Login Page - Create Account

Support Board

Date/Time: Mon, 27 Mar 2023 23:27:33 +0000

delayed chart data

View Count: 395

[2020-06-01 18:41:54]
User404467 - Posts: 3
I have made my SC data payment with the delay for a several minutes (I use Denali Data Feed service).
After a message, that my data feed service was cancelled, I have noticed, that the cursor's timestamp at the last candle of the chart, is delayed for 10 minutes (for the all time frames). So the chart doesn't show the last 10 minutes of its data.
I have used the "Delete all data and download" and "Symbol Settings >> Update From Server"
functions, but nothing changed.
I have restarted SC and have updated to the last version - nothing.
The "Time Zone" is configured correctly and computer's clock is synchronized.
My "Sessions Times" are Day: from 08:00:00 to 23:59:59 and Evening: from 00:00:00 to 07:59:59 .

Could you please help me?
[2020-06-02 04:48:01]
Sierra Chart Engineering - Posts: 104367
Can you confirm you are still receiving delayed data because we can see that the Denali data feed is now active on your account.

So you must have reactivated it:
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-06-02 04:48:21
[2020-06-02 05:02:27]
User404467 - Posts: 3
I have reactivated the Data Feed service. The data is not delayed now.

Thank you very much

To post a message in this thread, you need to log in with your Sierra Chart account:


Login Page - Create Account