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Date/Time: Mon, 29 Apr 2024 04:00:56 +0000



Suddenly getting disconnected

View Count: 475

[2020-06-04 16:48:23]
Ernie Doo - Posts: 46
Dear SC team,

There have been occasions when I got disconnected from the SC Futures Order Routing/Data server. It has been happening lately twice a week and, needless to say, this messes up entirely with my study and trading.

I am pasting the message I immediately receive in the “Message Log” after losing connection at the end of this post. I copied the complete log in case you need it.

I am only using this computer to receive real-time data. I use another computer for programming and testing which is not connected to the real-time data server and even when I connect, I connect to the SC Data – All Services and unchecked the tick box for “Allow Support for Sierra Chart Data Feeds” as explained in your online instructions.

Throughout the time when the disconnection happened, I was using my other computer and I was connected to the internet, so I know there was no disconnection from my internet.

By the way, according to the log the connection was lost at 16:18 of today (2018.06.04) and it was not until 17:00 that the connection was reestablished.
Can you please help me out? Why is this happening?

Here is the log message:

DTC Client socket (2) | Socket receive error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-06-04 16:11:16.191
DTC Client socket (1) | Socket receive error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-06-04 16:11:16.192
DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-06-04 16:11:16.193 *
DTC Client socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-06-04 16:11:16.193 *
DTC Client socket (2) | CloseSocket call. | 2020-06-04 16:11:16.591
[2020-06-04 17:04:29]
Sierra Chart Engineering - Posts: 104368
We need to know Global Settings >> Data/Trade Service Settings >> Service Setting >> Primary Server, Backup Server 1 and Backup Server 2 are set to.

And we also need to see the entire Message Log. Instructions:

Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We do not even know what connections were lost, whether this was the order routing connection or market data. In any case, it is clear there is some network connectivity issue you are having on your side. This would not be a server issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-06-04 17:04:44
[2020-06-05 06:27:16]
Ernie Doo - Posts: 46
Very well, here is the information you requested:

Backup Server 1: Server 1
Backup Server 1: Server 4

MESSAGE LOG:

Reading Internal Order ID file. | 2020-06-04 14:05:12.877
Reading Trade Orders file. | 2020-06-04 14:05:13.094
Reading Trade Positions file. | 2020-06-04 14:05:13.111
Reading Account Balance file. | 2020-06-04 14:05:13.123
UDPListener (1380). Port 22904 | Listening on UDP port 22904. | 2020-06-04 14:05:13.176
Software version: 2102 64-bit | 2020-06-04 14:05:13.176
Primary Thread ID: 4468 | 2020-06-04 14:05:13.176
Usage end date: 2021-03-28 | 2020-06-04 14:05:13.176
Enabled for: Advanced Features 2. | 2020-06-04 14:05:13.176
Enabled for: Sierra Chart Historical Data Service. | 2020-06-04 14:05:13.176
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-06-04 14:05:13.176
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-06-04 14:05:13.176
Enabled for exchange: INDEXES_DATA_BARCHART | 2020-06-04 14:05:13.176
Enabled for exchange: Eurex with Market Depth | 2020-06-04 14:05:13.176
Received 1 data feed usernames. | 2020-06-04 14:05:13.176
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-06-04 14:05:13.176
Current selected Data/Trading service: SC Futures Order Routing/Data | 2020-06-04 14:05:13.176
Custom symbol settings values: disabled | 2020-06-04 14:05:13.176
Chart Update Interval: 50 | 2020-06-04 14:05:13.176
Intraday Data Storage Time Unit: 0 | 2020-06-04 14:05:13.176
Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-06-04 14:05:13.176
2020-06-04 14:05:13 Local computer time | 2020-06-04 14:05:13.176
2020-06-04 12:05:13 Local computer time in UTC | 2020-06-04 14:05:13.176
2020-06-04 14:05:13 Local computer time in SC Time Zone | 2020-06-04 14:05:13.176
2020-06-04 12:05:13 Server time in UTC | 2020-06-04 14:05:13.176
Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-06-04 14:05:13.176
Program path: C:\SierraChart\ | 2020-06-04 14:05:13.176
Data Files path: C:\SierraChart\Data\ | 2020-06-04 14:05:13.176
OS Version Number: 10.0 | 2020-06-04 14:05:13.177
Locale Setting: C | 2020-06-04 14:05:13.177
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll, V54_20.05.20_Ern_DTLR1_TradingSystem_64.dll, V54_20.05.20_Ern_z1MinChart-MAs-CndlSz_64.dll, V54_20.05.20_Ern_z1SecChartReporting_64.dll | 2020-06-04 14:05:13.178

Created the DTC Protocol server. | 2020-06-04 14:05:13.228
DTC Protocol Server listening on port 11099. | 2020-06-04 14:05:13.229
Created the DTC Protocol historical data server. | 2020-06-04 14:05:13.229
HD Server Manager | Listening on port 11098 | 2020-06-04 14:05:13.232
Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures.dtc.trading. Request ID: 1. | 2020-06-04 14:05:13.233
Received 5 login tokens. | 2020-06-04 14:05:13.312
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-06-04 14:05:13.355
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-06-04 14:05:13.370
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-06-04 14:05:13.370
Symbol settings MD5 received. Request ID: 1. | 2020-06-04 14:05:13.478
Requested symbol settings for service code sc_futures.dtc.trading. Request ID: 2. | 2020-06-04 14:05:13.478
Symbol settings received. Request ID: 2. | 2020-06-04 14:05:13.780
Files to Open on Start up | Opening file: DAX.Cht | 2020-06-04 14:05:16.347
Loading DLL C:\SierraChart\Data\V54_20.05.20_Ern_z1SecChartReporting_64.dll | 2020-06-04 14:05:16.366
FDAXM20_FUT_Eurex [CB] 1 Sec #1 | Reloading chart. | 2020-06-04 14:05:16.445
Loading DLL C:\SierraChart\Data\V54_20.05.20_Ern_z1MinChart-MAs-CndlSz_64.dll | 2020-06-04 14:05:16.570
Loading DLL C:\SierraChart\Data\V54_20.05.20_Ern_DTLR1_TradingSystem_64.dll | 2020-06-04 14:05:16.657
FDAXM20_FUT_Eurex [CB] 1 Min #2 | Reloading chart. | 2020-06-04 14:05:17.071
FDAXM20_FUT_Eurex Daily #3 | Reloading chart. | 2020-06-04 14:05:17.166
Mapping FDAXM20_FUT_Eurex to DYM20. Service code: eurex | 2020-06-04 14:05:17.226
Starting DelayedDownloadMonitoringTimer | 2020-06-04 14:05:17.226
Starting HDTimeoutTimer | 2020-06-04 14:05:17.226
Added historical Intraday data request for FDAXM20_FUT_Eurex to the queue. | 2020-06-04 14:05:17.226
Intraday data recording state for symbol FDAXM20_FUT_Eurex is set to download 'Pending'. | 2020-06-04 14:05:17.226
Triggering next historical data download in queue. | 2020-06-04 14:05:17.226
HD Request # 1 | Downloading Intraday chart data for FDAXM20_FUT_Eurex to the file FDAXM20_FUT_Eurex.scid. Service: eurex | 2020-06-04 14:05:17.228
HD Request # 1 | Download start date-time: 2020-06-04 13:40:57.000 | 2020-06-04 14:05:17.228
HD Request # 1 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2020-06-04 14:05:17.231
Socket (1) | Creating socket. | 2020-06-04 14:05:17.236
Socket (1) | Connecting to IP: 8.18.161.133. | 2020-06-04 14:05:17.236
Starting DelayedDownloadMonitoringTimer | 2020-06-04 14:05:17.318
Starting HDTimeoutTimer | 2020-06-04 14:05:17.318
Added historical Daily data request for FDAXM20_FUT_Eurex to the queue. | 2020-06-04 14:05:17.319
Triggering next historical data download in queue. | 2020-06-04 14:05:17.319
HD Request # 2 | Downloading Historical Daily chart data for FDAXM20_FUT_Eurex. Starting date: 2020-06-02. Service: sc_futures.dtc.trading | 2020-06-04 14:05:17.326
HD Request # 2 | Requesting historical Daily data for DYM20 starting at 2020-06-01 | 2020-06-04 14:05:17.326
HD Request # 1 | Setting DTC encoding to Binary VLS | 2020-06-04 14:05:17.492
HD Request # 1 | Sending historical data logon request message. | 2020-06-04 14:05:17.492
HD Request # 1 | Requesting Intraday data. Start date-time: 2020-06-04 13:40:57. Record interval: 0. Symbol: DYM20 | 2020-06-04 14:05:17.610
HD Request # 1 | Decompressing data. | 2020-06-04 14:05:17.736
HD Request # 1 | Receiving Intraday data for FDAXM20_FUT_Eurex starting at 2020-06-04 13:40:57 | 2020-06-04 14:05:17.736
Socket (1) | CloseSocket call. | 2020-06-04 14:05:18.081
HD Request # 1 | Historical data for FDAXM20_FUT_Eurex is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2020-06-04 14:05:18.081
Socket (1) | Shutdown started. Waiting for graceful close. | 2020-06-04 14:05:18.082
Historical data download thread signaled to stop. | 2020-06-04 14:05:18.082
HD Request # 1 | Timestamp of first Intraday data file record written: 2020-06-04 13:41:00 | 2020-06-04 14:05:18.082
HD Request # 1 | Received 6711 records from 2020-06-04 13:40:57.000 to 2020-06-04 14:05:17.001 (24.3 minutes) and wrote 6705 records for FDAXM20_FUT_Eurex | 2020-06-04 14:05:18.082
HD Request # 1 | Completion time: 0s | 2020-06-04 14:05:18.114
HD Request # 1 | Intraday data download complete for FDAXM20_FUT_Eurex. Unique request ID: 1 | 2020-06-04 14:05:18.114
Removing historical data download ID 1. | 2020-06-04 14:05:18.114
HD Request # 1 | Enabling Intraday chart updating for symbol. | 2020-06-04 14:05:18.114

Triggering next historical data download in queue. | 2020-06-04 14:05:18.114
HD Request # 2 | Receiving historical Daily data for FDAXM20_FUT_Eurex starting at 2020-06-02 | 2020-06-04 14:05:18.127
HD Request # 2 | Writing historical Daily data to the file FDAXM20_FUT_Eurex.dly | 2020-06-04 14:05:18.128
HD Request # 2 | Received 4 records from 2020-06-02 00:00:00 to 2020-06-04 00:00:00 (3.0 days) and wrote 3 records for FDAXM20_FUT_Eurex | 2020-06-04 14:05:18.132
HD Request # 2 | Completion time: 1s | 2020-06-04 14:05:18.179
HD Request # 2 | Daily data download complete for FDAXM20_FUT_Eurex. Unique request ID: 2 | 2020-06-04 14:05:18.179
Removing historical data download ID 2. | 2020-06-04 14:05:18.179

Triggering next historical data download in queue. | 2020-06-04 14:05:18.179
FDAXM20_FUT_Eurex[M] Daily #3 | Reloading chart. | 2020-06-04 14:05:18.184
Socket (1) | Socket gracefully closed by remote side. | 2020-06-04 14:05:18.197
Socket (1) | Closed. | 2020-06-04 14:05:18.197

SC Futures Order Routing/Data | Connecting to the server futurestrading3.sierracharts.com. Port 11098 | 2020-06-04 14:05:19.181
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-06-04 14:05:19.208
DTC Client socket (1) | Connecting to IP: 78.46.66.20. | 2020-06-04 14:05:19.208
SC Futures Order Routing/Data | Connected to server. | 2020-06-04 14:05:19.238
SC Futures Order Routing/Data | Starting socket receive thread. | 2020-06-04 14:05:19.238
SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS | 2020-06-04 14:05:19.238
SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2020-06-04 14:05:19.293
SC Futures Order Routing/Data | Sending logon request message. | 2020-06-04 14:05:19.293
SC Futures Order Routing/Data | Received logon response. | 2020-06-04 14:05:19.319
SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2020-06-04 14:05:19.319
SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2020-06-04 14:05:19.319
SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2020-06-04 14:05:19.319
SC Futures Order Routing/Data | Trading is supported. | 2020-06-04 14:05:19.319
SC Futures Order Routing/Data | Order cancel and replace is supported. | 2020-06-04 14:05:19.319
SC Futures Order Routing/Data | OCO Orders supported. | 2020-06-04 14:05:19.319
SC Futures Order Routing/Data | Bracket Orders supported. | 2020-06-04 14:05:19.319
SC Futures Order Routing/Data | Connected to data and trading server. | 2020-06-04 14:05:19.319
Triggering next historical data download in queue. | 2020-06-04 14:05:19.320
Triggering next historical data download in queue. | 2020-06-04 14:05:19.320
Triggering next historical data download in queue. | 2020-06-04 14:05:19.320
Triggering next historical data download in queue. | 2020-06-04 14:05:19.320
Updated verified funded futures trading account ending date to: 2020-07-04 12:05:19 | 2020-06-04 14:05:19.320
Mapping FDAXM20_FUT_Eurex to DYM20. Service code: eurex | 2020-06-04 14:05:19.370
SC Data - All Services | Starting real-time market data updates for: FDAXM20_FUT_Eurex (DYM20). ID: 1 Service code: eurex | 2020-06-04 14:05:19.370
SC Data - All Services | Using username 0 | 2020-06-04 14:05:19.370
SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2020-06-04 14:05:19.370
SC Data - All Services | Requesting security definition data for: FDAXM20_FUT_Eurex (DYM20). ID: 1 | 2020-06-04 14:05:19.370
Added historical Intraday data request for FDAXM20_FUT_Eurex to the queue. | 2020-06-04 14:05:19.370
Intraday data recording state for symbol FDAXM20_FUT_Eurex is set to download 'Pending'. | 2020-06-04 14:05:19.370
Triggering next historical data download in queue. | 2020-06-04 14:05:19.370
Delaying start of download for FDAXM20_FUT_Eurex | 2020-06-04 14:05:19.370
Requesting market depth updates for: FDAXM20_FUT_Eurex if supported. | 2020-06-04 14:05:19.375
Separate subscription for market depth updates not supported. FDAXM20_FUT_Eurex | 2020-06-04 14:05:19.375
DTC Client socket (2) | Creating socket. | 2020-06-04 14:05:19.381
DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2020-06-04 14:05:19.381
SC Futures Order Routing/Data | Received security definition for symbol FDAXM20_FUT_Eurex | 2020-06-04 14:05:19.385
SC Data - All Services | Connected to server. | 2020-06-04 14:05:19.501
SC Data - All Services | Starting socket receive thread. | 2020-06-04 14:05:19.501
SC Data - All Services | Sending encoding request to server: Binary VLS | 2020-06-04 14:05:19.501
SC Data - All Services | Setting DTC encoding to Binary VLS | 2020-06-04 14:05:19.647
SC Data - All Services | Sending logon request message. | 2020-06-04 14:05:19.647
SC Data - All Services | Received logon response. | 2020-06-04 14:05:19.807
SC Data - All Services | Server Name: SC Realtime Server. | 2020-06-04 14:05:19.807
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-06-04 14:05:19.807
SC Data - All Services | Successfully connected. | 2020-06-04 14:05:19.807
SC Data - All Services | Trading is not supported. | 2020-06-04 14:05:19.807
SC Data - All Services | Restarting real-time data updates for symbol: FDAXM20_FUT_Eurex -> DYM20 | 2020-06-04 14:05:19.807
SC Data - All Services | Clearing market depth for FDAXM20_FUT_Eurex | 2020-06-04 14:05:19.927
SC Data - All Services | Received security definition for symbol FDAXM20_FUT_Eurex | 2020-06-04 14:05:19.927
Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\FDAXM20_FUT_Eurex.2020-06-04.depth | 2020-06-04 14:05:19.954
Loading market depth data. | 2020-06-04 14:05:23.153
Loaded depth data records for FDAXM20_FUT_Eurex 2020-05-25 from 2020-05-25 13:40:57 to 2020-05-25 18:01:59. | 2020-06-04 14:05:23.582
HD Request # 3 | Downloading Intraday chart data for FDAXM20_FUT_Eurex to the file FDAXM20_FUT_Eurex.scid. Service: eurex | 2020-06-04 14:05:24.224
HD Request # 3 | Download start date-time: 2020-06-04 14:05:17.000 | 2020-06-04 14:05:24.225
HD Request # 3 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2020-06-04 14:05:24.225
Socket (3) | Creating socket. | 2020-06-04 14:05:24.228
Socket (3) | Connecting to IP: 8.18.161.135. | 2020-06-04 14:05:24.228
HD Request # 3 | Setting DTC encoding to Binary VLS | 2020-06-04 14:05:24.464
HD Request # 3 | Sending historical data logon request message. | 2020-06-04 14:05:24.464
HD Request # 3 | Requesting Intraday data. Start date-time: 2020-06-04 14:05:17. Record interval: 0. Symbol: DYM20 | 2020-06-04 14:05:24.577
Loaded depth data records for FDAXM20_FUT_Eurex 2020-05-26 from 2020-05-26 08:55:00 to 2020-05-26 18:02:00. | 2020-06-04 14:05:24.650
HD Request # 3 | Decompressing data. | 2020-06-04 14:05:24.691
HD Request # 3 | Receiving Intraday data for FDAXM20_FUT_Eurex starting at 2020-06-04 14:05:17 | 2020-06-04 14:05:24.691
Socket (3) | CloseSocket call. | 2020-06-04 14:05:24.692
Socket (3) | Shutdown started. Waiting for graceful close. | 2020-06-04 14:05:24.692
Historical data download thread signaled to stop. | 2020-06-04 14:05:24.692
HD Request # 3 | Timestamp of first Intraday data file record written: 2020-06-04 14:05:17 | 2020-06-04 14:05:24.692
HD Request # 3 | Received 33 records from 2020-06-04 14:05:17.000 to 2020-06-04 14:05:23.000 (6.0 seconds) and wrote 31 records for FDAXM20_FUT_Eurex | 2020-06-04 14:05:24.692
Added 5 Time and Sales records to Intraday data file for FDAXM20_FUT_Eurex after download. | 2020-06-04 14:05:24.759
Socket (3) | Socket gracefully closed by remote side. | 2020-06-04 14:05:24.807
Socket (3) | Closed. | 2020-06-04 14:05:24.807
HD Request # 3 | Completion time: 0s | 2020-06-04 14:05:24.825
HD Request # 3 | Intraday data download complete for FDAXM20_FUT_Eurex. Unique request ID: 3 | 2020-06-04 14:05:24.825
Removing historical data download ID 3. | 2020-06-04 14:05:24.825
Real-time Intraday chart data file updates started for FDAXM20_FUT_Eurex | 2020-06-04 14:05:24.825
Intraday chart data file opened for FDAXM20_FUT_Eurex | 2020-06-04 14:05:24.825
HD Request # 3 | Enabling Intraday chart updating for symbol. | 2020-06-04 14:05:24.825

Triggering next historical data download in queue. | 2020-06-04 14:05:24.827
Loaded depth data records for FDAXM20_FUT_Eurex 2020-05-27 from 2020-05-27 08:55:00 to 2020-05-27 18:02:00. | 2020-06-04 14:05:25.972
Loaded depth data records for FDAXM20_FUT_Eurex 2020-05-28 from 2020-05-28 08:59:51 to 2020-05-28 18:02:00. | 2020-06-04 14:05:27.099
Loaded depth data records for FDAXM20_FUT_Eurex 2020-05-29 from 2020-05-29 08:55:00 to 2020-05-29 18:01:58. | 2020-06-04 14:05:28.202
Loaded depth data records for FDAXM20_FUT_Eurex 2020-06-01 from 00:00:00 to 00:00:00. | 2020-06-04 14:05:28.220
Opened cached Intraday file: C:\SierraChart\Data\FDAXM20_FUT_Eurex.scid. Thread ID: 10308 | 2020-06-04 14:05:28.324
Loaded depth data records for FDAXM20_FUT_Eurex 2020-06-02 from 2020-06-02 08:55:00 to 2020-06-02 18:02:00. | 2020-06-04 14:05:29.248
Loaded depth data records for FDAXM20_FUT_Eurex 2020-06-03 from 2020-06-03 08:55:01 to 2020-06-03 18:02:00. | 2020-06-04 14:05:30.340
Loaded depth data records for FDAXM20_FUT_Eurex 2020-06-04 from 2020-06-04 09:31:04 to 2020-06-04 13:40:56. | 2020-06-04 14:05:30.676
FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | StartDateTimeForLoadingOrderFills: 2020-01-07 08:55:00 | 2020-06-04 14:05:30.678
Chart: FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | Study: DTLR1 V52 DAX: 2L Strat BSS | HighestP=12498.5, SearchedP=0.0, AnglC=0, Angle=0.0 | 2020-06-04 14:05:30.708
FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | StartDateTimeForLoadingOrderFills: 2020-01-07 08:55:00 | 2020-06-04 14:05:40.258
FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | StartDateTimeForLoadingOrderFills: 2020-01-07 08:55:00 | 2020-06-04 14:05:49.527
Chart: FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | Study: DTLR1 V52 DAX: 2L Strat BSS | HighestP=12498.5, SearchedP=12498.5, AnglC=1, Angle=0.0 | 2020-06-04 14:06:03.344
Chart: FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | Study: DTLR1 V52 DAX: 2L Strat BSS | HighestP=12500.5, SearchedP=12500.5, AnglC=1, Angle=0.0 | 2020-06-04 14:06:59.686
Chart: FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | Study: DTLR1 V52 DAX: 2L Strat BSS | HighestP=12503.0, SearchedP=12503.0, AnglC=1, Angle=0.0 | 2020-06-04 14:07:59.464
Chart: FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | Study: DTLR1 V52 DAX: 2L Strat BSS | HighestP=12508.0, SearchedP=12508.0, AnglC=1, Angle=0.0 | 2020-06-04 14:08:59.252
DTC Client socket (2) | Socket receive error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-06-04 16:11:16.191
DTC Client socket (1) | Socket receive error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-06-04 16:11:16.192
DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-06-04 16:11:16.193 *
DTC Client socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-06-04 16:11:16.193 *
DTC Client socket (2) | CloseSocket call. | 2020-06-04 16:11:16.591
DTC Client socket (1) | CloseSocket call. | 2020-06-04 16:11:16.591
DTC Client socket (0) | CloseSocket call. | 2020-06-04 16:11:16.591
SC Data - All Services | Disconnected from the server. | 2020-06-04 16:11:16.591
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2020-06-04 16:11:16.591
Connection to the external service has been lost. | 2020-06-04 16:11:16.591
DTC Client socket (2) | Socket send error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-06-04 16:11:16.598
DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-06-04 16:11:16.605
DTC Client socket (2) | Closed. | 2020-06-04 16:11:16.605
DTC Client socket (1) | Socket send error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-06-04 16:11:16.605
DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-06-04 16:11:16.608
DTC Client socket (1) | Closed. | 2020-06-04 16:11:16.608
DTC Client socket (0) | CloseSocket call. | 2020-06-04 16:11:17.241
SC Futures Order Routing/Data | Disconnected. | 2020-06-04 16:11:17.248
Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-06-04 16:11:17.249

SC Futures Order Routing/Data | Connecting to the server futurestrading3.sierracharts.com. Port 11098 | 2020-06-04 16:18:22.738
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-06-04 16:18:22.760
DTC Client socket (1) | Connecting to IP: 78.46.66.20. | 2020-06-04 16:18:22.760
SC Futures Order Routing/Data | Connected to server. | 2020-06-04 16:18:22.779
SC Futures Order Routing/Data | Starting socket receive thread. | 2020-06-04 16:18:22.779
SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS | 2020-06-04 16:18:22.779
SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2020-06-04 16:18:22.834
SC Futures Order Routing/Data | Sending logon request message. | 2020-06-04 16:18:22.834
SC Futures Order Routing/Data | Received logon response. | 2020-06-04 16:18:22.852
SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2020-06-04 16:18:22.852
SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2020-06-04 16:18:22.852
SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2020-06-04 16:18:22.852
SC Futures Order Routing/Data | Trading is supported. | 2020-06-04 16:18:22.852
SC Futures Order Routing/Data | Order cancel and replace is supported. | 2020-06-04 16:18:22.852
SC Futures Order Routing/Data | OCO Orders supported. | 2020-06-04 16:18:22.852
SC Futures Order Routing/Data | Bracket Orders supported. | 2020-06-04 16:18:22.852
SC Futures Order Routing/Data | Connected to data and trading server. | 2020-06-04 16:18:22.852
Triggering next historical data download in queue. | 2020-06-04 16:18:22.852
Triggering next historical data download in queue. | 2020-06-04 16:18:22.852
Triggering next historical data download in queue. | 2020-06-04 16:18:22.852
Triggering next historical data download in queue. | 2020-06-04 16:18:22.852
Updated verified funded futures trading account ending date to: 2020-07-04 14:18:23 | 2020-06-04 16:18:22.852
SC Data - All Services | Using username 0 | 2020-06-04 16:18:23.351
SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 443 | 2020-06-04 16:18:23.351
DTC Client socket (2) | Creating socket. | 2020-06-04 16:18:23.356
DTC Client socket (2) | Connecting to IP: 8.18.161.133. | 2020-06-04 16:18:23.356
SC Data - All Services | Connected to server. | 2020-06-04 16:18:23.470
SC Data - All Services | Starting socket receive thread. | 2020-06-04 16:18:23.470
SC Data - All Services | Sending encoding request to server: Binary VLS | 2020-06-04 16:18:23.470
SC Data - All Services | Setting DTC encoding to Binary VLS | 2020-06-04 16:18:23.589
SC Data - All Services | Sending logon request message. | 2020-06-04 16:18:23.589
SC Data - All Services | Received logon response. | 2020-06-04 16:18:23.745
SC Data - All Services | Server Name: SC Realtime Server. | 2020-06-04 16:18:23.745
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-06-04 16:18:23.745
SC Data - All Services | Successfully connected. | 2020-06-04 16:18:23.745
SC Data - All Services | Trading is not supported. | 2020-06-04 16:18:23.745
Added historical Intraday data request for FDAXM20_FUT_Eurex to the queue. | 2020-06-04 16:18:23.754
Intraday data recording state for symbol FDAXM20_FUT_Eurex is set to download 'Pending'. | 2020-06-04 16:18:23.754
Triggering next historical data download in queue. | 2020-06-04 16:18:23.754
SC Data - All Services | Restarting real-time data updates for symbol: FDAXM20_FUT_Eurex -> DYM20 | 2020-06-04 16:18:23.754
HD Request # 4 | Downloading Intraday chart data for FDAXM20_FUT_Eurex to the file FDAXM20_FUT_Eurex.scid. Service: eurex | 2020-06-04 16:18:23.754
HD Request # 4 | Download start date-time: 2020-06-04 14:13:13.000 | 2020-06-04 16:18:23.755
HD Request # 4 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2020-06-04 16:18:23.755
Socket (3) | Creating socket. | 2020-06-04 16:18:23.758
Socket (3) | Connecting to IP: 8.18.161.133. | 2020-06-04 16:18:23.758
SC Data - All Services | Clearing market depth for FDAXM20_FUT_Eurex | 2020-06-04 16:18:23.872
SC Data - All Services | Received security definition for symbol FDAXM20_FUT_Eurex | 2020-06-04 16:18:23.872
HD Request # 4 | Setting DTC encoding to Binary VLS | 2020-06-04 16:18:23.998
HD Request # 4 | Sending historical data logon request message. | 2020-06-04 16:18:23.998
Socket (3) | Socket gracefully closed by remote side. | 2020-06-04 17:00:00.230
DTC Client socket (2) | Socket gracefully closed by remote side. | 2020-06-04 17:00:00.285
DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-06-04 17:00:00.298
HD Request # 4 | Requesting Intraday data. Start date-time: 2020-06-04 14:13:13. Record interval: 0. Symbol: DYM20 | 2020-06-04 17:00:00.303
Socket (3) | Socket send error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-06-04 17:00:00.314
Socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-06-04 17:00:00.319 *
Socket (3) | CloseSocket call. | 2020-06-04 17:00:00.337
Socket (0) | CloseSocket call. | 2020-06-04 17:00:00.337
Socket (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-06-04 17:00:00.340
Socket (3) | Closed. | 2020-06-04 17:00:00.340
DTC Client socket (2) | CloseSocket call. | 2020-06-04 17:00:00.365
DTC Client socket (1) | CloseSocket call. | 2020-06-04 17:00:00.365
HD Request # 4 | Error downloading historical Intraday data for FDAXM20_FUT_Eurex. The network socket has been closed. Retrying download. | 2020-06-04 17:00:00.367
Added historical Intraday data request for FDAXM20_FUT_Eurex to the queue. | 2020-06-04 17:00:00.367
Triggering next historical data download in queue. | 2020-06-04 17:00:00.367
Historical data download thread signaled to stop. | 2020-06-04 17:00:00.367
HD Request # 4 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for FDAXM20_FUT_Eurex | 2020-06-04 17:00:00.368
HD Request # 4 | Completion time: 41m 37s | 2020-06-04 17:00:00.368

Connection to the external service has been lost. | 2020-06-04 17:00:00.368
HD Request # 5 | Downloading Intraday chart data for FDAXM20_FUT_Eurex to the file FDAXM20_FUT_Eurex.scid. Service: eurex | 2020-06-04 17:00:00.369
DTC Client socket (1) | Socket send error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-06-04 17:00:00.387
DTC Client socket (2) | Shutdown error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-06-04 17:00:00.409 *
DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-06-04 17:00:00.409
DTC Client socket (2) | Closed. | 2020-06-04 17:00:00.411
DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-06-04 17:00:00.413
DTC Client socket (1) | Closed. | 2020-06-04 17:00:00.413
HD Request # 5 | Download start date-time: 2020-06-04 14:13:13.000 | 2020-06-04 17:00:00.620
HD Request # 5 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2020-06-04 17:00:00.621
DTC Client socket (0) | CloseSocket call. | 2020-06-04 17:00:00.621
SC Data - All Services | Disconnected from the server. | 2020-06-04 17:00:00.621
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2020-06-04 17:00:00.622
Socket (1) | Creating socket. | 2020-06-04 17:00:00.680
Socket (1) | Connecting to IP: 8.18.161.135. | 2020-06-04 17:00:00.680
DTC Client socket (0) | CloseSocket call. | 2020-06-04 17:00:00.683
SC Futures Order Routing/Data | Disconnected. | 2020-06-04 17:00:00.683
Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-06-04 17:00:00.683
HD Request # 5 | Setting DTC encoding to Binary VLS | 2020-06-04 17:00:01.501
HD Request # 5 | Sending historical data logon request message. | 2020-06-04 17:00:01.501
HD Request # 5 | Requesting Intraday data. Start date-time: 2020-06-04 14:13:13. Record interval: 0. Symbol: DYM20 | 2020-06-04 17:00:01.627

SC Futures Order Routing/Data | Connecting to the server futurestrading3.sierracharts.com. Port 11098 | 2020-06-04 17:00:01.677
DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2020-06-04 17:00:01.701
DTC Client socket (2) | Connecting to IP: 78.46.66.20. | 2020-06-04 17:00:01.702
SC Futures Order Routing/Data | Connected to server. | 2020-06-04 17:00:01.729
SC Futures Order Routing/Data | Starting socket receive thread. | 2020-06-04 17:00:01.729
SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS | 2020-06-04 17:00:01.729
SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2020-06-04 17:00:01.785
SC Futures Order Routing/Data | Sending logon request message. | 2020-06-04 17:00:01.785
SC Futures Order Routing/Data | Received logon response. | 2020-06-04 17:00:01.803
SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2020-06-04 17:00:01.803
SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2020-06-04 17:00:01.803
SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2020-06-04 17:00:01.803
SC Futures Order Routing/Data | Trading is supported. | 2020-06-04 17:00:01.803
SC Futures Order Routing/Data | Order cancel and replace is supported. | 2020-06-04 17:00:01.803
SC Futures Order Routing/Data | OCO Orders supported. | 2020-06-04 17:00:01.803
SC Futures Order Routing/Data | Bracket Orders supported. | 2020-06-04 17:00:01.803
SC Futures Order Routing/Data | Connected to data and trading server. | 2020-06-04 17:00:01.803
Triggering next historical data download in queue. | 2020-06-04 17:00:01.803
Triggering next historical data download in queue. | 2020-06-04 17:00:01.803
Triggering next historical data download in queue. | 2020-06-04 17:00:01.803
Triggering next historical data download in queue. | 2020-06-04 17:00:01.803
Updated verified funded futures trading account ending date to: 2020-07-04 15:00:02 | 2020-06-04 17:00:01.803
HD Request # 5 | Decompressing data. | 2020-06-04 17:00:01.832
HD Request # 5 | Receiving Intraday data for FDAXM20_FUT_Eurex starting at 2020-06-04 14:13:13 | 2020-06-04 17:00:02.121
HD Request # 5 | Re-requesting historical data for FDAXM20_FUT_Eurex to get the latest data since the download was started while not connected to primary service. | 2020-06-04 17:00:02.312
Added historical Intraday data request for FDAXM20_FUT_Eurex to the queue. | 2020-06-04 17:00:02.312
Triggering next historical data download in queue. | 2020-06-04 17:00:02.312
Socket (1) | CloseSocket call. | 2020-06-04 17:00:02.312
Socket (1) | Shutdown started. Waiting for graceful close. | 2020-06-04 17:00:02.312
Historical data download thread signaled to stop. | 2020-06-04 17:00:02.312
HD Request # 5 | Timestamp of first Intraday data file record written: 2020-06-04 14:13:15 | 2020-06-04 17:00:02.313
HD Request # 5 | Received 23119 records from 2020-06-04 14:13:13.000 to 2020-06-04 17:00:01.005 (2.8 hours) and wrote 23116 records for FDAXM20_FUT_Eurex | 2020-06-04 17:00:02.313
HD Request # 5 | Completion time: 2s | 2020-06-04 17:00:02.324

HD Request # 6 | Downloading Intraday chart data for FDAXM20_FUT_Eurex to the file FDAXM20_FUT_Eurex.scid. Service: eurex | 2020-06-04 17:00:02.324
HD Request # 6 | Download start date-time: 2020-06-04 17:00:01.000 | 2020-06-04 17:00:02.325
HD Request # 6 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2020-06-04 17:00:02.325
Socket (3) | Creating socket. | 2020-06-04 17:00:02.326
Socket (3) | Connecting to IP: 8.18.161.133. | 2020-06-04 17:00:02.326
Socket (1) | Socket gracefully closed by remote side. | 2020-06-04 17:00:02.440
Socket (1) | Closed. | 2020-06-04 17:00:02.440
HD Request # 6 | Setting DTC encoding to Binary VLS | 2020-06-04 17:00:02.575
HD Request # 6 | Sending historical data logon request message. | 2020-06-04 17:00:02.575
SC Data - All Services | Using username 0 | 2020-06-04 17:00:02.612
SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10048 | 2020-06-04 17:00:02.612
DTC Client socket (1) | Creating socket. | 2020-06-04 17:00:02.616
DTC Client socket (1) | Connecting to IP: 8.18.161.135. | 2020-06-04 17:00:02.616
HD Request # 6 | Requesting Intraday data. Start date-time: 2020-06-04 17:00:01. Record interval: 0. Symbol: DYM20 | 2020-06-04 17:00:02.689
SC Data - All Services | Connected to server. | 2020-06-04 17:00:02.734
SC Data - All Services | Starting socket receive thread. | 2020-06-04 17:00:02.734
SC Data - All Services | Sending encoding request to server: Binary VLS | 2020-06-04 17:00:02.734
SC Data - All Services | Setting DTC encoding to Binary VLS | 2020-06-04 17:00:02.879
SC Data - All Services | Sending logon request message. | 2020-06-04 17:00:02.879
HD Request # 6 | Decompressing data. | 2020-06-04 17:00:02.918
SC Data - All Services | Received logon response. | 2020-06-04 17:00:03.008
SC Data - All Services | Server Name: SC Realtime Server. | 2020-06-04 17:00:03.008
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-06-04 17:00:03.008
SC Data - All Services | Successfully connected. | 2020-06-04 17:00:03.008
SC Data - All Services | Trading is not supported. | 2020-06-04 17:00:03.008
SC Data - All Services | Restarting real-time data updates for symbol: FDAXM20_FUT_Eurex -> DYM20 | 2020-06-04 17:00:03.008
HD Request # 6 | Receiving Intraday data for FDAXM20_FUT_Eurex starting at 2020-06-04 17:00:01 | 2020-06-04 17:00:03.044
Socket (3) | CloseSocket call. | 2020-06-04 17:00:03.045
Socket (3) | Shutdown started. Waiting for graceful close. | 2020-06-04 17:00:03.045
Historical data download thread signaled to stop. | 2020-06-04 17:00:03.045
HD Request # 6 | Timestamp of first Intraday data file record written: 2020-06-04 17:00:01 | 2020-06-04 17:00:03.045
HD Request # 6 | Received 16 records from 2020-06-04 17:00:01.000 to 2020-06-04 17:00:03.001 (2.0 seconds) and wrote 10 records for FDAXM20_FUT_Eurex | 2020-06-04 17:00:03.045
HD Request # 6 | Completion time: 1s | 2020-06-04 17:00:03.055
HD Request # 6 | Intraday data download complete for FDAXM20_FUT_Eurex. Unique request ID: 4 | 2020-06-04 17:00:03.055
Removing historical data download ID 4. | 2020-06-04 17:00:03.055
Real-time Intraday chart data file updates started for FDAXM20_FUT_Eurex | 2020-06-04 17:00:03.055
Intraday chart data file opened for FDAXM20_FUT_Eurex | 2020-06-04 17:00:03.055
HD Request # 6 | Enabling Intraday chart updating for symbol. | 2020-06-04 17:00:03.055

Triggering next historical data download in queue. | 2020-06-04 17:00:03.055
Chart #1 has tagged chart #2 for full recalculation. Chartbook: DAX.Cht | 2020-06-04 17:00:03.075
FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | Performing a full recalculation because it has been tagged. Chartbook: DAX.Cht | 2020-06-04 17:00:03.083
SC Data - All Services | Clearing market depth for FDAXM20_FUT_Eurex | 2020-06-04 17:00:03.129
SC Data - All Services | Received security definition for symbol FDAXM20_FUT_Eurex | 2020-06-04 17:00:03.129
Chart: FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | Study: DTLR1 V52 DAX: 2L Strat BSS | HighestP=12466.0, SearchedP=12508.0, AnglC=0, Angle=0.0 | 2020-06-04 17:00:03.155
Socket (3) | Socket gracefully closed by remote side. | 2020-06-04 17:00:03.159
Socket (3) | Closed. | 2020-06-04 17:00:03.159
Opened cached Intraday file: C:\SierraChart\Data\FDAXM20_FUT_Eurex.scid. Thread ID: 10308 | 2020-06-04 17:00:06.555
FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | StartDateTimeForLoadingOrderFills: 2020-01-07 08:55:00 | 2020-06-04 17:00:22.892
Chart: FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | Study: DTLR1 V52 DAX: 2L Strat BSS | HighestP=12468.0, SearchedP=12508.0, AnglC=0, Angle=0.0 | 2020-06-04 17:00:23.043
Chart: FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | Study: DTLR1 V52 DAX: 2L Strat BSS | HighestP=12468.0, SearchedP=12468.0, AnglC=1, Angle=0.0 | 2020-06-04 17:00:58.999
Chart: FDAXM20_FUT_Eurex [CB][M] 1 Min #2 | Study: DTLR1 V52 DAX: 2L Strat BSS | HighestP=12468.0, SearchedP=12465.8, AnglC=2, Angle=19.8 | 2020-06-04 17:05:58.598
[2020-06-05 09:52:11]
Sierra Chart Engineering - Posts: 104368
It really is quite clear there is a problem with your own Internet connection because you are losing three different connections at the exact same time to two different data centers:

Socket (3) | Socket send error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-06-04 17:00:00.314
Socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-06-04 17:00:00.319 *

HD Request # 4 | Error downloading historical Intraday data for FDAXM20_FUT_Eurex. The network socket has been closed. Retrying download. | 2020-06-04 17:00:00.367


Connection to the external service has been lost. | 2020-06-04 17:00:00.368

DTC Client socket (1) | Socket send error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-06-04 17:00:00.387
DTC Client socket (2) | Shutdown error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-06-04 17:00:00.409 *


Please try a different Internet connection.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-06-05 09:58:07]
Ernie Doo - Posts: 46
Alright. Thanks a lot SC team for your prompt response.

I will monitor my connection exhaustively.
I really appreciate it and every time I need help you are quick and precise with your comments. Again, thanks for all your help.

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