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Date/Time: Tue, 30 Apr 2024 21:30:49 +0000



No Download possible for a Lot of Stocks

View Count: 768

[2020-06-03 09:38:51]
Nachtfalke03 - Posts: 8
Hallo,

since few Days I can't download Data for a lot of Stocks.
I see a red Download Failed Window and the Chart is blank.

I cleared the Log, waited a few Minutes and tried to Load again.
Then I used the Delete and Reload function and made a copy of the Message Log (see below):

Before all that happened, I changed nothing in the Settings and it was working fine.
I use the SC Data - All Services feed.

Thank you for your help.

Software version: 2027 64-bit | 2020-06-03 11:02:33.758
Usage end date: 2021-04-30 | 2020-06-03 11:02:33.758
Enabled for: Sierra Chart Historical Data Service. | 2020-06-03 11:02:33.758
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-06-03 11:02:33.758
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-06-03 11:02:33.758
Current selected Data/Trading service: SC Data - All Services | 2020-06-03 11:02:33.758
Custom symbol settings values: disabled | 2020-06-03 11:02:33.758
Chart Update Interval: 500 | 2020-06-03 11:02:33.758
Intraday Data Storage Time Unit: 1 | 2020-06-03 11:02:33.758
Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-06-03 11:02:33.758
2020-06-03 11:02:33 Local computer time | 2020-06-03 11:02:33.758
2020-06-03 09:02:33 Local computer time in UTC | 2020-06-03 11:02:33.758
2020-06-03 11:02:33 Local computer time in SC Time Zone | 2020-06-03 11:02:33.758
2020-06-03 08:02:49 Server time in UTC | 2020-06-03 11:02:33.758
Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-06-03 11:02:33.758
Program path: C:\SierraChart\ | 2020-06-03 11:02:33.758
Data Files path: C:\SierraChart\Data\ | 2020-06-03 11:02:33.758
OS Version Number: 10.0 | 2020-06-03 11:02:33.759
Locale Setting: C | 2020-06-03 11:02:33.759
DLLs: TG47Sierra.dll, TG47Sierra_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-06-03 11:02:33.760

NEM Daily #1 | Reloading chart. | 2020-06-03 11:28:21.378
NEM Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NEM.dly | 2020-06-03 11:28:21.385
Added historical Daily data request for NEM to the queue. | 2020-06-03 11:28:21.878
Triggering next historical data download in queue. | 2020-06-03 11:28:21.878
HD Request # 8 | Downloading Historical Daily chart data for NEM. Starting date: 1970-06-03. Service: equities.us | 2020-06-03 11:28:21.880
HD Request # 8 | Requesting historical Daily data for NEM starting at 1970-06-02 | 2020-06-03 11:28:21.880
HD Request # 8 | Error downloading historical Daily data for NEM. ERROR: Blank response from Barchart. | 2020-06-03 11:28:22.687
HD Request # 8 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NEM | 2020-06-03 11:28:22.688
HD Request # 8 | Completion time: 1s | 2020-06-03 11:28:22.688
HD Request # 8 | Daily data download complete for NEM. Unique request ID: 8 | 2020-06-03 11:28:22.688
Removing historical data download ID 8. | 2020-06-03 11:28:22.688

Triggering next historical data download in queue. | 2020-06-03 11:28:22.688
NEM Daily #1 | Reloading chart. | 2020-06-03 11:28:22.887
NEM Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NEM.dly | 2020-06-03 11:28:22.915
Added historical Daily data request for NEM to the queue. | 2020-06-03 11:34:28.283
Triggering next historical data download in queue. | 2020-06-03 11:34:28.283
HD Request # 9 | Downloading Historical Daily chart data for NEM. Starting date: 1970-06-03. Service: equities.us | 2020-06-03 11:34:28.284
HD Request # 9 | Requesting historical Daily data for NEM starting at 1970-06-02 | 2020-06-03 11:34:28.284
HD Request # 9 | Error downloading historical Daily data for NEM. ERROR: Blank response from Barchart. | 2020-06-03 11:34:28.596
HD Request # 9 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NEM | 2020-06-03 11:34:28.596
HD Request # 9 | Completion time: 0s | 2020-06-03 11:34:28.597
HD Request # 9 | Daily data download complete for NEM. Unique request ID: 9 | 2020-06-03 11:34:28.597
Removing historical data download ID 9. | 2020-06-03 11:34:28.597

Triggering next historical data download in queue. | 2020-06-03 11:34:28.597
NEM Daily #1 | Reloading chart. | 2020-06-03 11:34:28.906
NEM Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NEM.dly | 2020-06-03 11:34:28.936
[2020-06-03 15:39:11]
John - SC Support - Posts: 31235
Refer to the following:
RESOLVED: Known Current Historical Daily Data Download Failure Issue
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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