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Cannot connect to server

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[2014-01-26 17:28:27] #1 [Go To First Post]
User56621 - Posts: 4
I am trying to open a pre-existing .CHT file I have from 2003. I'm getting this report log(below) when I try to connect, is this the reason I cannot view the doc? If so how do I fix it? If not, what is the issue? All feedback and suggestions are widely received as this doc is very important to me. Thanks in advance Software version: 804 \| 2014-01-26 17:04:21 Current Service Package: 5 \| 2014-01-26 17:04:21 Usage end date: 2014-02-10 \| 2014-01-26 17:04:21 Sierra Chart Historical Data Service is included. \| 2014-01-26 17:04:21 Active service: SC Forex Data (FXCM) \| 2014-01-26 17:04:21 Time zone: +00:00:00 (UTC+00) \| 2014-01-26 17:04:21 Local computer clock: 2014-01-26 17:04:21 UTC: 2014-01-26 17:04:21 Time zone adjusted: 2014-01-26 17:04:21 \| 2014-01-26 17:04:21 Program path: C:\SierraChart\ \| 2014-01-26 17:04:21 Data Files path: C:\SierraChart\Data\ \| 2014-01-26 17:04:21 OS Version Number: 6.1 \| 2014-01-26 17:04:21 Requesting symbol settings for scfxcm. Overwrite = on. \| 2014-01-26 17:04:21 Request for symbol settings completed. \| 2014-01-26 17:04:21 Processed received symbol settings \| 2014-01-26 17:04:21 Connecting to the SC Forex Data (FXCM) server... \| 2014-01-26 17:04:27 Using server: ds2.sierracharts.com, port 443 \| 2014-01-26 17:04:27 Failed to connect to the SC Forex Data (FXCM) server. Winsock error: (10060) A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2014-01-26 17:04:48 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button. \| 2014-01-26 17:04:48 Disconnected from the SC Forex Data (FXCM) server. \| 2014-01-26 17:04:48 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. To cancel, select File >> Disconnect on the menu. \| 2014-01-26 17:04:48

[2014-01-26 21:07:53] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You are running a very old version of Sierra Chart. It is about more than two years old and 280 versions behind. With software technology, this is eons old. Update Sierra Chart by selecting Help >> Download Current Version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-01-26 23:40:57] #3 [Go To First Post]
User56621 - Posts: 4
Thanks for your prompt response. I have updated Sierra and can now connect to the server. However I'm still having issues with opening my .CHT file. The report I receive is shown in the quote below. You will be my savior if you can help me get this working! Software version: 1084 \| 2014-01-26 23:38:20 Usage end date: 2014-02-10 \| 2014-01-26 23:38:20 Enabled for: Sierra Chart Historical Data Service. \| 2014-01-26 23:38:20 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-01-26 23:38:20 Active service: SC Forex Data (FXCM) \| 2014-01-26 23:38:20 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) \| 2014-01-26 23:38:20 2014-01-26 23:38:20 Local computer clock time \| 2014-01-26 23:38:20 2014-01-26 23:38:20 GMT time \| 2014-01-26 23:38:20 2014-01-26 23:38:20 Time zone adjusted time \| 2014-01-26 23:38:20 Time difference to server time: 7 seconds. \| 2014-01-26 23:38:20 Program path: C:\SierraChart\ \| 2014-01-26 23:38:20 Data Files path: C:\SierraChart\Data\ \| 2014-01-26 23:38:20 OS Version Number: 6.1 \| 2014-01-26 23:38:20 Checking for new symbol settings for scfxcm \| 2014-01-26 23:38:20 Requesting symbol settings for scfxcm. Overwrite = on. \| 2014-01-26 23:38:20 Request for symbol settings completed. \| 2014-01-26 23:38:20 Processed received symbol settings \| 2014-01-26 23:38:20 SC Forex Data (FXCM): Connecting to the server ds3.sierracharts.com. Port 443 \| 2014-01-26 23:38:25 Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2014-01-26 23:38:25 The network socket is connected. \| 2014-01-26 23:38:25 SC Forex Data (FXCM): Connected to server. \| 2014-01-26 23:38:25 SC Forex Data (FXCM): Sending logon request message. \| 2014-01-26 23:38:25 SC Forex Data (FXCM) Server Info - Server Name: . Server Version: . Provider Name: . \| 2014-01-26 23:38:26 SC Forex Data (FXCM) - Server protocol version: 3. Client protocol version: 3. There is a protocol match. \| 2014-01-26 23:38:26 SC Forex Data (FXCM) - Successfully connected. \| 2014-01-26 23:38:26 The Chartbook file is not a valid Chartbook. File: C:\SierraChart\Data\~CHART.cht \| 2014-01-26 23:38:36

[2014-01-26 23:47:14] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It says it is not a valid Chartbook file. Do you just have one copy of that Chartbook file? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-01-26 23:48:45] #5 [Go To First Post]
User56621 - Posts: 4
I have now attached the file I'm trying to open so that you may be able to get a better idea of how to solve the situation. NOTE: The attachment has been made private for obvious reasons, on the assumption that moderators can still access them. If not please state and I will revert it to public. Thanks Date Time Of Last Edit: 2014-01-27 02:16:11

[2014-01-27 02:16:43] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is definitely not a Sierra Chart Chartbook. Looking inside of it, it looks like some kind of address book. We have deleted the attachment for security reasons. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-01-29 13:40:36] #7 [Go To First Post]
User56621 - Posts: 4
After re-reading your last post, how were you able to 'look inside' the document? As that is what I'm trying to do, I currently cannot open the chart! Thanks!

[2014-01-29 17:52:41] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
With a binary editor. That file is most definitely not a Sierra Chart Chartbook. No doubt about that. It looks like an address book. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-29 17:52:57

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