Support Board

Date/Time: Wed, 15 May 2024 09:52:50 +0000

Post From: Suddenly getting disconnected

[2020-06-04 17:04:29] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We need to know Global Settings >> Data/Trade Service Settings >> Service Setting >> Primary Server, Backup Server 1 and Backup Server 2 are set to. And we also need to see the entire Message Log. Instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We do not even know what connections were lost, whether this was the order routing connection or market data. In any case, it is clear there is some network connectivity issue you are having on your side. This would not be a server issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-04 17:04:44