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Date/Time: Fri, 29 Mar 2024 09:19:04 +0000



Not able to download historical data in my free trial account

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[2020-06-30 00:38:54]
yashkhandhediya - Posts: 1
Hello, I have just activated my free trial account. The option of download data in historical chart is disabled in my account. Although, it is written in the documentation that free trial account will be able to access historical data. Kindly revert in case of further concerns. Awaiting your response.

Thanks.
[2020-06-30 02:16:34]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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