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Date/Time: Sat, 04 Jul 2020 20:36:32 +0000



[Sticky] [Locked] - Support Response Delays

[2020-06-01 15:27:20]
Sierra Chart Engineering - Posts: 87254 | Ending Date: 2021-04-05
We are under a very heavy load in particular due to Rithmic issues, which have been an ongoing thing for 10 years for us, so our responses are getting delayed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-06-01 20:33:44]
Sierra Chart Engineering - Posts: 87254 | Ending Date: 2021-04-05
We are still behind, and we know it is at the end of the day. But we will catch up with all support requests before 10 PM US Eastern time.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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