Support Board
Date/Time: Sat, 05 Jul 2025 05:41:17 +0000
Refund Service Credit
View Count: 883
| [2020-06-01 06:40:29] |
| User167234 - Posts: 3 |
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Hello, I mistakenly added an extra amount of credit to service my account when it was not necessary to do so. I plan on closing my account on top of it. Please help me understand how to get a refund on the credit. Thank you. |
| [2020-06-01 16:41:30] |
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Please make this request in an Account Support Ticket. You can access the Account Support Tickets by selecting the following link and then logging in with your Sierra Chart Account Name and Password: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets We are under an unusually heavy load due to Rithmic problems, so there will be a delay for us to get to this. Allow an extra day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-01 16:41:59
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