Login Page - Create Account

Support Board


Date/Time: Fri, 19 Jul 2024 18:34:00 +0000



Post From: Cannot connect to server

[2014-01-26 23:40:57]
User56621 - Posts: 4
Thanks for your prompt response. I have updated Sierra and can now connect to the server. However I'm still having issues with opening my .CHT file. The report I receive is shown in the quote below. You will be my savior if you can help me get this working!

Software version: 1084 | 2014-01-26 23:38:20
Usage end date: 2014-02-10 | 2014-01-26 23:38:20
Enabled for: Sierra Chart Historical Data Service. | 2014-01-26 23:38:20
Allow Support for Sierra Chart Data Feeds is enabled. | 2014-01-26 23:38:20
Active service: SC Forex Data (FXCM) | 2014-01-26 23:38:20
Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2014-01-26 23:38:20
2014-01-26 23:38:20 Local computer clock time | 2014-01-26 23:38:20
2014-01-26 23:38:20 GMT time | 2014-01-26 23:38:20
2014-01-26 23:38:20 Time zone adjusted time | 2014-01-26 23:38:20
Time difference to server time: 7 seconds. | 2014-01-26 23:38:20
Program path: C:\SierraChart\ | 2014-01-26 23:38:20
Data Files path: C:\SierraChart\Data\ | 2014-01-26 23:38:20
OS Version Number: 6.1 | 2014-01-26 23:38:20

Checking for new symbol settings for scfxcm | 2014-01-26 23:38:20
Requesting symbol settings for scfxcm. Overwrite = on. | 2014-01-26 23:38:20
Request for symbol settings completed. | 2014-01-26 23:38:20
Processed received symbol settings | 2014-01-26 23:38:20

SC Forex Data (FXCM): Connecting to the server ds3.sierracharts.com. Port 443 | 2014-01-26 23:38:25
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-01-26 23:38:25
The network socket is connected. | 2014-01-26 23:38:25
SC Forex Data (FXCM): Connected to server. | 2014-01-26 23:38:25
SC Forex Data (FXCM): Sending logon request message. | 2014-01-26 23:38:25
SC Forex Data (FXCM) Server Info - Server Name: . Server Version: . Provider Name: . | 2014-01-26 23:38:26
SC Forex Data (FXCM) - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-01-26 23:38:26
SC Forex Data (FXCM) - Successfully connected. | 2014-01-26 23:38:26
The Chartbook file is not a valid Chartbook. File: C:\SierraChart\Data\~CHART.cht | 2014-01-26 23:38:36