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Date/Time: Sat, 04 May 2024 04:54:44 +0000



Bars Error / Data error on chart

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[2020-06-19 04:58:00]
K.Singh - Posts: 5
Hello Sir

We are new in Sierra chart, we have register a demo account to check the feature of software.we really like it however we found a data chart error as per our strategy.
we have explained in the attached screenshots.
we have tried to eliminate weekend data , change session times & timezones nothing seems to work.
please look into it as we looking to go live with sierra.

Is there is anyway we can count the number of bars between two lows , two highs or two highs lows

Thanks
image1. 10 days.PNG / V - Attached On 2020-06-19 04:56:18 UTC - Size: 29.71 KB - 194 views
image2. 5 day(24 x 5).PNG / V - Attached On 2020-06-19 04:56:21 UTC - Size: 54.44 KB - 178 views
image3. two day n minutes.PNG / V - Attached On 2020-06-19 04:56:26 UTC - Size: 58.22 KB - 201 views
[2020-06-19 10:41:54]
K.Singh - Posts: 5
Hello Sir

we able to figure out the problem .the option dont load weekend data doesn't seem to be working. Attaching two screenshots 1st charts is 10Days chart
2nd chart is 10 days chart converted into minutes that is 14400 minutes.

both the charts are technically same 10 day charts ,they should be making same number of bars between high and lows. which is not the case.

Regards
K. Singh
Date Time Of Last Edit: 2020-06-19 15:06:04
Attachment Deleted.
image1. 10 day.PNG / V - Attached On 2020-06-19 15:05:51 UTC - Size: 99.55 KB - 180 views
image2. 10 day minutes chart.PNG / V - Attached On 2020-06-19 15:05:54 UTC - Size: 107.31 KB - 173 views
[2020-06-19 18:50:52]
Sierra Chart Engineering - Posts: 104368
Make sure this setting is unchecked:
Chart Settings: New Bar at Session Start (Chart >> Chart Settings >> Session Times >> Intraday Chart Session Times menu)

And refer to this documentation:
Chart Session Times: Load Weekend Data Setting (Chart >> Chart Settings >> Session Times)

And this section:
Chart Session Times: Understanding Trading Day Dates Based on Session Times


Read the documentation above carefully. We cannot provide further help with this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
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Date Time Of Last Edit: 2020-06-19 19:09:33
[2020-06-21 10:10:28]
K.Singh - Posts: 5
Hello Sir

We read the documentation carefully and implemented it.It appears the problem is not with the weekend data setting.It seems to be working fine.
We found the problem in the custom period script.
Attaching Four charts
1. 1d chart
2. 1440m chart
3. 2d chart
4. 2880m chart

Chart 1 and 2 are the same. Problem starts with chart number 4.
2880 minutes makes 48hours(2days).But the script is not forming 2880 minute candles. As the number of bars are way more than 2d chart. *****ALL OTHER SETTING WERE THE SAME AS 1440M CHART******
****Hence the script Error****

"We cannot provide further help with this."

Solving this issue is not helping just us but the whole sierra chart community.

Kind Regards

K.Singh
Date Time Of Last Edit: 2020-06-21 15:40:20
image1. 1d chart.PNG / V - Attached On 2020-06-21 10:09:32 UTC - Size: 57.21 KB - 176 views
image2. 1440m chart.PNG / V - Attached On 2020-06-21 10:09:35 UTC - Size: 67.38 KB - 184 views
[2020-06-21 10:11:01]
K.Singh - Posts: 5
PFA
image3. 2d chart.PNG / V - Attached On 2020-06-21 10:10:41 UTC - Size: 56.66 KB - 179 views
image4. 2880m chart.PNG / V - Attached On 2020-06-21 10:10:45 UTC - Size: 58.68 KB - 173 views
[2020-06-23 04:43:39]
K.Singh - Posts: 5
Hello Sir

Any update on the issue ?

Thanks

K.Singh

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