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Date/Time: Sat, 18 May 2024 11:04:56 +0000



Need Support Help- REMOTE ASSISTANCE

View Count: 1315

[2014-01-27 20:56:38]
DAVID SUDDUTH JR - Posts: 33
Hello,

I will pay for service, I need someone to call me as I am having issues with charts updating with data. I would like to talk to a person :)
This will not take long.
THANKS

David
[2014-01-27 21:19:54]
Sierra Chart Engineering - Posts: 104368
Someone will be contacting you.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-01-27 21:26:24]
DAVID SUDDUTH JR - Posts: 33
thank you!
[2014-01-28 13:40:10]
DAVID SUDDUTH JR - Posts: 33
SIERRA CHART- I am still having same issue today. I downloaded new version 1085, however data feed is NOT updating??

[2014-01-28 16:16:08]
Sierra Chart Engineering - Posts: 104368
This should be solved in version 1085. We will verify this.

Anyway, what you need to do is close the Chartbooks you have open. Disconnect by selecting File >> Disconnect. Select File >> Connect to Data Feed. After connected about 10 seconds. Then reopen your Chartbooks.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-01-28 17:13:15]
DAVID SUDDUTH JR - Posts: 33
SIERRA SUPPORT= DOES NOT work when using general settings to have chart books open on start up.

only works if I DO NOT use this feature. I have already removed chart books and re added them to general settings and the data DOES NOT work.

Can you please look into fixing this?
thanks

[2014-01-28 17:24:30]
Sierra Chart Engineering - Posts: 104368
Yes, we understand. For the time being just follow the procedure we gave in our prior post and you will be fine. You do not have to remove or re-add your Chartbooks to the list of files to automatically open. You just need to close your Chartbooks with File >> Close Chartbooks. And reconnect to the data feed. Wait about 10 seconds and then reopen the Chartbooks. This is all. Nothing more to it than that.

We of course are going to take care of this problem. We have looked into it and determined the problem and we will have a new release out today. You can definitely count on us for that. We are not going to leave a problem like this unsolved. We are on top of these things immediately.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-01-28 20:29:38
[2014-01-28 19:18:14]
DAVID SUDDUTH JR - Posts: 33
Thanks guys! Excellent support and products..........
[2014-01-29 05:47:51]
Sierra Chart Engineering - Posts: 104368
This problem is resolved in version 1086.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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