Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Thu, 02 May 2024 19:17:18 +0000
Dom stopped showing previous bid and ask
View Count: 709
| [2020-05-29 20:39:26] |
| User925659 - Posts: 39 |
|
Hello, I updated the software two days ago. Now the ask and bid that previously printed are automatically being cleared out, I did not change a single setting or make any modifications to the dom. Now when the bid and ask changes it removes the previously recorded prices. How can I get this back? |
 Dom not showing recent bid and ask.PNG / V - Attached On 2020-05-29 20:37:09 UTC - Size: 135.71 KB - 182 views Attachment Deleted. |
| [2020-05-29 21:14:50] |
| |
|
What specific market data columns are you referring to? We need to know the specific names.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-29 21:43:28] |
| User925659 - Posts: 39 |
|
Sorry about that I should have included it. Recent bid and Recent ask columns. Prior to doing the upgrade, the recent bid and ask would print and stay there, when I wanted to clear the book I set a custom keyboard short cut to clear recent bid and ask data. Now it is constantly clearing it out when they ask or bid move back vs printing the last recent bid and ask as price moves away. I don't know if I am making sense. E.g previously when the price was 3056, I could see the recent bid and ask above or below the price. It recorded it, so I could see 100 sell orders came in at 3057. That 100 order would remain visible until the price moved back and a new order replaced the prior 100 lot. Now it just clears them out, it prints for maybe a second and then clears it. It's like I am refreshing the recent bid and ask constantly. Also on the dom today the price box just disappeared and I closed down the charts and reopen and it fixed the error. I am just confused about why it seems like lately, I am having a ton of issues with Sierra. Which doesn't make sense because I am long term customer? I am wondering could this be my machine, or do I need to reset the software somehow? |
| [2020-05-29 21:44:53] |
| User925659 - Posts: 39 |
|
If you look at the recent bid and ask on the screenshot I shared you can see what I mean. It just started randomly doing that.
|
| [2020-05-31 16:47:50] |
| User925659 - Posts: 39 |
|
Update**** I open another chartbook and tested the Recent Bid and Ask on that configuration. That DOM behaves normally, the settings are exactly the same. How an I get my main DOM to reset and start showing the Recent Ask and Bids again? |
| [2020-05-31 17:34:43] |
| User925659 - Posts: 39 |
|
Update**** I created a new dom with chart, it was working perfectly doing replays. It just started doing the same thing the other Dom does. It stopped recording the Recent Bid and Ask. When a glitch like this happens, what do I need to do to reset it? This is extremely important to me, I am willing to pay for support. I have the advance package and this weekend I am switching to the Denali Exchange Data Feed. I need this stuff to work properly. |
| [2020-05-31 23:56:46] |
| User925659 - Posts: 39 |
|
Now it won't connect to the data feed. Just says waiting to connect. Logon error received from the server. My Rithmic account is current.
|
| [2020-06-01 00:06:51] |
| |
|
There are various options affecting the Recent Bid and Ask Volume market data columns. We will get a list of them and give those to you. I am having a ton of issues with Sierra. Let us take this one step at a time and just one issue at a time.Also on the dom today the price box just disappeared and I closed down the charts and reopen and it fixed the error. This sounds like a problem with the last trade price or the bid and ask prices. Check those in Window >> Current Quote Window to make sure they look correct. Regarding Rithmic, we have discontinued support for that: Regarding Rithmic (Our Final Post on this Subject) We really advise you to move to the Sierra Chart Order Routing Service: Sierra Chart / Trading Technologies Futures Order Routing Service And when you say you are having an "ton of issues" this is further reason why we do not want you on Rithmic. We have discontinued support for Rithmic. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-01 00:09:41
|
| [2020-06-01 00:32:33] |
| |
|
Now it is constantly clearing it out when they ask or bid move back vs printing the last recent bid and ask as price moves away.
We have identified a problem where the resetting as documented for this option would occur even when it is disabled:Global Trade Settings Windows: Reset Recent Bid/Ask Volume on Bid/Ask Change (Global Settings >> Chart DOM Settings >> Other >> Other Settings) This will be resolved in the next release. This is the other relevant setting: Global Trade Settings Windows: Recent Bid Ask Volume Timeout in Milliseconds (Global Settings >> Chart DOM Settings >> Other >> Other Settings) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-01 00:33:08
|
| [2020-06-01 02:15:43] |
| User925659 - Posts: 39 |
|
Thank you for all your help!!! I canceled Rithmic and switched to Denali. The change will take place tomorrow morning. I think this will help a lot with the errors. This is the other relevant setting: I have set this to 1500 milliseconds and it's a workaround. And seems like the 0 settings will be fixed in the next update? Again I can't thank you enough for your help. I know how frustrating it can be when you are trying to help someone with a technical problem and only get snippets of the information needed to address the issue. I really appreciate your patients with me. |
| [2020-06-01 05:29:59] |
| |
|
There was no change with this setting: Global Trade Settings Windows: Recent Bid Ask Volume Timeout in Milliseconds (Global Settings >> Chart DOM Settings >> Other >> Other Settings) We do not think in your case you should be setting that to 0. So 1500 sounds fine. The problem with this setting not getting used, is resolved in 2115 which has been released: Global Trade Settings Windows: Reset Recent Bid/Ask Volume on Bid/Ask Change (Global Settings >> Chart DOM Settings >> Other >> Other Settings) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-01 05:30:10
|
To post a message in this thread, you need to log in with your Sierra Chart account: