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Creating a Backup2092 file

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[2020-06-11 04:49:17] #1 [Go To First Post]
User376341 - Posts: 37
Hi Seeing an (unrelated) issue, and wanting to regress with a previous version. Reading that "Chartbooks saved in this version are not compatible with earlier versions , however a backup of the version of your Chartbooks before this change is made. "Backup2092" is added to the file name in the copy of the file made. This copy of the Chartbook can be used in earlier versions just by opening it through File >> Open Chartbook. The backups are directly contained within the Data folder for immediate access. No need to go to the Backups folder." I am now running 2115, and wanting to regress in 2092 with old uncompressed version of Chartbook file. Tried "save as" in 2115, but not seeing a "[Chartbook name].Backup2092.Cht" format (seeing two like that, but not the one I'm after) How is this done please?

[2020-06-11 05:24:31] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are not understanding this. To access a backup Chartbook file, refer to: Chartbooks (Workspaces): Accessing a Backup Chartbook File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-06-11 05:43:19] #3 [Go To First Post]
User376341 - Posts: 37
Please confirm this: Using a [Chartbook name].Backup2092.Cht" format file is the only way to convert the newer Cht format to a format that may be used in version 2092. I am not understanding how two files are in the data folder using that filename format, please advise how that could have happened. My understanding is, as quoted above "No need to go to the Backups folder." The link provided says go to the backup folder.

[2020-06-11 06:38:41] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
No that is not true. You can use any of the Backups in the backup folder which were saved with 2092 or earlier. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-06-11 07:11:40] #5 [Go To First Post]
User376341 - Posts: 37
Looking for something in the docs regarding the [Chartbook name].Backup2092.Cht" format besides here https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2104 where the attached snapshot was taken, saying "No need to go to the Backups folder." Just looking to create a compatible Cht format to use in an old version, after having created one in the new version, thanks.


Capture.PNG / V - Attached On 2020-06-11 07:04:37 UTC - Size: 29.1 KB - 219 views

[2020-06-11 09:05:36] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
If you do not see the backup you want either you deleted it, there was some failure with creating the backup which would be unlikely and could also be do to a system level issue on your side, or the current Chartbook file was never saved in a newer version with the new format, and it will work an older version. You are in the best position to get this resolved than us. You know what you did. You have access to your current and backup Chartbooks. We are in no position to be able to answer your questions. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-11 09:07:21

[2020-06-12 01:07:51] #7 [Go To First Post]
User376341 - Posts: 37
Thats fine. May I suggest that how chartbooks can be made backward compatible be described somewhere on your site besides the Whats New page. As described in the original post, I was asking about compatibilty in order to isolate an unrelated issue. Luckily I have been able to do that without regressing to an earlier version. The issue was a repeatable application hang, here is the Windows message log: The program SierraChart_64.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. Process ID: 45f8 Start Time: 01d63fc2316e9796 Termination Time: 38 Application Path: C:\SierraChart ftc combo\SierraChart_64.exe Report Id: efc226c3-8176-400a-8879-e251d1d466c4 Faulting package full name: Faulting package-relative application ID: Hang type: Unknown It's believed the issue was created by the email-upon-alert feature. SierraChart_64 consistently hung once an alert was expected, that was setup in a trade study's column-based alerts at the Setting and Inputs tab. It appears the email was sent consistently also, if that helps. Another observation was that the email address was able to be removed and the emails continued. I'm not certain if there is an array of addresses mapped, and then displayed, per each alert #. That is the total of the observations I was able to do. good luck :)

[2020-06-12 02:07:51] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There are no problems with study alerts or email notifications. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-12 02:36:14

[2020-06-12 02:33:01] #9 [Go To First Post]
User376341 - Posts: 37
Seeing as how it took most part of a day to isolate, including snapshot of Windows log


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[2020-06-12 10:56:40] #10 [Go To First Post]
User90125 - Posts: 715
From Query re new chart format - cht file size not as expected \| Post: 222718 Added support for file compression for Chartbooks. This reduces the file size by 98%. In version 2118 and higher, when a Chartbook is saved which uses compression, a backup of the existing Chartbook is made with the suffix .backup2109 followed by the standard file extension.

[2020-06-12 17:17:16] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We would not be able to reproduce the issue in post #9 and this can just be a high CPU usage condition. All of the different known reasons for this are documented here: High CPU Usage \| Inactive User Interface \| Poor Performance \| Long Time to Load Chart Data \| Charts Reloading Often Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-06-12 22:52:49] #12 [Go To First Post]
bradh - Posts: 854
Just looking to create a compatible Cht format to use in an old version, after having created one in the new version, thanks. My understanding of the process is that if you use 2093 or higher to open a chartbook created in 2092 or lower then when you save that chartbook, two copies will be saved: (1) The original file will have the name [Chartbook name].Backup2092.Cht and (2) the new file will simply be [Chartbook name].Cht This does not mean you can create a new file in 2093 or above and save it with the [Chartbook name].Backup2092.Cht file name and get it converted to the 2092 format. As far as I know, you cannot convert from the new chartbook format to the old one. If anyone knows otherwise, I would be happy to hear about this capability.

[2020-06-12 23:08:30] #13 [Go To First Post]
User376341 - Posts: 37
Thanks to the users who replied, and will follow up soon on how this is done. To Sierra Chart Engineering, my guess that the hang was due to an alert was incorrect, but it isn't high cpu usage either. Its been isolated to one of Onn's custom studies, which will let him know about soon. Again, this was happening during Replays, so its looking that, indeed, as mentioned in the whats new page, the changes in Replay, though surely welcomed, may not have been completely tested yet, (or, of course, Onn's implementation isn't compatible...yet). This is with v 2119 Date Time Of Last Edit: 2020-06-12 23:10:26

[2020-06-13 08:04:00] #14 [Go To First Post]
User376341 - Posts: 37
Sierra Chart Engineering, would version 2070 be a good one if one wanted to use the Replay feature that had not yet undergone the recent changes? Date Time Of Last Edit: 2020-06-13 08:05:21

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