Home >> Support Board

Support Board

Date/Time: Wed, 24 Apr 2024 23:19:07 +0000

How to Post a Message for Support

problem with DVP and peaks and valley

View Count: 1448

[2014-01-23 20:53:24] #1 [Go To First Post]
chris12 - Posts: 51
HI SC when i display "peaks and valley" for my DVP, a bug occur with the message "An unhandled exception was caught in c_chart::windowproc. message: 15, wparam: 0, Iparam:0 2014-01-23 21:18:27 " and the DVP disappear, the tape flashes... What is the problem ??


Capture d’écran 2014-01-23 à 21.19.20.png / V - Attached On 2014-01-23 20:37:30 UTC - Size: 10.69 KB - 371 views

[2014-01-23 21:16:26] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Could you provide us a Chartbook that contains one chart with the study configured as you are using it before you enable Peaks and Valleys so we can test this. Here are the instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-01-24 09:43:23] #3 [Go To First Post]
chris12 - Posts: 51
here the chartbook with the charts named "month", "week" or "week2" with DVP thx


DAXFUTURE.cht - Attached On 2014-01-24 09:31:14 UTC - Size: 3.53 MB - 366 views

[2014-01-24 10:24:12] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We cannot work with this Chartbook. It is freezing Sierra Chart when we try to open it because there is something about its settings causing an enormous number of calculations. It also contains numerous custom studies. It also contains multiple charts. We just need a Chartbook with one single chart. We need the most simple set up, which is just before you make a change that causes the problem. Otherwise we cannot help with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-28 08:37:48

[2014-01-24 11:51:37] #5 [Go To First Post]
chris12 - Posts: 51
OK i delete the customs studies and check

[2014-01-24 14:56:38] #6 [Go To First Post]
chris12 - Posts: 51
i deleted customs studies but the problem continue. give you 2 charts with DVP and problems


Chartbook1.cht - Attached On 2014-01-24 14:48:45 UTC - Size: 144.41 KB - 400 views

[2014-01-27 14:25:35] #7 [Go To First Post]
chris12 - Posts: 51
UP

[2014-01-27 21:12:20] #8 [Go To First Post]
chris12 - Posts: 51
COULD YOU TEST THE CHARTBOOK PLEASE THX

[2014-01-28 08:47:18] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
After a while, your original Chartbook you posted, did open up for us. It just took a while and we did not encounter any problems. We are now testing the latest Chartbook you posted we have enabled Draw Peaks and Valleys for the two Volume By Price studies in one of the charts and we still do not encounter any exceptions. We will let it run for a while. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-01-28 21:24:10] #10 [Go To First Post]
chris12 - Posts: 51
on this chart book only one chart who bug too sometimes…i don't understand secondly, the date passed 19.12.13 to 30.12.13


Chartbook3.cht - Attached On 2014-01-28 21:22:10 UTC - Size: 141.89 KB - 386 views

[2014-01-29 17:20:40] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are testing the Chartbook. So far we still see no exception. We will be reviewing the code to see if we can determine what the problem could be. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-01-29 20:16:31] #12 [Go To First Post]
chris12 - Posts: 51
i had to delete peak and valley to be able to work with my chart book for the moment, thanks for your work.

[2014-01-30 01:41:05] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are going to be releasing version 1087 this evening. Please test it to see if that solves the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: