Home >> Support Board

Support Board

Date/Time: Fri, 26 Apr 2024 11:38:54 +0000

How to Post a Message for Support

[Programming Help] - Unwanted SMS

View Count: 549

[2020-06-26 07:53:24] #1 [Go To First Post]
vish100 - Posts: 111
Hi, I am being sent unwanted SMS for New Daily High/Low Alerts. I have configured the alert for alert sound 'Alert 2' in the Study Settings for 'New Daily High/Low Alert' However 'Alert 2' is not ticked for sending SMS in the Global Settings --> General Settings --> Alerts/General 3. Why am I still being the SMS alerts for this study? I might potentially also being charged for these SMSes. At this stage I have only configured SMS to be sent for 'Alert 1' which I am using for my chart drawings. Can you please help? thanks Vish

[2020-06-26 20:50:06] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
However 'Alert 2' is not ticked for sending SMS in the Global Settings --> General Settings --> Alerts/General 3. Double check this and our recommendation is to disable the Send SMS When This Alert is Triggered option for all Alert Numbers for the time being until you figure out what the issue is. Reference: General Settings Window: SMS Notifications for Alerts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-26 20:50:26

To post a message in this thread, you need to log in with your Sierra Chart account: