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Date/Time: Thu, 07 Jul 2022 16:08:47 +0000



Missing data in FX datafeed

View Count: 841

[2014-01-22 21:31:58]
AndyL - Posts: 119
There appears to be missing intraday data for 16:05 to 16:40 today in EUR/USD and every other fx symbol i have checked. I tried 'Delete and download data' but it didn't fix it. Is this related to a Fxcm outage or technical problem?
[2014-01-22 21:47:43]
Sierra Chart Engineering - Posts: 103695
Yes, there was an FXCM outage and we will have to patch the data. This is a time-consuming process. We will try to have it done later today.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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[2014-01-23 07:06:54]
tobi - Posts: 349
Still working on this? When approx. will it be patched?
[2014-01-23 07:10:01]
Sierra Chart Engineering - Posts: 103695
We did not get to it yet.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-01-23 07:37:02]
Sierra Chart Engineering - Posts: 103695
What will help speed this up as if you let us know what specific symbols you are charting?

Some symbols we may not be able to patch because we have no alternative source of data for them. This would be some of the CFDs.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-01-23 08:11:45]
tobi - Posts: 349
What will help speed this up as if you let us know what specific symbols you are charting?
For me this would be the following FXCM symbols:

FX:
EUR.USD, GBP.USD, AUD.USD, NZD.USD, CAD.USD, CHF.USD
EUR.JPY, GBP.JPY, AUD.JPY, USD.JPY

CFD:
US30, SPX500, GER30, JPN225, USOil, XAUUSD

Please let us know here when the patch is done. Thank you!
[2014-01-23 21:29:11]
Sierra Chart Engineering - Posts: 103695
We will patch the particular symbols that we can.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-01-25 03:17:18]
Sierra Chart - Max - Posts: 5145
The following symbols have been patched:
"XAUUSD.scid" "EURUSD.scid" "GBPUSD.scid" "AUDUSD.scid" "NZDUSD.scid" "USDCAD.scid" "USDCHF.scid" "EURJPY.scid" "GBPJPY.scid" "AUDJPY.scid" "USDJPY.scid" "EURCAD.scid" "CHFJPY.scid" "GBPAUD.scid"

Follow the steps here to redownload the data:
http://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RefreshWithData
Sierra Chart Support
Date Time Of Last Edit: 2014-01-25 03:18:16

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