | 2020-07-04 10:12:42.114
2020-07-04 10:12:41 Server time in UTC | 2020-07-04 10:12:42.114
Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-07-04 10:12:42.114
Program path: C:\SierraChart\ | 2020-07-04 10:12:42.114
Data Files path: C:\SierraChart\Data\ | 2020-07-04 10:12:42.114
OS Version Number: 10.0 | 2020-07-04 10:12:42.114
Locale Setting: C | 2020-07-04 10:12:42.114
Allowed protected custom studies: | 2020-07-04 10:12:42.114

Rithmic Trading | Port for executable: 54571 | 2020-07-06 10:19:04.129
Listening socket (1652). Port 54571 | Closed. | 2020-07-06 10:19:04.129
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-07-06 10:19:04.130
Created process C:\SierraChart\Rim\DTCBridge.exe. Current folder: C:\SierraChart\Rim | 2020-07-06 10:19:04.160
Rithmic Trading | Bridge process is running. | 2020-07-06 10:19:06.177
Rithmic Trading | Connecting to the server 127.0.0.1. Port 54571 | 2020-07-06 10:19:06.177
DTC Client socket (1) | Creating socket. | 2020-07-06 10:19:06.177
DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-07-06 10:19:06.177
Rithmic Trading | Connected to server. | 2020-07-06 10:19:06.187
Rithmic Trading | Starting socket receive thread. | 2020-07-06 10:19:06.187
Rithmic Trading | Sending encoding request to server: Binary VLS | 2020-07-06 10:19:06.187
Rithmic Trading | Setting DTC encoding to Binary VLS | 2020-07-06 10:19:06.188
Rithmic Trading | Sending logon request message. | 2020-07-06 10:19:06.188
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2020-07-06 10:19:06.191
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2020-07-06 10:19:06.193
Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2020-07-06 10:19:06.193
Rithmic Trading | Message from server: Error creating the main object. Error message: os error | 2020-07-06 10:19:14.528
DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-07-06 10:19:14.529
Rithmic Trading | Received logon response. | 2020-07-06 10:19:14.530
Rithmic Trading | Server Name: DTC Bridge. | 2020-07-06 10:19:14.530
Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2020-07-06 10:19:14.530
Rithmic Trading | Logon error received from server | 2020-07-06 10:19:14.530
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-07-06 10:19:14.530
Select 'File >> Disconnect' to prevent further connection attempts. | 2020-07-06 10:19:14.530
DTC Client socket (1) | CloseSocket call. | 2020-07-06 10:19:14.532
DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-07-06 10:19:14.533
DTC Client socket (1) | Closed. | 2020-07-06 10:19:14.533
Rithmic Trading | Waiting for socket receive thread to end | 2020-07-06 10:19:14.544
DTC Client socket (0) | CloseSocket call. | 2020-07-06 10:19:14.544
Rithmic Trading | Disconnected. | 2020-07-06 10:19:14.544
Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-07-06 10:19:14.544

Rithmic Trading | Port for executable: 54603 | 2020-07-06 10:21:14.558
Listening socket (1744). Port 54603 | Closed. | 2020-07-06 10:21:14.559
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-07-06 10:21:14.562
Created process C:\SierraChart\Rim\DTCBridge.exe. Current folder: C:\SierraChart\Rim | 2020-07-06 10:21:14.628
Rithmic Trading | Bridge process is running. | 2020-07-06 10:21:16.628
Rithmic Trading | Connecting to the server 127.0.0.1. Port 54603 | 2020-07-06 10:21:16.628
DTC Client socket (1) | Creating socket. | 2020-07-06 10:21:16.628
DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-07-06 10:21:16.628
Rithmic Trading | Connected to server. | 2020-07-06 10:21:16.630
Rithmic Trading | Starting socket receive thread. | 2020-07-06 10:21:16.630
Rithmic Trading | Sending encoding request to server: Binary VLS | 2020-07-06 10:21:16.630
Rithmic Trading | Setting DTC encoding to Binary VLS | 2020-07-06 10:21:16.632
Rithmic Trading | Sending logon request message. | 2020-07-06 10:21:16.632
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2020-07-06 10:21:16.634
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2020-07-06 10:21:16.636
Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2020-07-06 10:21:16.636
DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-07-06 10:21:17.062
DTC Client socket (1) | CloseSocket call. | 2020-07-06 10:21:17.250
Rithmic Trading | Message from server: Error creating the main object. Error message: os error | 2020-07-06 10:21:17.250
DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-07-06 10:21:17.250
DTC Client socket (1) | Closed. | 2020-07-06 10:21:17.250
Rithmic Trading | Received logon response. | 2020-07-06 10:21:17.251
Rithmic Trading | Server Name: DTC Bridge. | 2020-07-06 10:21:17.251
Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2020-07-06 10:21:17.251
Rithmic Trading | Logon error received from server | 2020-07-06 10:21:17.251
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-07-06 10:21:17.251
Select 'File >> Disconnect' to prevent further connection attempts. | 2020-07-06 10:21:17.251
Rithmic Trading | Waiting for socket receive thread to end | 2020-07-06 10:21:17.274
DTC Client socket (0) | CloseSocket call. | 2020-07-06 10:21:17.274
Rithmic Trading | Disconnected. | 2020-07-06 10:21:17.275
Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-07-06 10:21:17.275

Help please!
Date Time Of Last Edit: 2020-07-06 11:19:22
[2020-07-06 11:21:51]
Sierra Chart Engineering - Posts: 104368
Do you really want us to help you? We want to provide quality and reliable solutions. Not this nonsense from Rithmic. We have terminated support for Rithmic. There are problems using Rithmic as you are having. These are not Sierra Chart issues at all.

Use the Sierra Chart Order Routing Service:
Sierra Chart / Trading Technologies Futures Order Routing Service

Please let us know who your broker is and we will help you get set up with this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-07-06 11:22:08
[2020-07-06 11:38:37]
6Jack6Jones6 - Posts: 17
AMP Global is my Broker
[2020-07-06 11:39:40]
Sierra Chart Engineering - Posts: 104368
Therefore, please complete this form:
https://www.sierrachart.com/UserControlPanel.php?page=SCOrderRoutingServiceTradingAccountAssignmentRequestForm
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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