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Direct MessagesDate/Time: Fri, 19 Apr 2024 03:33:33 +0000
[Locked] - Support Response Delays
View Count: 952
| [2020-06-01 15:27:20] |
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We are under a very heavy load in particular due to Rithmic issues, which have been an ongoing thing for 10 years for us, so our responses are getting delayed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-01 20:33:44] |
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We are still behind, and we know it is at the end of the day. But we will catch up with all support requests before 2 AM US Eastern time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-15 05:24:53
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