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Date/Time: Sun, 05 Jul 2015 04:21:42 +0000



Bitcoin Market Data Feed is Now Available

[2013-04-16 02:05:51]
Sierra Chart Engineering - Posts: 23928
Sierra Chart now offers 2 BitCoin data feeds.

Follow these instructions:

1. Update Sierra Chart to 968. To do this select Help >> Download Prerelease.

2. Select Global Settings >> Data/Trade Service Settings.

3. Set the Service to:
"BitCoin Data (MTGox)" or
"BitCoin Data (Bitstamp)"

4. Press OK.

5. Select File >> Connect to Data Feed.

6. Open a chart by selecting File >> Find Symbol.

Limitations:

Historical Charts are not supported. Only Intraday charts. Historical charts should be supported within the next few days.
Only the pairs that begin with BTC are currently supported.



Over the next 2 to 3 weeks, we will be adding trading support for MTGox and Bitstamp assuming no technical complications.
Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-04-26 08:57:07
[2013-04-16 05:35:37]
luccast - Posts: 6
works great! thanks a ton
[2013-04-16 11:14:45]
ipc - Posts: 2
thanks! ran it over night and it looks nice. I did lose the real-time feed a couple of times during big moves (e.g. @04:52 America/Chicago) but the chart recovered. I'd rather see Bitstamp before BTC-E.
[2013-04-16 19:23:40]
luccast - Posts: 6
Hi I have a question, I'm new to Sierra, and trading in general. With the update, are we also able to trade on Mt.Gox in this platform? and If so, maybe you could elaborate on how to connect a mtgox account to sierra charts.

- Thanks
Date Time Of Last Edit: 2013-04-16 19:24:53
[2013-04-16 20:03:35]
Sierra Chart Engineering - Posts: 23928
Trading through with MTGox through Sierra Chart is not yet supported. This should be supported within the next 30 days.
Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-04-16 20:04:12
[2013-04-16 21:29:04]
luccast - Posts: 6
Thanks, Looking forward to it.
[2013-04-17 11:39:13]
User35475 - Posts: 7
Hi

BTC charts show up and update well, but Litecoin LTE pair graphs do not get displayed.
After find symbol --> LTCUSD --> Open intraday chart -- Only black empty workspace appears.

If instead, Open historical chart is chosen --
then the messages " Downloading historical data " and " Historical download complete "
-- and empty black workspace do appear.

[2013-04-17 13:05:58]
Sierra Chart Engineering - Posts: 23928
This is from the first post:
Limitations:

Historical Charts are not supported. Only Intraday charts.
Only the pairs that begin with BTC are currently supported.

Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-17 14:43:36]
Sierra Chart Engineering - Posts: 23928
So you all know, one thing we are noticing is that we keep losing the connection to the MTGox source data feed about every 20 minutes, however we automatically reconnect. This past hour we also noticed 2 interruptions lasting 3 minutes.

We see that the MTGox data feed is not entirely reliable and also from an engineering perspective, its technical implementation really is very confusing and not well structured. They are using what is called a web socket and then on top of that Socket I/O . This is unnecessary and the method by which this is implemented is not technically correct. So we are not very impressed with the MTGox data feed. This is just a comment.

They also do not provide an efficient data feed. However, this is not of much significance for us.



Aside from all this, we are going to do the very best we can to provide a reliable Bitcoin data feed.


Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-04-17 15:59:25
[2013-04-17 20:34:46]
Sierra Chart Engineering - Posts: 23928
We have created a new Sierra Chart package. It is package 2. Please refer to:
http://www.sierrachart.com/index.php?l=doc/Packages.php#Table


It has a lower price and supports Bitcoin only. This is intended for new users who just want to chart the Bitcoin markets.
Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-04-17 20:35:00
[2013-04-17 21:11:19]
Sierra Chart Engineering - Posts: 23928
thanks! ran it over night and it looks nice. I did lose the real-time feed a couple of times during big moves (e.g. @04:52 America/Chicago) but the chart recovered. I'd rather see Bitstamp before BTC-E.
We will look at adding trading support for Bitstamp.
Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-18 00:05:19]
Sierra Chart Engineering - Posts: 23928
We will be loading in all of the available historical data by the end of the day tomorrow for the BTC markets.


Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-18 09:52:42]
yoytu - Posts: 59
why I have to give away forex data connection to have bitcoins data connection?
[2013-04-18 09:57:31]
Sierra Chart Engineering - Posts: 23928
Install another copy of Sierra Chart. Follow the instructions here:
http://www.sierrachart.com/index.php?l=doc/MultipleServices.html
Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-19 04:45:35]
Sierra Chart Engineering - Posts: 23928
We have now cut over to our improved Bitcoin data feed from MTGox.

You will now notice the Volume numbers more accurately reflect the true volume. A volume of 10000 represents 1 Bitcoin . And a volume of 1 represents 0.0001 Bitcoin .

We have loaded in 2 years of historical Tick by tick Bitcoin data for all of the currencies.

To access this historical data in existing charts, go to the chart and select Edit >>Delete All Data and Download.

Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-04-29 06:33:22
[2013-04-19 04:54:33]
luccast - Posts: 6
Thank you! I tested it and can see all the historicals. any word on trading with mtgox?
[2013-04-19 04:58:21]
Sierra Chart Engineering - Posts: 23928
Trading is still about 3 weeks away. Thank you for your patience.
Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-19 05:19:33]
luccast - Posts: 6
Great. Also, I'm finding the volume very confusing and overwhelming, it would be great to see a decimal place.

keep it up!
- L
[2013-04-19 05:24:25]
Sierra Chart Engineering - Posts: 23928
There is no easy solution for the Volumes because Sierra Chart does not use a decimal point in volumes and implementing something like that is not really realistic at this time.

Although it is relatively easy for us to create a new Volume study that will use a decimal point. We will do that. We will probably call it "Volume-Bitcoin".
Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-19 06:30:18]
igorsyl - Posts: 5
Can this be configured to show 1.0 for 1BTC like it used to be?




We have now cut over to our improved Bitcoin data feed from MTGox.

You will now notice the Volume numbers more accurately reflect the true volume. A volume of 10000 represents 1 Bitcoin . And a volume of 1 represents 0.0001 Bitcoin .

We have loaded in 1 year of historical Tick by tick Bitcoin data for all of the currencies.
[2013-04-19 06:32:48]
igorsyl - Posts: 5
Don't know whether I'm allowed to post this here but we can demo Sierra Chart at our next Meetup in Chicago:

http://www.meetup.com/The-Chicago-Bitcoin-Meetup/events/113891482/

Anyone interested?
[2013-04-19 06:55:08]
Sierra Chart Engineering - Posts: 23928
Yes of course. Just let us know specifically what you require from us. We are happy to provide demo accounts.
Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-19 06:55:37]
Sierra Chart Engineering - Posts: 23928
We are still seeing how best to work on the volume. Just give us another day or 2.
Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-19 06:59:01]
igorsyl - Posts: 5
Demo accounts would be useful. How does this work? You can post to the Meetup too.
[2013-04-19 07:28:26]
jaikumarm - Posts: 2
Thanks for this, a long time SC user. Looking forward to trading feature.
[2013-04-19 17:13:17]
Sierra Chart Engineering - Posts: 23928
To create a Sierra Chart account which includes a free trial, please go to this page:


http://www.sierrachart.com/RegisterStep1.php
Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-19 17:39:09]
Sierra Chart Engineering - Posts: 23928
To give you all an idea of the very high efficiency and performance of Sierra Chart software and servers we want to give you the following example of downloading historical tick data:

When our server downloaded 1 year of historical tick data for BTC USD from MTGox over high-capacity data center lines, it took about two hours. Multiple data requests were necessary for this.

When the same data is delivered through our Bitcoin Data service within Sierra Chart, it will take around 1 minute. Either lower or less depending upon the speed of your Internet connection. This is a real dramatic difference. You can test this by doing the following:

Select Global Settings >> Data/Trade Service Settings.
Set the Intraday Data Storage Time Unit to 1 Tick.
Set the Maximum Historical Intraday Days to Load to 365.

Open a BTCUSD chart and then after the download is finished, go to Edit >> Delete All Data and Download to download the 1 year of tick data.

Once we get a reliable data feed from MTGox, and we did hear from them on this, then we should be offering a really good service here with trading support.

Update: We are now adding in 2 years of historical tick by tick data from MTGox, and this is taking literally an entire working day to get all of the data and there are numerous timeouts from their server. Whereas Sierra Chart can deliver 2 years of tick by tick data to individual users reliably, assuming you have a good Internet connection, in less than 2 minutes consistently every time.
Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-04-21 08:49:20
[2013-04-19 19:56:12]
MashuriBC - Posts: 2
The feed works great but whenever I add a VWAP study the whole program locks up. This only happens on a chart using the bitcoin feed.
[2013-04-19 20:12:45]
Sierra Chart Engineering - Posts: 23928
This is because the Tick Size is too small. We have corrected this. Please go to the chart you are currently looking at. Do the following:

Select Global Settings >> Symbol Settings.
Press the Update From Server button.

Press OK.

Go to the chart and select Chart >> Chart Settings.
Press the Apply Global Symbol Settings button. The tick size for BTC USD should be .01.
Press OK.

Do this for each chart.

You should notice a dramatic difference with performance when using any study that involves the Volume at Price data now.

Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-04-19 20:13:13
[2013-04-19 20:36:25]
MashuriBC - Posts: 2
That did the trick. Thanks!
:)
[2013-04-20 07:47:31]
User35475 - Posts: 7
I did install non-, NET version of Sierra Chart – and BTCeChartFeed for it.
http://sourceforge.net/projects/btcechartfeed/?source=dlp

” Start the feed
Run Sierrachart software
Once loaded, click on File->New/Open Historical chart then select LTC_BTC.csv and/or LTC_USD.csv ”

After following these instructions and choosing LTC_BTC – some hours of chart did appear but not more. And with LTC_USD opened, no chart did appear.

Is there any way to get more data displayed ?

[2013-04-20 14:40:01]
johnson2626 - Posts: 14
When I load the feed (BTCUSD) as instructed, I don't get the data for the current day - data ends at 4-19 23:59 and resumes at whatever point I started the software again, no matter if historical or intraday chart. Is this a setting I am overlooking?
Date Time Of Last Edit: 2013-04-20 14:40:33
[2013-04-20 20:27:55]
User29467 - Posts: 7
I installed SC yesterday and was on free account which was restricted so could not do anything. Today upgraded to Package 2 but this is still not working. I cannot download any data. Read this thread and followed the advice to do:

"Select Global Settings >> Data/Trade Service Settings.
Set the Intraday Data Storage Time Unit to 1 Tick.
Set the Maximum Historical Intraday Days to Load to 365.

Open a BTC USD chart and then after the download is finished, go to Edit >> Delete All Data and Download to download the 1 year of tick data."

However this still does not help. Message which can be seen in logs states 'Server does not have data for symbol BTCUSD. Received 0 records and wrote 0 records'.

Could you guys help me?


[2013-04-20 21:32:39]
Sierra Chart Engineering - Posts: 23928
Post #31 response: Refer to this page for the text/CSV format:
http://www.sierrachart.com/index.php?l=doc/doc_TextCSVDataFormat.html

Post #32 response: Refer to this help topic:
http://www.sierrachart.com/index.php?l=doc/helpdetails41.html
Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-20 21:34:12]
Sierra Chart Engineering - Posts: 23928
Post #33 response: You have not selected the correct Service. Please follow through the step-by-step instructions in this post:
https://www.sierrachart.com/SupportBoard.php?PostID=1970#P1970
Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-20 22:17:05]
User29467 - Posts: 7
Post #35: I have same settings as you described. Intraday chart does not work for me right now. But this could be caused just by wrong chart setting. At top right corner I can see green text 'DT: 22826 ST:2'. I presume this means connection is working and ticks are being downloaded.

Most important thing for me is historical data. From your response it seems we need to wait couple more days to be able to download historical data? This is fine with me.

Thank you for help!
[2013-04-20 22:56:38]
Sierra Chart Engineering - Posts: 23928
Historical data is available. Open up the BTCUSD Intraday chart and post a copy of the Message Log, by following these steps:
https://www.sierrachart.com/index.php?l=PostingInformation.php#log
Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-21 01:04:02]
User92596 - Posts: 2
My data seemed to skip 4/20 somehow.. I had a data connection interruption on the 19th.. now I have this big gap in data after using Edit->Delete all data and redownload several tries now.

Here's 2 screenshots that show the data gap
http://gyazo.com/bf9dfedaf627f446b838d38963d53c55
http://gyazo.com/907ffc12727d3241386a0a1fa82c5ee8
Date Time Of Last Edit: 2013-04-21 01:04:17
[2013-04-21 01:12:04]
Sierra Chart Engineering - Posts: 23928
Follow the instructions in help topic 7.1 here:
http://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RefreshWithData


If you still are missing data, then please post a copy of the Message Log, by following these steps:
https://www.sierrachart.com/index.php?l=PostingInformation.php#log

We suspect the port that is being used for downloading data is being throttled by your ISP. You may need to use port 80 but we will confirm.
Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-04-21 01:14:41
[2013-04-21 01:15:45]
User92596 - Posts: 2
Here's the log file

Software version: 965 | 2013-04-21 01:14:23
Current Service Package: 5 | 2013-04-21 01:14:23
Usage end date: 2013-05-30 | 2013-04-21 01:14:23
Sierra Chart Historical Data Service is included. | 2013-04-21 01:14:23
Active service: Bitcoin Data | 2013-04-21 01:14:23
Time Zone: +00:00:00 (UTC+00) | 2013-04-21 01:14:23
2013-04-20 21:14:23 Local computer clock time | 2013-04-21 01:14:23
2013-04-21 01:14:23 GMT time | 2013-04-21 01:14:23
2013-04-21 01:14:23 Time zone adjusted time | 2013-04-21 01:14:23
Time difference to server time: 1 seconds. | 2013-04-21 01:14:23
Program path: C:\SierraChart\ | 2013-04-21 01:14:23
Data Files path: C:\SierraChart\Data\ | 2013-04-21 01:14:23
OS Version Number: 6.1 | 2013-04-21 01:14:23


Bitcoin Data: Connecting to the market data server. | 2013-04-21 01:14:26
Using server: btc.sierracharts.com, port 443 | 2013-04-21 01:14:26
Bitcoin Data - Local market data port: 0 | 2013-04-21 01:14:26
Bitcoin Data: Connected to market data server. Now authorizing. | 2013-04-21 01:14:26
Bitcoin Data: Connected. | 2013-04-21 01:14:26
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BTCUSD.dly | 2013-04-21 01:14:32
HD Request # 1 - Downloading Historical Daily chart data for BTCUSD. Starting date: 1963-04-21. Service: scsrv | 2013-04-21 01:14:33
Starting updates for: BTCUSD | 2013-04-21 01:14:33
HD Request # 1 - Using server: btc.sierracharts.com port 10049 | 2013-04-21 01:14:33
HD Request # 1 - Requesting historical Daily data starting at 1963-04-21. | 2013-04-21 01:14:33
HD Request # 1 - Decompressing data. | 2013-04-21 01:14:34
HD Request # 1 - Server does not have data for the symbol BTCUSD | 2013-04-21 01:14:34
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BTCUSD.dly | 2013-04-21 01:14:34
HD Request # 1 - Received 0 records and wrote 0 records for BTCUSD | 2013-04-21 01:14:34
HD Request # 1 - Daily download COMPLETE for BTCUSD | 2013-04-21 01:14:34
HD Request # 3 - Downloading Intraday chart data for BTCUSD to the file BTCUSD.scid. Service: scsrv | 2013-04-21 01:14:36
HD Request # 3 - Starting date and time: 2013-04-21 01:04:18 | 2013-04-21 01:14:36
HD Request # 3 - Using server: btc.sierracharts.com port 10049 | 2013-04-21 01:14:36
HD Request # 3 - Requesting up to 365 days of Intraday data. | 2013-04-21 01:14:37
HD Request # 3 - Decompressing data. | 2013-04-21 01:14:37
HD Request # 3 - Receiving Intraday data for BTCUSD starting at 2013-04-21 01:04:18 | 2013-04-21 01:14:37
HD Request # 3 - Timestamp of first Intraday data file record written: 2013-04-21 01:04:18 | 2013-04-21 01:14:37
HD Request # 3 - Received 41 records from 2013-04-21 01:04:18 to 2013-04-21 01:13:44 (9.4 minutes) and wrote 41 records for BTCUSD | 2013-04-21 01:14:37
HD Request # 3 - Intraday download COMPLETE for BTCUSD | 2013-04-21 01:14:37
Real-time intraday chart data file updates started for BTCUSD | 2013-04-21 01:14:37

Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BTCUSD.dly | 2013-04-21 01:14:41
HD Request # 5 - Downloading Intraday chart data for BTCUSD to the file BTCUSD.scid. Service: scsrv | 2013-04-21 01:14:47
HD Request # 5 - Starting date and time: 2013-04-19 23:58:49 | 2013-04-21 01:14:47
HD Request # 5 - Using server: btc.sierracharts.com port 10049 | 2013-04-21 01:14:47
HD Request # 5 - Requesting up to 365 days of Intraday data. | 2013-04-21 01:14:47
HD Request # 5 - Decompressing data. | 2013-04-21 01:14:48
HD Request # 5 - Receiving Intraday data for BTCUSD starting at 2013-04-19 23:58:49 | 2013-04-21 01:14:48
HD Request # 5 - Timestamp of first Intraday data file record written: 2013-04-19 23:58:49 | 2013-04-21 01:14:48
HD Request # 5 - Received 530 records from 2013-04-19 23:58:49 to 2013-04-21 01:13:48 (25.2 hours) and wrote 530 records for BTCUSD | 2013-04-21 01:14:48
HD Request # 5 - Intraday download COMPLETE for BTCUSD | 2013-04-21 01:14:48
Real-time intraday chart data file updates started for BTCUSD | 2013-04-21 01:14:48

HD Request # 7 - Downloading Intraday chart data for BTCUSD to the file BTCUSD.scid. Service: scsrv | 2013-04-21 01:14:56
HD Request # 7 - Starting date and time: 2013-04-19 23:49:42 | 2013-04-21 01:14:56
HD Request # 7 - Using server: btc.sierracharts.com port 10049 | 2013-04-21 01:14:56
HD Request # 7 - Requesting up to 365 days of Intraday data. | 2013-04-21 01:14:56
HD Request # 7 - Decompressing data. | 2013-04-21 01:14:57
HD Request # 7 - Receiving Intraday data for BTCUSD starting at 2013-04-19 23:49:42 | 2013-04-21 01:14:57
HD Request # 7 - Timestamp of first Intraday data file record written: 2013-04-19 23:49:42 | 2013-04-21 01:14:57
HD Request # 7 - Received 569 records from 2013-04-19 23:49:42 to 2013-04-21 01:14:39 (25.4 hours) and wrote 569 records for BTCUSD | 2013-04-21 01:14:57
HD Request # 7 - Intraday download COMPLETE for BTCUSD | 2013-04-21 01:14:57
Real-time intraday chart data file updates started for BTCUSD | 2013-04-21 01:14:57


Date Time Of Last Edit: 2013-04-21 01:16:05
[2013-04-21 01:29:38]
johnson2626 - Posts: 14
I have the same problem, I re-downloaded all data and 4-20 is completely missing.

Log + Screenshot

Real-time intraday chart data file updates started for BTCUSD | 2013-04-21 01:23:49

Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BTCUSD.scid | 2013-04-21 01:24:28
HD Request # 137 - Downloading Intraday chart data for BTCUSD to the file BTCUSD.scid. Service: scsrv | 2013-04-21 01:24:29
HD Request # 137 - Using server: btc.sierracharts.com port 10049 | 2013-04-21 01:24:29
HD Request # 137 - Requesting up to 93 days of Intraday data. | 2013-04-21 01:24:29
HD Request # 137 - Decompressing data. | 2013-04-21 01:24:29
HD Request # 137 - Receiving Intraday data for BTCUSD starting at 2013-01-18 01:25:18 | 2013-04-21 01:24:29
HD Request # 137 - Timestamp of first Intraday data file record written: 2013-01-18 01:25:18 | 2013-04-21 01:24:29
HD Request # 137 - Received 1073593 records from 2013-01-18 01:25:18 to 2013-04-21 01:25:34 (93.0 days) and wrote 1073593 records for BTCUSD | 2013-04-21 01:25:22
HD Request # 137 - Intraday download COMPLETE for BTCUSD | 2013-04-21 01:25:22
Real-time intraday chart data file updates started for BTCUSD | 2013-04-21 01:25:22


imagefoo.png / V - Size: 65.36 KB - 105 views
[2013-04-21 01:33:40]
Sierra Chart Engineering - Posts: 23928
We see the problem now and we are looking into it.
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Sierra Chart Support - Engineering Level

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[2013-04-21 04:50:24]
Sierra Chart Engineering - Posts: 23928
We are still working on the missing data issue.
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[2013-04-21 04:53:40]
Sierra Chart Engineering - Posts: 23928
We finally realize the issue!!. Our server is designed to not serve back Saturday Data according to UTC time. This is why it's getting filtered. We are going to patch this now.

This is why the problem was rather puzzling.

As we were looking at it, we did notice another small performance detail and also an issue involving millisecond timestamps that needed attention.
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[2013-04-21 05:14:14]
Sierra Chart Engineering - Posts: 23928
The missing Saturday data problem is now resolved. Please follow the instructions here to download the missing data:
http://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RefreshWithData
Cheers
Sierra Chart Support - Engineering Level

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[2013-04-21 20:56:57]
User29467 - Posts: 7
Is it possible to divide somehow volume by 10000? I understand you want to provide as much information as possible but I do not think many people are interested in such detailed volume information on MtGox. Maybe in 5-10 years time such information will be more valuable. However currently it is rather confusing seeing all those zeros in volume study.

My suggestion would be to either revert your change and provide volume information in whole bitcoins or provide instructions how customers can make such an adjustment by themselves.
[2013-04-21 21:01:17]
johnson2626 - Posts: 14
Yes, Chart Options (F5) -> Advanced Settings 2 -> "Volume/Open Int. Modifier" -> Set to 0.0001

This rounds volumes to a minimum of 1.
[2013-04-21 21:15:27]
User29467 - Posts: 7
Thank you very much johnson2626! This looks much better now
[2013-04-21 22:10:20]
Sierra Chart Engineering - Posts: 23928
In the latest version we have also added a Volume-Bitcoin study that you may want to use. The volumes are converted back to a floating-point value.
Cheers
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[2013-04-21 22:13:09]
johnson2626 - Posts: 14
Oh very nice, i missed that, thanks :-)

BTW: Currently the price is "stuck" at 125.34 in the scale. But possibly that's because mtgox socketio is down atm?
Date Time Of Last Edit: 2013-04-21 22:16:29
[2013-04-21 22:34:19]
Sierra Chart Engineering - Posts: 23928
The streaming data feed from MTGox is not working at the moment. Their server is just not streaming any data. They really have serious reliability and efficiency problems. From what we can see, there whole architecture was not designed for efficiency. Obviously they will know best, but what we see is that one of their main problems is not so much that they have overwhelmed systems, more that they do not have efficient data delivery.


We are able to access historical data though. what you are going to be noticing is about every minute, the chart will update and fill in with historical data.
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Date Time Of Last Edit: 2013-04-21 22:34:52
[2013-04-21 22:38:51]
Sierra Chart Engineering - Posts: 23928
We have contacted MTGox about the data feed problem. We do plan to bring other data feeds online from other exchanges. But this is not something which is going to happen in a matter of days. It would take longer than that and nothing definite right now.
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Date Time Of Last Edit: 2013-04-21 22:39:09
[2013-04-21 22:39:40]
johnson2626 - Posts: 14
Yes, i noticed. thanks for clarifying this. Just wanted to make sure it's a mtgox issue. Let's hope they will eventually address and fix these issues.

PS: And all efforts are much appreciated :)
Date Time Of Last Edit: 2013-04-21 22:40:31
[2013-04-22 22:02:07]
Sierra Chart Engineering - Posts: 23928
We are going to be adding support for the Bitstamp data feed, hopefully by the end of this week.
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[2013-04-23 15:15:01]
yoytu - Posts: 59
how the volume issue will affect studies like up tick volume and down tick volume
[2013-04-23 22:11:21]
Sierra Chart Engineering - Posts: 23928
Uptick volume and downtick volume will still be accurate.

We are getting close to implementing a good solution for the display of Volume numbers. Where 1 Bitcoin will be displayed as 1.0000.

And we also going to be releasing support for Bitstamp. We expect all of this to be out next week.
Cheers
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[2013-04-24 22:29:44]
User31244 - Posts: 8
are you going to add full market depth data? i'm trying the bid/ask depth bars study, but its pretty useless with the depth data that you offer (only the first 10).
[2013-04-24 23:30:22]
Sierra Chart Engineering - Posts: 23928
The Sierra Chart server is now sending through 20 levels of depth.
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[2013-04-24 23:50:38]
User31244 - Posts: 8
for the kind of calculations i want to do i need it all, or at least a few hundred levels. is that possible? thanks!
[2013-04-25 00:20:49]
Sierra Chart Engineering - Posts: 23928
No chance.
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[2013-04-25 20:02:49]
User31244 - Posts: 8
could you make a study that calculates the bid/ask depth ratio using the full depth? the ratio is just not very useful the way you calculate it in the bid/ask depth bar study (using only 20 levels).

it's also nice to have the bid/ask ratio in USD/BTC so it can be directly compared with the actual price.

here's an idea of what i want the end result to be, a bid/ask ratio vs. price chart in realtime: http://blockchained.com/depth_mtgox_15d.png
[2013-04-25 20:07:46]
Sierra Chart Engineering - Posts: 23928
No. Sierra Chart does not handle depth data beyond 20 levels.
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[2013-04-26 02:25:59]
User12940 - Posts: 1
What technical limitation prevents depth data beyond 20 levels? When the exchange rate can go +/- more than 10% in a matter of minutes (which is standard in the world of BTC exchange, something which you purport to support...), what prevents the display of a full, or at least more expanded, DOM.

I noted that charting DOM was left out of the intended bitcoin package and had no issue whatsoever upgrading from a $10/month subscription to a $27/month subscription. I saw bandwidth concerns mentioned, why not factor in an additional $5 or $10 per month to cover bandwidth?

I think that this is a nice experiment for everyone involved, but pricing & approach need to be reevaluated given the very different characteristics of BTC exchange vs traditional markets.

(Oh, and I am saying that the $17 difference monthly is something I'd have no problem covering for quality data service... but I suppose that might be part of the reason that there are such a variety of data providers in traditional markets. You should take advantage of the fact that all of the data related to BTC is available for free. If it increases data costs, users will cover it. For traditional services I understand the established perspective, but we're not talking about a traditional market.)
Date Time Of Last Edit: 2013-04-26 02:38:04
[2013-04-26 02:52:02]
Sierra Chart Engineering - Posts: 23928
I noted that charting DOM was left out of the intended bitcoin package

It is included.

We have not considered adding support for more than 20 levels. It has to be carefully considered. We do not want to be reckless with this. It is not a simple thing.
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[2013-04-26 06:58:24]
Sierra Chart Engineering - Posts: 23928
Version 968 has been released. To update select Help >> Download Prerelease.

1. It supports the Bitstamp data feed.

2. It supports correct Volume display for Bitcoin trading.

For details, please refer to:
http://www.sierrachart.com/index.php?l=doc/Whats_New.php

Be sure to read the notes for 968 because it explains how to get the proper volume display for existing charts.
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Date Time Of Last Edit: 2013-04-26 06:58:53
[2013-04-26 07:06:23]
Sierra Chart Engineering - Posts: 23928
We have done a full Reloaded historical data for all of the Bitcoin crosses from MTGox. There is now accurate Bid Volume and Ask Volume. There is now 2 years of historical data.

We recommend reloading the data in your charts by selecting Edit >>Delete Data and Download.

We also are using an improved data feed from MTGox. This just uses a plain-vanilla Websocket. No Socket I/O. At this point everything is good and stable.

We do appreciate to work effort from MTGox to get the data feed improved.
Cheers
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[2013-04-26 15:18:17]
johnson2626 - Posts: 14
I have downloaded the pre-release, re-downloaded all data and set the Volume Value Format to 0.0001. However,there is no decimal point displayed in any volume study. (See attached screenshot)

I can change Volume/Open Int. Modifier to 0.0001 but this will again just round to the minimum of 1 BTC.

http://www.sierrachart.com/image.php?l=1366989364159.png

[2013-04-26 16:32:46]
Sierra Chart Engineering - Posts: 23928
We have not yet have the time to work on the Numbers Bars study support the new Volume Value Format.

For the Volume study, use the new Volume-Bitcoin study.
Cheers
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[2013-04-26 16:39:18]
johnson2626 - Posts: 14
Ah, I see. I hope the other volume studies will be available for BTC as well in the future.

Thanks.
[2013-04-27 09:59:46]
Sierra Chart Engineering - Posts: 23928
To access the maximum amount of historical Intraday data for Bitcoin charts, refer to the instructions in help topic 42.1 here:
http://www.sierrachart.com/index.php?l=doc/helpdetails42.html

There is 2 years of data available.
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Date Time Of Last Edit: 2013-04-27 10:00:10
[2013-04-27 10:33:42]
User29467 - Posts: 7
Intraday charts are working fine. Thank you.

What is ETA on availability of historical data? I would like to be able to use daily charts. Is there any way of using intraday data to display daily charts?
Date Time Of Last Edit: 2013-04-27 10:34:03
[2013-04-27 22:23:36]
Sierra Chart Engineering - Posts: 23928
If you are referring to Historical Daily data, that will be this week.

For now you can use an Intraday chart by just simply setting Days-Minutes-Seconds in Chart >> Chart Settings to 1-0-0.
Cheers
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Date Time Of Last Edit: 2013-04-27 22:24:03
[2013-04-29 23:09:51]
Sierra Chart Engineering - Posts: 23928
Official Bitcoin page:
http://www.sierrachart.com/index.php?l=doc/Bitcoin.php
Cheers
Sierra Chart Support - Engineering Level

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[2013-04-30 00:36:28]
igorsyl - Posts: 5
Why not server-managed orders? It would be awful to lose orders if I have to disconnect.

Server Managed OCO (Order Cancels Order): No.
[2013-04-30 00:44:28]
Sierra Chart Engineering - Posts: 23928
Limit orders will be on the remote server. This refers to OCO orders.
Cheers
Sierra Chart Support - Engineering Level

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[2013-04-30 00:46:25]
igorsyl - Posts: 5
Will simulated stop orders also be on the server?

Also, any way to have support board email notifications include the message text?2
[2013-04-30 02:03:15]
Sierra Chart Engineering - Posts: 23928
No. That would not be possible.

Support board email notifications do not include the message text. We do not want to include the text because messages can be modified.
Cheers
Sierra Chart Support - Engineering Level

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[2013-04-30 04:22:29]
Sinbios - Posts: 1
Also requesting support for full depth. Live market depth charts ( such as http://bitcoincharts.com/markets/mtgoxUSD_depth.html ) would be very useful even for non-bitcoin markets. 20 levels at this moment only covers 150 BTC of bids and 330 BTC of asks, even a small trade could wipe out that kind of volume. Plus people love to spam 0.01 BTC orders which clutter up the orderbook, right now I see 5 or 6 levels on each side being taken up by sub-0.1 BTC orders.

Like the other guy who asked for this I'm curious what the technical limitation is. I collect mtgox orderbook data for my own project, the full orderbook data at any given time is only about 1.5MB uncompressed and 300kB compressed. Given how the bid&ask depth bars study works, I believe you don't keep a full history of orderbook data and only send the current state to be stored on the client, is that correct? That would be perfectly fine for creating a live depth chart and doing some calculations with the data. You won't even have to send the entire orderbook every tick, just have the client fetch the full depth once and then send changes to be merged client side. A day's worth of depth deltas for every single order is about 75MB uncompressed and 15MB compressed, that's 625kB of depth messages per hour which I doubt would cause bandwidth issues.
Date Time Of Last Edit: 2013-04-30 04:22:47
[2013-04-30 19:12:56]
yoytu - Posts: 59
still there is no data from 2010
[2013-05-01 23:35:42]
Sierra Chart Engineering - Posts: 23928
We will increase the amount of historical data.

In regards to additional market depth levels, this will take some time to see how it can be implemented efficiently.
Cheers
Sierra Chart Support - Engineering Level

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[2013-05-02 13:24:21]
User38106 - Posts: 4
any news on when LTC will be implemented, or are you waiting for gox to start trading them?
[2013-05-02 20:33:33]
Sierra Chart Engineering - Posts: 23928
We are not sure about this. We are not seeing any data yet for the LTC foreign exchange pairs from MTGox.
Cheers
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2013-05-02 20:34:02
[2013-05-02 21:44:09]
theskillzdatklls - Posts: 8
It seems like frequently when I'm watching the charts the data flow stalls and nothing updates for 2-15 minutes while my internet is definitely working everywhere else. Is this problem resolvable or something that's happening elsewhere besides just for me?
[2013-05-02 22:03:38]
yoytu - Posts: 59
does TPO Profile Chart work for bitcoin ?
[2013-05-02 23:06:21]
Sierra Chart Engineering - Posts: 23928
It is possible there was a problem with the MTGox source data feed earlier today. We do not see an issue now. Are you still noticing a problem?
Cheers
Sierra Chart Support - Engineering Level

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[2013-05-02 23:06:41]
Sierra Chart Engineering - Posts: 23928
TPO Profile Charts definitely do work with Bitcoin data.
Cheers
Sierra Chart Support - Engineering Level

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[2013-05-03 13:19:58]
yoytu - Posts: 59
the data feed is stuck for quite some time ... :(
[2013-05-03 13:23:38]
Sierra Chart Engineering - Posts: 23928
We have restarted the connection to the MTGox source data feed. It is good now. Thank you for letting us know.
Cheers
Sierra Chart Support - Engineering Level

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[2013-05-03 13:47:06]
Sierra Chart Engineering - Posts: 23928
In regards to Bitcoin historical data. The furthest we could get back for BTCUSD is 2011-6-26.
Cheers
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2013-05-03 13:47:24
[2013-05-03 14:34:43]
Sierra Chart Engineering - Posts: 23928
We are noticing that sometimes we stop receiving trade data from the MTGox data feed. We have contacted MTGox about this.

If you notice the data feed stops, just let us know here.
Cheers
Sierra Chart Support - Engineering Level

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[2013-05-03 16:46:10]
User38106 - Posts: 4
Any thoughts on adding other cryptocoin feeds from btc-e? Would be really great to see. You guys could have a serious monopoly if you had them!
[2013-05-03 21:17:09]
Sierra Chart Engineering - Posts: 23928
Sure thing. We will work on BTC-E. We just had a look at their documentation. Should be no trouble. Just give us about 7 days.
Cheers
Sierra Chart Support - Engineering Level

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[2013-05-03 22:20:15]
User38106 - Posts: 4
great news! you guys really know how to do customer service. +1
[2013-05-04 07:55:20]
theskillzdatklls - Posts: 8
We are noticing that sometimes we stop receiving trade data from the MTGox data feed. We have contacted MTGox about this.

If you notice the data feed stops, just let us know here.


My data feed is frozen right now and has been for the last 15 minutes I'd imagine.
[2013-05-04 08:19:31]
oyvinds - Posts: 28
Feed not working. I see bid ask values changing but chart is stuck at 99.59. Using non.net version under wine. It's been stuck at 99.59 for quote some time now.

tried disconnect reconnect from data feed, restarting it, etc.
Date Time Of Last Edit: 2013-05-04 08:19:53
[2013-05-04 08:31:38]
theskillzdatklls - Posts: 8
yea 99.59 for me too. still stuck. i have a pretty large position that i'm trying to monitor and this is not a good situation for me ;/
[2013-05-04 08:47:20]
Sierra Chart Engineering - Posts: 23928
Restored. There was a problem with the data feed from MTGox. We have communicated this to them.
Cheers
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[2013-05-05 00:08:59]
emjay2d - Posts: 5
Feed has been stuck for afew hours I think, sense ~17:33 EST for me. Not sure if its just me or not..

Thanks for the quick responses "Sierra Chart Support" and excellent support.
[2013-05-05 00:29:46]
luccast - Posts: 6
Yup its frozen for me too, I'm sure they're on it. But the MtGox feed is just terrible
[2013-05-05 01:11:17]
Sierra Chart Engineering - Posts: 23928
We do apologize for this, and we are implementing a permanent solution to this in about an hour. The data feed has been restored.

The root problem is the trade data feed from MTGox is just stopping but we are not losing the socket connection and other data is coming. This is what makes it harder to detect. But we are going to implement a solution.
Cheers
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2013-05-05 01:11:41
[2013-05-05 02:07:47]
Sierra Chart Engineering - Posts: 23928
The problem of the data feed stopping has now been resolved. It is possible there could be an interruption of under 3 minutes, but there will be an automatic reconnect.
Cheers
Sierra Chart Support - Engineering Level

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[2013-05-05 08:45:11]
User29467 - Posts: 7
Requesting availability of all historical/daily data for BTCUSD. Please ask mtgox for those data if you do not have it now.

[2013-05-06 08:45:30]
yoytu - Posts: 59
q: is hard to get all the bitcoin data feed into one connection menu ? so one does not need to switch from mtgox to bitstamp all the time :)
[2013-05-06 09:40:36]
Sierra Chart Engineering - Posts: 23928
We do plan to do this.
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Sierra Chart Support - Engineering Level

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[2013-05-06 09:41:02]
Sierra Chart Engineering - Posts: 23928
For now we recommend installing a 2nd copy of Sierra Chart on your system. One you can use for MTGox another for BitStamp.
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Sierra Chart Support - Engineering Level

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[2013-05-06 14:34:50]
acosti - Posts: 3
Any release date for we being able to trade on MtGox throught SC?

The lack of a stop-loss / trailing stop is extremely disturbing for me. Maybe if you could add just this two features I could get good sleep =)

Thank you very much for all your dedication on bringing a professional trading platform for the bitcoin community!
Date Time Of Last Edit: 2013-05-06 14:38:41
[2013-05-06 18:54:31]
Sierra Chart Engineering - Posts: 23928
We are doing our best with trading. Hopefully not more than 2 weeks away. We will do our best with this.

Stop functionality will take longer. That involves more engineering and testing.
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Sierra Chart Support - Engineering Level

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[2013-05-10 15:35:33]
User36177 - Posts: 5
It's great you implemented this, and I hope you get the trades working soon.

I've got some questions: How can I include the trade percentage fees of MtGox into my simulations/backtests? And I want to change the order quantity for my spreadsheet system for trading based on previous profits/losses but I can't use decimal places, is there a solution for this? The market depth seems to be limited at 20 entries, is this going to change? And lastly, will the MtGox account balance and trading engine lag also be available in studies once you implement the trading part?

Thanks in advance!

[2013-05-11 10:02:14]
User38106 - Posts: 4
any progress with the btc-e feeds?
[2013-05-12 00:54:59]
Sierra Chart Engineering - Posts: 23928
Answers to recent questions:


Trading support is coming.

Sierra Chart supports fixed commissions per round turn. Not percentages. For more information refer to the Trade Activity Log documentation.

Fractional order quantities on the Spreadsheet Trading study will be coming. This is one thing that makes trading support a little difficult for us with Bitcoin.

For the time being market depth will be limited to 20 levels. This is not so simple to expand upon.

We will support MTGox account balance.

we do not know what "trading engine lag" is.

BTC-E Market data feed will be out next week.
Cheers
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Date Time Of Last Edit: 2013-05-12 00:55:41
[2013-05-12 13:58:20]
User36177 - Posts: 5
#110

That's great news. Keep up the good work.

You can retrieve the engine lag from https://data.mtgox.com/api/1/generic/order/lag . Sometimes this grows to couple of minutes, and every order you send (or quotes) are delayed by this amount. So it's nice to know about this value when doing trades.
[2013-05-12 15:46:01]
Sierra Chart Engineering - Posts: 23928
Interesting. Never heard of such a concept when it comes to trading. We would think that immediate execution should always be achieved as much as possible.


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Sierra Chart Support - Engineering Level

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[2013-05-12 21:43:09]
User36177 - Posts: 5
#112

You're right, as you can see from the chart below, this has been a serious problem with MtGox. This one is from about April 9th with the lag peaking at about 1.5 hours, which resulted in a huge crash because people had no idea what the current price was. They've made some improvements after this but a lag of about 10-60 seconds is still quite common during busy periods, so an indicator for this should definitely be included in my opinion.

http://shrani.si/f/2i/pV/2Vi5ALiA/default.png
Date Time Of Last Edit: 2013-05-12 21:45:12
[2013-05-13 09:49:29]
User29467 - Posts: 7
Any progress regarding availability of full historical data? This should not be that hard to obtain.
..

Actually - Here is how you can get those data:
1. go to chart showing complete historical data for mtgox/USD http://bitcoincharts.com/charts/mtgoxUSD#igDailyztgSzm1g50zm2g200zxzv
2. click on 'Load raw data' and you get table containing all data
3. import data from this table into SC

Looks like half an hour job in worst case scenario.


Date Time Of Last Edit: 2013-05-13 09:54:46
[2013-05-15 03:42:28]
Sierra Chart Engineering - Posts: 23928
The very latest revision of 975 supports the BTC-E data feed. It can be selected through Global Settings >> Data/Trade Service Settings >> Service. The name is "Bitcoin Data (BTC-E)".

To update select Help >> Download Prerelease.

For the time being there is a limited amount of historical data. We will be adding more.
Cheers
Sierra Chart Support - Engineering Level

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[2013-05-15 13:07:21]
User36177 - Posts: 5
When will mtgox trading be out?
[2013-05-15 17:00:13]
yoytu - Posts: 59
mtgox and btc-e data feeds use same symbol BTCUSD
[2013-05-16 03:44:34]
Sierra Chart Engineering - Posts: 23928
We should be within 14 days away with MTGox trading. We know it has been a long wait, and thank you for your patience.


For BTC-E, we will add -BTCE to the end of the symbol. This should be out in a couple of days.
Cheers
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[2013-05-17 23:42:27]
Sierra Chart Engineering - Posts: 23928
We have now changed the symbols for the Bitcoin Data (BTCE) service. The new names are:
"BTCUSD-BTCE", "LTCUSD-BTCE", "LTCBTC-BTCE"

Please restart Sierra Chart to get updated Symbol settings. You will find the new symbols listed in File >> Find Symbol.


To change the symbol of existing charts, follow the instructions here:
http://www.sierrachart.com/index.php?l=doc/doc_SwitchingSymbols.html

Unless you change the symbols of the charts, the charts will stop updating as of now. This only applies to the Bitcoin Data (BTCE) service.

Cheers
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2013-05-17 23:45:18
[2013-05-21 23:34:10]
yoytu - Posts: 59
awesome :)


now if you can get all the bitcoin data in one feed so we dont need to rum multiple instances will be awesome
[2013-05-22 00:23:56]
Sierra Chart Engineering - Posts: 23928
We will be combining all of the Bitcoin data sources into one feed. It is not going to be too far away. Right now we have other higher priority development.
Cheers
Sierra Chart Support - Engineering Level

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[2013-05-29 23:37:30]
Sierra Chart Engineering - Posts: 23928
We have increased the amount of historical data for the MTGox Bitcoin data feed back to the middle of 2010.

To access all of this data go to the chart and select Edit>> Delete All Data and Download.
Cheers
Sierra Chart Support - Engineering Level

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[2013-05-31 12:45:32]
yoytu - Posts: 59
i run 3 SC to get all the feeds but when i try to import on a worksheet 3 symbols i only get updates from one (the data folder is linked for all 3 instals)
Date Time Of Last Edit: 2013-05-31 12:48:29
[2013-05-31 17:37:00]
Sierra Chart Engineering - Posts: 23928
We are not clear as to exactly how this is configured? Do you have the Spreadsheet study on Intraday charts?
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Date Time Of Last Edit: 2013-05-31 17:37:34
[2013-06-02 19:09:35]
yoytu - Posts: 59
i have a chart book with all the mtgox bitstamp btc-e charts set to 60 min and then a spreadsheet where i try to add all 3 feeds but i only get updates from the connected feed
Date Time Of Last Edit: 2013-06-02 19:13:32
[2013-06-02 20:44:04]
Sierra Chart Engineering - Posts: 23928
And on this Spreadsheet, how do you "try to add all 3 feeds"? This is still not clear for us. If you are using a Quote Request symbol, it is not going to work.
Cheers
Sierra Chart Support - Engineering Level

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[2013-06-05 08:12:27]
Sierra Chart Engineering - Posts: 23928
So you all know the latest revision of version 983 of Sierra Chart supports trading on MTGox. We are going to be posting documentation for that soon. Hopefully tomorrow.

While working on this, it is quite clear that the type of trading interface that MTGox provides and probably the other Bitcoin exchanges is far from the capabilities really needed for a quality trading front end like Sierra Chart. So there are limitations and potentially there could be some odd problems experienced.

We encourage Bitcoin exchanges to adopt GSP:
http://www.sierrachart.com/index.php?l=doc/doc_GeneralDataTradeServiceProtocol.php

This is a professional quality Market data and Trading protocol based on FIX.

Cheers
Sierra Chart Support - Engineering Level

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[2013-06-10 08:19:27]
User63320 - Posts: 2
Could you provide basic info how to set up trading? What to put in as server? Also when I try and use it, it says my package doesn't support it. I have 3, and then put up evaluate 5, but still says I can't use it. Thank you.
[2013-06-11 06:50:53]
Sierra Chart Engineering - Posts: 23928
We are still working on documentation for MTGox Trading. We will try to have it done later today.

The MTGox trading service is now enabled. Please restart Sierra Chart.

Thank you for your patience with this.
Cheers
Sierra Chart Support - Engineering Level

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[2013-06-11 21:46:17]
Sierra Chart Engineering - Posts: 23928
We apologize, we thought we enabled MTGox trading, but it was not enabled. It is now. If you restart Sierra Chart you will be able to connect and we are also working on documentation. Should be out tonight.

Thank you for your patience.
Cheers
Sierra Chart Support - Engineering Level

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[2013-06-15 05:05:11]
Sierra Chart Engineering - Posts: 23928
We have got delayed with providing the documentation for MTGox trading. We do apologize for this. We hope to have it out tomorrow. There are basic reasons for the delays with Bitcoin trading:

1. Overall we just are very busy with many things and our highest priorities are to be supporting and improving existing functionality.

2. Services like MTGox, have substandard interfaces for trading which makes interfacing to them difficult and not entirely reliable.

3. Bitcoins can trade in fractions. This has created a problem where specifying quantities for trading gets to be very complicated and creates problems with existing trading services that most of our users are using. We have to be very careful not to do something within Sierra Chart where there is a potential risk, even if is very small, where order quantities have the potential for being incorrect just because we want to support bitcoin trading.
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Date Time Of Last Edit: 2013-06-18 02:57:10
[2013-06-18 02:56:16]
Sierra Chart Engineering - Posts: 23928
We have officially released support for MTGox trading. The documentation can be found here:

http://www.sierrachart.com/index.php?l=doc/Bitcoin.php#MTGoxTrading

The documentation provides everything that you need to know. If you still have questions, please let us know.


Cheers
Sierra Chart Support - Engineering Level

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[2013-06-23 08:21:38]
Sierra Chart Engineering - Posts: 23928
We have determined how we can support the efficient transmission of 100 levels or more of Bitcoin market depth data.

This will be part of a real-time server update we are going to be working on in the coming couple of months. We wish it would be sooner, but it's not something we can get done real soon. It is part of a larger update being worked on.
Cheers
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[2013-06-23 19:00:38]
yoytu - Posts: 59
the weekly market profile is wrong it should start a new market profile tomorrow not today
Date Time Of Last Edit: 2013-06-23 19:00:52
[2013-06-23 20:28:55]
Sierra Chart Engineering - Posts: 23928
A week is considered to start on a Sunday.
Cheers
Sierra Chart Support - Engineering Level

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[2013-06-25 22:13:32]
yoytu - Posts: 59
A week is considered to start on a Sunday.


is there any way to make it start on normal way on monday ?
[2013-06-25 22:26:14]
Sierra Chart Engineering - Posts: 23928
This is not something we can help with. This is only going to complicate things tremendously for us. It's not something we are willing to accommodate.
Cheers
Sierra Chart Support - Engineering Level

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[2013-06-25 22:33:07]
yoytu - Posts: 59
This is not something we can help with. This is only going to complicate things tremendously for us. It's not something we are willing to accommodate.

just a setting to set the week to start on monday


is a not about accommodation is about doing things correctly you should check http://www.iso.org if you still have problems and dont know what's the first day of the week
[2013-06-25 22:41:14]
Sierra Chart Engineering - Posts: 23928
Since when is Monday the first day of the week? Sunday is the first day of the week.
Cheers
Sierra Chart Support - Engineering Level

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[2013-06-28 19:13:01]
yoytu - Posts: 59
Since when is Monday the first day of the week? Sunday is the first day of the week.

(since ppl stop having imaginary friend and reading the bible) Monday is the standard



mtgox feed is dead try and look at socketio
[2013-07-17 01:53:14]
yoytu - Posts: 59
can you look into Chaikin Money Flow on bitcoin data the results is "wrong"
[2013-07-23 00:33:42]
yoytu - Posts: 59
can you look into Chaikin Money Flow on bitcoin data the results is "wrong"


/bump
[2013-07-23 00:46:14]
Sierra Chart Engineering - Posts: 23928
The question is outside the scope of our support.
Cheers
Sierra Chart Support - Engineering Level

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[2013-08-15 08:20:53]
User87399 - Posts: 17
After upgraded from 970 to newest version Saturday data has disappeared. This http://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RefreshWithData does not solve a problem.
[2013-08-15 09:32:46]
Sierra Chart Engineering - Posts: 23928
Make sure you have Chart >> Chart Settings >> Load Weekend Data enabled.

We see Saturday data when using the Bitcoin Data (MTGox) service.
Cheers
Sierra Chart Support - Engineering Level

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[2013-08-15 09:35:33]
User87399 - Posts: 17
Yes, I have it enabled and Sunday data are loading, but Saturday are not.
[2013-08-15 09:39:30]
Sierra Chart Engineering - Posts: 23928
This makes no sense. This is an image from version 1011. You can clearly see Saturday data if you look at the time scale at the bottom:
http://www.sierrachart.com/image.php?l=137655951867.png

Also, updating to a new version does not cause data to disappear. That is not even technically possible unless you deleted that data. Did you perform some operation on the chart data to delete it? Like using Edit >> Delete All Data and Download or the Delete and Download Data command when right clicking on the chart.

Cheers
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2013-08-15 09:41:26
[2013-08-15 10:15:43]
User87399 - Posts: 17
http://www.sierrachart.com/image.php?l=1376561357956.png
Double vertical lines is where Saturday data is missing.

I often use Delete All Data and Download because I travel a lot with notebook and experience connection problems which often break data, so I need to reload them once per few days.
[2013-08-15 10:41:02]
Sierra Chart Engineering - Posts: 23928
There is some Saturday data in that chart. We can see it, but it is less than there should be.

We want you to do is to delete the data file by following the instructions here:
http://www.sierrachart.com/index.php?l=doc/doc_IntradayDataEditor.html#DeletingDataFile

And then open a new chart with File >> Find Symbol.

There should be no reason why the Saturday data would be filtered out.
Cheers
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[2013-08-15 11:26:27]
User87399 - Posts: 17
I created new chart according to instruction, alas same problem.
http://www.sierrachart.com/image.php?l=1376565931739.png

[2013-08-15 14:26:36]
User87399 - Posts: 17
I rolled back to 969. Recent missing Saturdays "came back", but still not all data are good. There are missing part of Saturday data between
2012-01-21 http://www.sierrachart.com/image.php?l=1376576681679.png
and 2012-03-23 http://www.sierrachart.com/image.php?l=1376576768798.png

[2013-08-15 18:08:24]
Sierra Chart Engineering - Posts: 23928
Select File >> Data/Trade Service Settings. What is the Service set to?


What is the Time Zone set to?

We see absolutely no reason why Saturday data would be partially missing in newer versions. And we do not see this problem ourselves.

If there is some missing data in the old historical data, that is not something we would have control over. This would probably mean the data was missing from the source we obtained the data from. For 2012 that data would come direct from MTGox.
Cheers
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2013-08-15 23:47:01
[2013-08-15 18:33:16]
User87399 - Posts: 17
Bitcoin Data (MtGox) [data]. Time Brussels +1/+2.

You have .net and non-.net versions of Sierra. I'm using non-.net - maybe problem is with that version only...

I also ran some test on another, stationary computer with different windows. I didn't use Sierra for a month or two on it and don't have to make data reloads as it has always good internet connection. I checked - all data was complete. Than I made reload of data and Saturday data disappeared in exactly same time window (2012-01-21 - 2012-03-23). Here is 969 too.
Date Time Of Last Edit: 2013-08-15 18:47:50
imagebtc.PNG / V - Size: 46.12 KB - 66 views
[2013-08-15 23:46:41]
Sierra Chart Engineering - Posts: 23928
Our testing is done on the non-.NET version. We cannot see why you would be having this problem. It makes no sense.

We have made a change on our server. Not certain how it would help because we cannot see why there would be a problem to begin with. However, could you install the latest version again. We recommend installing it into a new folder on your system and see if you get the Saturday data.

It is possible, that going back to years prior to 2013 that you might see some missing data. Our main concern is that you have the Saturday data for recent months.
Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-08-15 23:48:31
[2013-11-04 07:48:35]
User87399 - Posts: 17
Saturday data disappeared again after "Delete and download data". Exported to text file data doesn't contain any Saturday data too. On 2 different computers, hardware, OS.
[2013-11-04 08:11:51]
Sierra Chart Engineering - Posts: 23928
We do not see this problem and we just downloaded fresh data from our server using the BitCoin Data (MTGox) service:
http://www.sierrachart.com/image.php?l=1383552464687.png


Make sure you have Chart >> Chart Settings >> Load Weekend Data enabled.

For missing data issues, refer to help topic 7 here:

Http://www.sierrachart.com/index.php?l=doc/helpdetails7.html

We cannot offer further help with this because we flat-out see absolutely no reason whatsoever how you can have such a problem like this. And we have never had anyone else ever report a problem like this. It is simply an impossibility and we do not know why you have would have such an issue.
Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-11-04 09:25:18]
User87399 - Posts: 17
From which server do you download data?
My goes from ds5.sierracharts.com, I guess (below is full log).
Moreover for over a month I had warnings about incorrect timestamps in data, but all looked good.
Now this warnings disappeared together with Saturday data.
I can only guess, but from my side it looks like data server source corruption.
I'm sorry for being annoying.
Cheers
Andrew

Software version: 1023 | 2013-11-04 10:15:42
Usage end date: 2014-01-05 | 2013-11-04 10:15:42
Active service: Bitcoin Data (MtGox) | 2013-11-04 10:15:42
Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2013-11-04 10:15:42
2013-11-04 10:15:42 Local computer clock time | 2013-11-04 10:15:42
2013-11-04 09:15:42 GMT time | 2013-11-04 10:15:42
2013-11-04 10:15:42 Time zone adjusted time | 2013-11-04 10:15:42
Time difference to server time: 0 seconds. | 2013-11-04 10:15:42
Program path: C:\SierraChart\ | 2013-11-04 10:15:42
Data Files path: C:\SierraChart\Data\ | 2013-11-04 10:15:42
OS Version Number: 6.1 | 2013-11-04 10:15:42


Bitcoin Data (MtGox): Connecting to the market data server. btc.sierracharts.com:443 | 2013-11-04 10:15:47
Bitcoin Data (MtGox) - Local market data port: 0 | 2013-11-04 10:15:47
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-11-04 10:15:47
The network socket is connected. | 2013-11-04 10:15:47
Bitcoin Data (MtGox): Connected to market data server. Now authorizing. | 2013-11-04 10:15:47
Bitcoin Data (MtGox): Connected to market data server. | 2013-11-04 10:15:47
Starting updates for: BTCUSD | 2013-11-04 10:15:53
HD Request # 2 - Downloading Intraday chart data for BTCUSD to the file BTCUSD.scid. Service: mtg | 2013-11-04 10:15:53
HD Request # 2 - Starting date and time in file: 2013-11-04 10:13:13.0 | 2013-11-04 10:15:53
HD Request # 2 - Using server: btc.sierracharts.com port 10049 | 2013-11-04 10:15:53
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-11-04 10:15:53
The network socket is connected. | 2013-11-04 10:15:53
HD Request # 2 - Requesting up to 730 days of Intraday data. | 2013-11-04 10:15:53
HD Request # 2 - Decompressing data. | 2013-11-04 10:15:54
Socket closed. No error. | 2013-11-04 10:15:54
HD Request # 2 - Received 0 records and wrote 0 records for BTCUSD | 2013-11-04 10:15:54
HD Request # 2 - Intraday download COMPLETE for BTCUSD | 2013-11-04 10:15:54
Real-time intraday chart data file updates started for BTCUSD | 2013-11-04 10:15:54

Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BTCUSD.scid | 2013-11-04 10:16:10
HD Request # 4 - Downloading Intraday chart data for BTCUSD to the file BTCUSD.scid. Service: mtg | 2013-11-04 10:16:11
HD Request # 4 - Using server: btc.sierracharts.com port 10049 | 2013-11-04 10:16:11
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-11-04 10:16:11
The network socket is connected. | 2013-11-04 10:16:11
HD Request # 4 - Requesting up to 730 days of Intraday data. | 2013-11-04 10:16:11
HD Request # 4 - Decompressing data. | 2013-11-04 10:16:11
HD Request # 4 - Receiving Intraday data for BTCUSD starting at 2011-11-05 10:38:33 | 2013-11-04 10:16:11
HD Request # 4 - Timestamp of first Intraday data file record written: 2011-11-05 10:38:33 | 2013-11-04 10:16:11
Socket closed. No error. | 2013-11-04 10:17:07
HD Request # 4 - Received 2398615 records from 2011-11-05 10:38:33 to 2013-11-04 10:13:10 (730.0 days) and wrote 2398591 records for BTCUSD | 2013-11-04 10:17:07
HD Request # 4 - Intraday download COMPLETE for BTCUSD | 2013-11-04 10:17:07
Real-time intraday chart data file updates started for BTCUSD | 2013-11-04 10:17:07


[2013-11-04 20:45:04]
Sierra Chart Engineering - Posts: 23928
Same server: ds5.sierracharts.com

In Sierra Chart version 1041, we are going to switch to a different historical data protocol. This should not make any difference, but it does run our newer software. You can try this version to see if it makes a difference, we would not think so though. It will be coming out tomorrow.

The out of order timestamps are from MTGox, but those are not significant enough to cause filtering of historical Saturday data.
Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-11-11 13:49:21]
trivto57 - Posts: 3
I think the volume for bitstamp is way off.

compare the daily chart volume bars in the attached pictures.


imagesierra chart daily.PNG / V - Size: 34.53 KB - 132 views
imagebitcoin daily.PNG / V - Size: 20.3 KB - 82 views
Attachment Deleted.
[2013-11-18 12:13:03]
User35475 - Posts: 7
Good quality graphs of alternative cryptocurrencies other than Bitcoin and Litecoin ?

There are 3 other alternative cryptocurrencies that share with BTC the quality of going to be fixed in their quantity in circulation: Litecoin ( LTC ), Worldcoin ( WDC ) and Namecoin ( NMC ) All of these have both good liquidity and not too whipsawing graphs. ( Such graphs may tell that the traders are more as ignorant crowd panicking each day if the market will crash or skyrocket )

http://worldcoinfoundation.org/
https://en.wikipedia.org/wiki/Litecoin
http://en.wikipedia.org/wiki/Namecoin

--- Additionally, PPCoin (PPC) is worth of considering due it's good liquidity and fixed low, (maximum 1% ) but fluctuating inflation rate. https://en.wikipedia.org/wiki/PPCoin

The best existing ( free) or best any existing charts of these currencies are on the following site http://www.cryptocoincharts.info/v2/pair/ltc/btc/btc-e/1-year

- After recent skyrocketing, BTC is most likely to face yet another parabolic price exhaustion, ( at 700 USD ? ) The best trading strategy for these BTC price exhaustions may be buying alternately to BTC other fixed quantity or near fixed quantity cryptocurrencies.

- Bitcoin has some build in potential technical weaknesses
http://www.wired.co.uk/news/archive/2013-05/7/alternative-cryptocurrencies-guide/viewall

***
--- Of these reasons, it would be excellent if Sierra Chart oould have graphs of these cryptocurrencies alonside the already exixting BTC and LTC CURRENCY PAIRS graphs.

[2013-11-21 17:46:09]
nomenomen - Posts: 7
Before you recommended to delete all historical data and download them (Edit -> Delete all data and download) I had historical intraday data from previous years (mtgox market). Now it starts from August 2013. Is it possible to have older intraday history?
Date Time Of Last Edit: 2013-11-22 01:16:09
[2013-11-22 02:13:38]
Sierra Chart Engineering - Posts: 23928
Yes, refer to help topic 42.1 here:
http://www.sierrachart.com/index.php?l=doc/helpdetails42.html#h42.1
Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-11-22 10:52:29]
nomenomen - Posts: 7
When one place BUY order not from Sierra (eg from MtGox interface) it is always presented as SELL order in Sierra. It may cause serious money loss when one want to modify the parameters of an order in Sierra and did not notice that it is treated as SELL order (I had this accident yesterday).
Date Time Of Last Edit: 2013-11-22 11:40:37
[2013-11-22 21:02:04]
Sierra Chart Engineering - Posts: 23928
We will have a look into this, but this is just yet another example of the substandard trading interface provided by MTGox.
Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-11-22 21:02:21
[2013-11-22 21:27:19]
Sierra Chart Engineering - Posts: 23928
The MtGox order processing is correct (according to the documentation on the web - which could be out of date). We are going to add some code that raises a message if an unexpected value comes back.
Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-11-25 08:19:48]
oyvinds - Posts: 28
Please fix your slow and now basically always-outdated Bitcoin feeds.

My charts used to update in/near realtime. Then we were all forced to upgrade to 1050 because you at Sierrachart changed something. You clearly changed things to the worse.

I see this new version has something called Bitcoin Data (all services) and this is listed as "Not available in package". Bitcoin feeds is why I subscribed to SierraChart in the first place, but I guess you want more money or something. I do not know how the quality of this feed is.

Here is the current situation with the other feeds: Trade data is now 25-30 seconds delayed for Bitstamp and BTCChina. I don't know how delayed quotes for that clowncar MtGox is but I guess the situation is about the same.

Try this yourselves: Go to Bitcoinity, which is free, and look at the trades. Compare it with SierraChart. You'll quickly see that trades appear at Bitcoinity 25-30 seconds before they appear in SierraChart. Again, Bitcoinity is free, SierraChart is not, yet both Bitcoinity and Bitcoinwisdom now provide data noticably faster than SierraChart.

Sierra did update in a timely fashion before, trades used to appear in Sierra at the same time and sometimes sligly before Bitcoinity and Bitcoinwisdom. Now they both update half a minute before SierraChart does.

My Sierra current subscription ends 2014-02-10. I will not be renewing if SierraChart is still showing old quotes when it's time to renew.
[2013-11-25 08:37:36]
Sierra Chart Engineering - Posts: 23928
Your comments really need to be directed toward these Bitcoin exchanges.

Do you think we are not capable of delivering data fast?

Do you know that we deliver data from the Chicago Mercantile Exchange, from a source data feed that has a rate up to about 15 Mb a second and we deliver it with latency below 1 ms. And we are able to process tens of thousands of trades in a single second? Are you even aware of the tremendous CPU power and disk speed that we have on our servers.

You talking about bitcoins here. And Mickey Mouse HTTP polling interfaces these Bitcoin exchanges provide.

Nothing changed in our newer versions. The only recent change is that we slowed down the polling rate on BTC China from 5 seconds to 10 seconds, just to ensure we do not overload their server. We can increase it, but it may not necessarily help because basically they send back a full days of trades every time we make a request. Do they have a streaming interface? We can check with them.

Does Bitstamp have a streaming interface? We have heard that but it is undocumented and they do not answer our emails.

Actually you are being critical of these exchanges. Not us. We are more than capable of delivering data with incredibly low latency.

Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-11-25 08:43:18
[2013-11-25 08:41:33]
Sierra Chart Engineering - Posts: 23928
I see this new version has something called Bitcoin Data (all services) and this is listed as "Not available in package".
It should definitely be enabled for you. We have just verified this now.

Make sure you are on version 1051 or higher . Restart Sierra Chart and enable the Force Login checkbox on the Login window when you login.


Update: We have contacted BTC China to see if they have a streaming market data feed.
Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-11-25 09:53:55
[2013-11-25 09:21:16]
oyvinds - Posts: 28
Thank you, I updated to latest non-CLR version and got 1052 and volla I got Bitcoin Data (all services) available. I switched to this and tried it out.. and found that it updates as slow as the other feed.

Test your own software side by side with http://bitcoinity.org/markets/bitstamp/USD yourself, you'll clearly see that there is about half a minute delay between trades happening and trades showing in SierraChart. Sure, SierraChart is a great and powerfull charting tool - but it's kind of pointless now that it no longer provides realtime feeds.
[2013-11-25 09:29:41]
Sierra Chart Engineering - Posts: 23928
We just had a quick look at this, it is very clear that the problem is on the Bitstamp side. When our server asks for the list of trades, Bitstamp is not giving us the latest trades at that moment in time. That is where the lag is. Our server makes a request every 5 seconds to their server.

The site you have linked to must be using their streaming data feed. We do not have the documentation for that.

If you have a look at what you get here, you can see that it is not always up to date:
https://www.bitstamp.net/api/transactions/?time=hour
Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-11-25 09:35:44
[2013-11-25 09:40:23]
oyvinds - Posts: 28
> We have contacted BTC China to see if they have a streaming market data feed?

They clearly have one (or something) since other sites and services update way faster than Sierra.

> The site you have linked to must be using their streaming data feed. We do not have the documentation for that.

It sounds like it's just a matter of contacting BTC China and Bitstamp? :)

So here's hoping Sierra will update faster in the future..

I did some quick searching just now and that gave me an understanding as to why SierraChart updates so slowly. Bitstamp apparently changed to pusher but forgot to document it or tell anyone about it..

https://bitcointalk.org/index.php?topic=38711.msg3382580#msg3382580
[2013-11-27 01:04:50]
trivto57 - Posts: 3
Can I get a response to my post (post #159)? Volume is still off on bitstamp. It's quite a glaring difference if you compare sierra charts to bitcoincharts, on any timeframe.
[2013-11-27 01:23:34]
Sierra Chart Engineering - Posts: 23928
Answers to recent questions:

BTC China says they do not have a streaming data feed. We do not see how we can make it significantly faster.


We can see that Bitstamp does use pusher.com. It would take some reverse engineering to determine exactly how to work with that. We will look at that later on.

Most likely the reason for the lower volume compared to other charts is that volumes are held in Sierra Chart as integers. So we take the floating-point volume and multiply it 10,000. 10,000 was chosen when Bitcoin was around 100 USD. After this the digits remaining to the right of the decimal point have to be dropped because it is assigned into an integer.

A quick look of the images you provided, does not indicate a significant volume difference. Provide specific values for a particular day. Keep in mind there may be some days earlier in the month of November 2013, approximately, which are less because Bitstamp had problems with their data feed and made changes which caused some loss of data.
Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-11-27 01:26:30
[2013-11-28 08:21:11]
oyvinds - Posts: 28
Hi,
Bitstamp updates fine again, thanks (if you did something, perhaps Bitstamp just got their act together for now).

Have you guys considered adding OKCoin to Sierra? It's the second biggest exchange in China by volume and it's got both LTC and BTC.

http://bitcoinwisdom.com/markets/okcoin/btccny

BTW, do take a look around at bitcoinwisdom and bitcoinity (and rtbtc). SierraChart is excellent but it's extremely limited, lacking and behind the times when it comes to modern currencies. Take a look which markets the free alternatives offer. And take a glane at http://btckan.com/price to get an idea of which BTC market actually matter today (hint: many still think that clowncar MtGox where you can't evne withdraw fiat is relevant today, it's not).

I realize this would cost you time / money. I'm sure I'm not the only one who wouldn't mind paying a slightly higher fee for BTC feeds - if Sierra actually offered what BTC traders need these days (the basic btc-feeds-only subscription is pocket change, I wouldn't be upset if it cost a cup of coffee instead of half a cup per month)
[2013-11-28 10:04:42]
Sierra Chart Engineering - Posts: 23928
We have changed nothing with BitStamp.

Limited, lacking and behind the times in regards to what specifically?

We would assume the following:
-Need to support trading on more bitcoin exchanges
-Need to support more bitcoin data feeds
-Need to support streaming data feed from the exchanges, if available.

We will bring online OKCoin in the next few days.
Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-11-28 10:08:18
[2013-11-28 10:27:25]
oyvinds - Posts: 28
:-) Perhaps I sounded a bit harsh. Don't get me wrong, Sierra is the king of charting software and I do love it. It's just that the BTC world changes very fast and a few months go by and suddenly the whole game as changed. Like, I wasn't looking for a second and bam the BTC and LTC volume exploded in China (they've got five exchanges that are bigger than the biggest western market now).

You're right in your assumptions. :)

Also very nice to see that do add stuff like OKCoin within a week from me asking, I know of NO software provider who goes to your length in satisfying customers (even people like me) this fast. :)

Keep up the good work. I really appreciate it even if I perhaps (now that I read my above post) sound a bit.. rude? sometimes.

Bitfinex and ChBTC and HuoBi support would be cool too, but I don't know how many of your customers would actually look at them. "Limited, lacking and behind the times", I guess another way to say it is that the free BTC charting sites add (and remove as they die) strange exchanges very frequently and therefore offer a lot more market data. But, of course, if we compare charting tools and the power Sierra has then bitcoinwisdom is basically a joke compared to it.
[2013-11-28 23:15:55]
TastyRisk - Posts: 119
Can anyone outside PRC even trade on these Chinese exchanges ?
[2013-12-13 17:27:19]
User31244 - Posts: 8
Please add more currency pairs to BTC-e. Specifically, PPC would be awesome. It is 3rd behind BTC and LTC in market cap, and has defining features that make it a cryptocurrency worth investing in. It is not just a copycat with minor tweaks like 99% of the altcoins.
[2013-12-13 18:14:52]
Sierra Chart Engineering - Posts: 23928
This is already available. You will find it under the service named Bitcoin Data (All Services). We will also add it to the Bitcoin Data (BTCE) service.
Cheers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2014-01-10 21:34:37]
joesmoe - Posts: 1
How come no LTC/USD?

I see all the other relevant pairs from BTC-e but no LTC/USD...?

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