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Direct MessagesDate/Time: Fri, 26 Apr 2024 17:44:26 +0000
Possible bug with set defaults
View Count: 522
| [2020-07-03 07:39:08] |
| User964132 - Posts: 93 |
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This happened to me for the first time with version 2120, and never had this before. Since I have had it now about 20 times in the last few weeks, I decided to share it, in the hope I could get an easy way around it. It does not happen all the time, but very often (~ 1 out of 5 ish) When I open studies, and then a study and change something, followed by pressing "set Defaults" all pop-up screens (study settings and studies (below it)) disappear and I am unable to get one of them back. Suddenly I find myself stuck and whatever I do I just hear the error alert. So far the only way out is via a restart of SC. I tried many different Ctrl- combinations etc., but are just left with the error alert sound. Any suggestions how to get around this? |
| [2020-07-03 08:10:58] |
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We have had about two reports of problems related to this. We are unable to reproduce this. We suspect it is some sort of Windows bug. We will implement a workaround for it to the extent we understand it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-03 08:11:28
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| [2020-07-03 09:10:03] |
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We implemented a workaround to the extent we think we might know generally what is going wrong at the operating system level, sort of. This is in version 2130. Update to that version and let us know if you still see this issue. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-03 11:59:01] |
| User964132 - Posts: 93 |
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okay thanks for the reply and help, will check it out and update if I have any issues again..
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| [2020-07-03 15:58:05] |
| ertrader - Posts: 644 |
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This is happening on both my Windows 10 test system with V2130 and also on my Linux/Wine system with V2130
Date Time Of Last Edit: 2020-07-03 15:58:20
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| [2020-07-14 13:00:04] |
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This has been resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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