Home >> Support Board

Support Board

Date/Time: Fri, 04 Jul 2025 18:15:04 +0000

How to Post a Message for Support

Errors on the DEPTH of the DOM whatever the mode of replays for all CME, CBOT, EUREX

View Count: 775

[2020-06-07 20:29:04] #1 [Go To First Post]
User210074 - Posts: 63
Hello, In replay mode the DEPTH of the DOM is false. I tested all the replay modes. Same observation on all CME, EUREX, ... I tested all the stable or PreRelaese versions. I put screenshots on the release 2118 version This version makes less error but the problem is still there. Impossible to replay the dom. Sorry I put several messages because we can only put a maximum of 3 PNG captures per message


1.png / V - Attached On 2020-06-07 20:28:03 UTC - Size: 126.52 KB - 249 views 2.PNG / V - Attached On 2020-06-07 20:28:13 UTC - Size: 123.64 KB - 236 views 3.PNG / V - Attached On 2020-06-07 20:28:20 UTC - Size: 121.35 KB - 242 views

[2020-06-07 20:29:59] #2 [Go To First Post]
User210074 - Posts: 63
other pictures


4.PNG / V - Attached On 2020-06-07 20:29:27 UTC - Size: 120.38 KB - 257 views 5.PNG / V - Attached On 2020-06-07 20:29:35 UTC - Size: 138.07 KB - 248 views 6.PNG / V - Attached On 2020-06-07 20:29:45 UTC - Size: 177.36 KB - 254 views

[2020-06-07 20:31:32] #3 [Go To First Post]
User210074 - Posts: 63
other pictures


7.PNG / V - Attached On 2020-06-07 20:30:55 UTC - Size: 184.61 KB - 231 views 8.PNG / V - Attached On 2020-06-07 20:31:02 UTC - Size: 120.45 KB - 234 views 9.PNG / V - Attached On 2020-06-07 20:31:10 UTC - Size: 132 KB - 234 views

[2020-06-07 20:32:27] #4 [Go To First Post]
User210074 - Posts: 63
other pictures


10.PNG / V - Attached On 2020-06-07 20:31:59 UTC - Size: 121.77 KB - 237 views 11.PNG / V - Attached On 2020-06-07 20:32:06 UTC - Size: 116.08 KB - 233 views 12.PNG / V - Attached On 2020-06-07 20:32:17 UTC - Size: 128.13 KB - 227 views

[2020-06-07 20:33:48] #5 [Go To First Post]
User210074 - Posts: 63
other pictures


Attachment Deleted. 13.PNG / V - Attached On 2020-06-07 20:33:26 UTC - Size: 128.82 KB - 241 views 14.PNG / V - Attached On 2020-06-07 20:33:34 UTC - Size: 124.03 KB - 243 views

[2020-06-07 20:35:09] #6 [Go To First Post]
User210074 - Posts: 63
other pitures


15.PNG / V - Attached On 2020-06-07 20:34:30 UTC - Size: 122.41 KB - 228 views 16.PNG / V - Attached On 2020-06-07 20:34:41 UTC - Size: 125.41 KB - 240 views 17.PNG / V - Attached On 2020-06-07 20:34:49 UTC - Size: 102.37 KB - 233 views

[2020-06-07 21:44:38] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You should not have made so many posts, we do not need to see all of these and they are all ignored. You are using an unsupported data feed and we are declining support here. You need to switch to this service: Sierra Chart / Trading Technologies Futures Order Routing Service We can help you with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-07 21:44:51

To post a message in this thread, you need to log in with your Sierra Chart account: