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Date/Time: Sun, 05 May 2024 17:12:38 +0000

How to Post a Message for Support

no connection this morning

View Count: 422

[2020-06-19 11:47:08] #1 [Go To First Post]
User599829 - Posts: 6
I am trying to log in as i normally do each morning and the platform keeps failing to connect. I keep getting "Error getting address" message.

[2020-06-19 13:38:28] #2 [Go To First Post]
John - SC Support - Posts: 31379
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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