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Rithmic connection problem

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[2020-06-01 19:55:52] #1 [Go To First Post]
User148048 - Posts: 3
Hello I am not able to connect to data service Rithmic /Dorman today. Have already contacted provider, and updated current version of Sierra Chart. Still getting login message below. What can we do? Thanks. Reading Internal Order ID file. \| 2020-06-01 10:26:35.470 Reading Trade Orders file. \| 2020-06-01 10:26:35.547 Reading Trade Positions file. \| 2020-06-01 10:26:35.551 Reading Account Balance file. \| 2020-06-01 10:26:35.556 UDPListener (1568). Port 22903 \| Listening on UDP port 22903. \| 2020-06-01 10:26:35.574 Software version: 2115 32-bit \| 2020-06-01 10:26:35.574 Primary Thread ID: 9036 \| 2020-06-01 10:26:35.574 Usage end date: 2021-03-18 \| 2020-06-01 10:26:35.574 Enabled for: Advanced Features 2. \| 2020-06-01 10:26:35.574 Enabled for: Sierra Chart Historical Data Service. \| 2020-06-01 10:26:35.574 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-06-01 10:26:35.574 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-06-01 10:26:35.574 Current selected Data/Trading service: Rithmic Trading \| 2020-06-01 10:26:35.574 Custom symbol settings values: disabled \| 2020-06-01 10:26:35.574 Chart Update Interval: 500 \| 2020-06-01 10:26:35.574 Intraday Data Storage Time Unit: 0 \| 2020-06-01 10:26:35.574 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-06-01 10:26:35.574 2020-06-01 10:26:35 Local computer time \| 2020-06-01 10:26:35.574 2020-06-01 14:26:35 Local computer time in UTC \| 2020-06-01 10:26:35.574 2020-06-01 10:26:35 Local computer time in SC Time Zone \| 2020-06-01 10:26:35.574 2020-06-01 14:26:36 Server time in UTC \| 2020-06-01 10:26:35.574 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2020-06-01 10:26:35.574 Program path: C:\SierraChart\ \| 2020-06-01 10:26:35.574 Data Files path: C:\SierraChart\Data\ \| 2020-06-01 10:26:35.574 OS Version Number: 10.0 \| 2020-06-01 10:26:35.574 Locale Setting: C \| 2020-06-01 10:26:35.574 Allowed protected custom studies: \| 2020-06-01 10:26:35.574 Created the DTC Protocol server. \| 2020-06-01 10:26:35.575 DTC Protocol Server listening on port 11099. \| 2020-06-01 10:26:35.576 Created the DTC Protocol historical data server. \| 2020-06-01 10:26:35.576 HD Server Manager \| Listening on port 11098 \| 2020-06-01 10:26:35.577 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic.trading. Request ID: 1. \| 2020-06-01 10:26:35.577 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2020-06-01 10:26:35.606 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2020-06-01 10:26:35.718 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2020-06-01 10:26:35.718 Received 5 login tokens. \| 2020-06-01 10:26:35.965 Symbol settings MD5 received. Request ID: 1. \| 2020-06-01 10:26:36.195 Symbol settings are up-to-date for rithmic.trading. \| 2020-06-01 10:26:36.195 Rithmic Trading \| Port for executable: 49711 \| 2020-06-01 10:26:41.098 Listening socket (1068). Port 49711 \| Closed. \| 2020-06-01 10:26:41.098 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2020-06-01 10:26:41.099 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49711. Current folder: C:\SierraChart\Rim \| 2020-06-01 10:26:41.135 Rithmic Trading \| Bridge process is running. \| 2020-06-01 10:26:43.144 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 49711 \| 2020-06-01 10:26:43.144 DTC Client socket (1) \| Creating socket. \| 2020-06-01 10:26:43.144 DTC Client socket (1) \| Connecting to IP: 127.0.0.1. \| 2020-06-01 10:26:43.144 Rithmic Trading \| Connected to server. \| 2020-06-01 10:26:43.145 Rithmic Trading \| Starting socket receive thread. \| 2020-06-01 10:26:43.145 Rithmic Trading \| Sending encoding request to server: Binary VLS \| 2020-06-01 10:26:43.145 Rithmic Trading \| Setting DTC encoding to Binary VLS \| 2020-06-01 10:26:43.146 Rithmic Trading \| Sending logon request message. \| 2020-06-01 10:26:43.146 Rithmic Trading \| Message from server: Starting the connection process to data and trading service. \| 2020-06-01 10:26:43.146 Rithmic Trading \| Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2020-06-01 10:26:43.147 Rithmic Trading \| Message from server: Connecting to Rithmic 01 US server. \| 2020-06-01 10:26:43.147 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Broken \| 2020-06-01 10:26:43.414 Rithmic Trading \| Message from server: Server Alert: Trading System Connection Broken \| 2020-06-01 10:26:43.549 Rithmic Trading \| Received logon response. \| 2020-06-01 10:26:43.549 Rithmic Trading \| Server Name: DTC Bridge. \| 2020-06-01 10:26:43.549 Rithmic Trading \| Server protocol version: 8. Client protocol version: 8 \| 2020-06-01 10:26:43.549 Rithmic Trading \| Logon error received from server \| 2020-06-01 10:26:43.549 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2020-06-01 10:26:43.549 Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-06-01 10:26:43.549 DTC Client socket (1) \| CloseSocket call. \| 2020-06-01 10:26:43.571 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-06-01 10:26:43.571 Rithmic Trading \| Disconnected. \| 2020-06-01 10:26:43.571 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-06-01 10:26:43.571 Rithmic Trading \| Port for executable: 49724 \| 2020-06-01 10:26:45.567 Listening socket (1612). Port 49724 \| Closed. \| 2020-06-01 10:26:45.567 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2020-06-01 10:26:45.567 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49724. Current folder: C:\SierraChart\Rim \| 2020-06-01 10:26:45.570 DTC Client socket (1) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2020-06-01 10:26:46.192 * DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2020-06-01 10:26:46.192 DTC Client socket (1) \| Closed. \| 2020-06-01 10:26:46.192 Rithmic Trading \| Bridge process is not running! \| 2020-06-01 10:26:47.581 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 49724 \| 2020-06-01 10:26:47.581 DTC Client socket (1) \| Creating socket. \| 2020-06-01 10:26:47.581 DTC Client socket (1) \| Connecting to IP: 127.0.0.1. \| 2020-06-01 10:26:47.582 DTC Client socket (1) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2020-06-01 10:26:49.613 * DTC Client socket (1) \| CloseSocket call. \| 2020-06-01 10:26:49.614 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2020-06-01 10:26:49.614 Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-06-01 10:26:49.614 DTC Client socket (1) \| Closed. \| 2020-06-01 10:26:49.614 DTC Client socket (0) \| CloseSocket call. \| 2020-06-01 10:26:49.629 Rithmic Trading \| Disconnected. \| 2020-06-01 10:26:49.629 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-06-01 10:26:49.629 Rithmic Trading \| Port for executable: 49726 \| 2020-06-01 10:26:51.633 Listening socket (1644). Port 49726 \| Closed. \| 2020-06-01 10:26:51.633 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2020-06-01 10:26:51.633 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:49726. Current folder: C:\SierraChart\Rim \| 2020-06-01 10:26:51.637 Rithmic Trading \| Bridge process is running. \| 2020-06-01 10:26:53.654 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 49726 \| 2020-06-01 10:26:53.654 DTC Client socket (1) \| Creating socket. \| 2020-06-01 10:26:53.655 DTC Client socket (1) \| Connecting to IP: 127.0.0.1. \| 2020-06-01 10:26:53.655 Rithmic Trading \| Connected to server. \| 2020-06-01 10:26:53.655 Rithmic Trading \| Starting socket receive thread. \| 2020-06-01 10:26:53.655 Rithmic Trading \| Sending encoding request to server: Binary VLS \| 2020-06-01 10:26:53.655 Rithmic Trading \| Setting DTC encoding to Binary VLS \| 2020-06-01 10:26:53.656 Rithmic Trading \| Sending logon request message. \| 2020-06-01 10:26:53.656 Rithmic Trading \| Message from server: Starting the connection process to data and trading service. \| 2020-06-01 10:26:53.657 Rithmic Trading \| Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2020-06-01 10:26:53.658 Rithmic Trading \| Message from server: Connecting to Rithmic 01 US server. \| 2020-06-01 10:26:53.658 File >> Disconnect selected. \| 2020-06-01 10:26:53.865 DTC Client socket (1) \| CloseSocket call. \| 2020-06-01 10:26:53.866 Rithmic Trading \| Disconnected. \| 2020-06-01 10:26:53.866 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-06-01 10:26:53.866 DTC Client socket (1) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2020-06-01 10:26:56.678 * DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2020-06-01 10:26:56.678 DTC Client socket (1) \| Closed. \| 2020-06-01 10:26:56.678 Rithmic Trading \| Port for executable: 50614 \| 2020-06-01 15:21:38.909 Listening socket (1804). Port 50614 \| Closed. \| 2020-06-01 15:21:38.909 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2020-06-01 15:21:38.909 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:50614. Current folder: C:\SierraChart\Rim \| 2020-06-01 15:21:38.934 Rithmic Trading \| Bridge process is running. \| 2020-06-01 15:21:40.933 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 50614 \| 2020-06-01 15:21:40.933 DTC Client socket (1) \| Creating socket. \| 2020-06-01 15:21:40.933 DTC Client socket (1) \| Connecting to IP: 127.0.0.1. \| 2020-06-01 15:21:40.933 Rithmic Trading \| Connected to server. \| 2020-06-01 15:21:40.935 Rithmic Trading \| Starting socket receive thread. \| 2020-06-01 15:21:40.935 Rithmic Trading \| Sending encoding request to server: Binary VLS \| 2020-06-01 15:21:40.935 Rithmic Trading \| Setting DTC encoding to Binary VLS \| 2020-06-01 15:21:40.936 Rithmic Trading \| Sending logon request message. \| 2020-06-01 15:21:40.936 Rithmic Trading \| Message from server: Starting the connection process to data and trading service. \| 2020-06-01 15:21:40.937 Rithmic Trading \| Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2020-06-01 15:21:40.939 Rithmic Trading \| Message from server: Connecting to Rithmic 01 US server. \| 2020-06-01 15:21:40.939 Rithmic Trading \| Message from server: Server Alert: Market Data Connection Broken \| 2020-06-01 15:21:41.282 Rithmic Trading \| Message from server: Server Alert: Trading System Connection Broken \| 2020-06-01 15:21:41.406 Rithmic Trading \| Received logon response. \| 2020-06-01 15:21:41.406 Rithmic Trading \| Server Name: DTC Bridge. \| 2020-06-01 15:21:41.407 Rithmic Trading \| Server protocol version: 8. Client protocol version: 8 \| 2020-06-01 15:21:41.407 Rithmic Trading \| Logon error received from server \| 2020-06-01 15:21:41.407 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2020-06-01 15:21:41.407 Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-06-01 15:21:41.407 DTC Client socket (1) \| CloseSocket call. \| 2020-06-01 15:21:41.452 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-06-01 15:21:41.453 Rithmic Trading \| Disconnected. \| 2020-06-01 15:21:41.453 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-06-01 15:21:41.453 Rithmic Trading \| Port for executable: 50627 \| 2020-06-01 15:21:43.466 Listening socket (1808). Port 50627 \| Closed. \| 2020-06-01 15:21:43.466 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2020-06-01 15:21:43.467 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:50627. Current folder: C:\SierraChart\Rim \| 2020-06-01 15:21:43.472 DTC Client socket (1) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2020-06-01 15:21:44.061 * DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2020-06-01 15:21:44.061 DTC Client socket (1) \| Closed. \| 2020-06-01 15:21:44.061 Rithmic Trading \| Bridge process is not running! \| 2020-06-01 15:21:45.460 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 50627 \| 2020-06-01 15:21:45.460 DTC Client socket (1) \| Creating socket. \| 2020-06-01 15:21:45.460 DTC Client socket (1) \| Connecting to IP: 127.0.0.1. \| 2020-06-01 15:21:45.460 DTC Client socket (1) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2020-06-01 15:21:47.496 * DTC Client socket (1) \| CloseSocket call. \| 2020-06-01 15:21:47.496 DTC Client socket (1) \| Closed. \| 2020-06-01 15:21:47.496 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2020-06-01 15:21:47.497 Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-06-01 15:21:47.497 DTC Client socket (0) \| CloseSocket call. \| 2020-06-01 15:21:47.512 Rithmic Trading \| Disconnected. \| 2020-06-01 15:21:47.512 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-06-01 15:21:47.512

[2020-06-02 03:10:20] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to: Rithmic Bridge Files and Updated TLS Certificate Files Needed for June 1, 2020 and Onward Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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