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Direct MessagesDate/Time: Tue, 16 Apr 2024 20:36:13 +0000
Telephone Support
View Count: 1384
| [2020-05-25 20:03:23] |
| User22591 - Posts: 133 |
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Thank for responding to my request. What I am Interesting in is for someone to help me setup my Trading Platforms for trading Equity Options and answer some questions about the platforms functionality. I am aware of your/minute cost, Yours Winston Date Time Of Last Edit: 2020-05-26 05:54:57
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| [2020-05-26 05:54:31] |
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We do not see how we can help you with Interactive Brokers equity options trading. That is something that we want to avoid and that is why we say we are not providing technical support for Interactive Brokers further. But we can certainly help you with the Sierra Chart built-in functionality. We will give you a call. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-26 13:32:54] |
| John - SC Support - Posts: 30904 |
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Let us know when would be a good time for us to call. Please include the Time Zone as well. Also, ensure that your phone number is correct on the following page, as that is the number we will call: For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-26 14:30:38] |
| User22591 - Posts: 133 |
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Thanks for your response. What I want to do here is to get away from Interactive Broker. I having to many problems with them I intend to find another avenue. I will be looking forward to your call. Winston Peak [number removed for privacy] Date Time Of Last Edit: 2020-05-26 14:55:32
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| [2020-05-26 14:56:31] |
| John - SC Support - Posts: 30904 |
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We will give you a call this afternoon at 3:00pm Central US time. Let us know if that will work for you.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-26 20:20:25] |
| John - SC Support - Posts: 30904 |
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We tried calling at 3:00pm and 3:20pm Central US Time, but only got a voicemail. Let us know a good day and time to call. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-27 02:59:33] |
| User22591 - Posts: 133 |
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Sorry I missed you today. Tomorrow is good in the PM. Send me a mail and let me know what time to expect your call. Winston Peak [Number removed for privacy] Date Time Of Last Edit: 2020-05-27 13:18:07
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| [2020-05-27 13:17:52] |
| John - SC Support - Posts: 30904 |
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We will call you at 1:00pm Central US Time.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-08 03:10:02] |
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Talked to customer and they are only interested in U.S. Equities options. Explained that they would need to stay with Interactive Brokers in that case, as we do not have another trading provider that we support that handles Equities. He still wants more information on trading options, but we are not able to help them with Interactive Brokers options. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-08 20:19:08] |
| User22591 - Posts: 133 |
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We waited for your call at 1:00PM central 2:00 PM Eastern but we did not get it. Winston Date Time Of Last Edit: 2020-06-08 20:38:37
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| [2020-06-08 20:37:57] |
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We already called you. The message at post #5 was dated May 27 and you have been called. Sorry, we cannot provide to help you are looking for. Our recommendation is just to use Sierra Chart only for charting with our own data feeds and do not use Sierra Chart with Interactive Brokers under any circumstances. We have terminated all support for Interactive Brokers. They are history and cannot be trusted and they have garbage systems. You are looking for help we will not provide under any circumstances. Interactive Brokers is complete total utter garbage. Understand that! We will have nothing to do with them at all any longer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-08 20:52:28
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| [2020-06-08 21:39:54] |
| User22591 - Posts: 133 |
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I am Somewhat confused. It seems we are saying the same thing but for some reason it seems I am not able to communicate it to you. I am trying to get away from Interactive Brokers The question is -can I use your platform with your data to trade Options? If so how? Winston Date Time Of Last Edit: 2020-06-09 06:38:28
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| [2020-06-09 06:37:48] |
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No you cannot. That is a very specialized area that Sierra Chart has no other source of trading for other than Interactive Brokers. The supported IQ Feed service should have equity options data if you just need the data. But that is a more expensive service to use. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-09 06:38:07
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| [2021-06-12 11:13:01] |
| User848764 - Posts: 1 |
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I need help. Can you call me, please? Can we set up at time to talk. Thanks. Im having issues the intraday trading charts, its blank when i open it and i cant trade live, Ive read the practically all the instruction and followed directions to no avail. I will need to be walk through, through this. I'm at my wits ends. Been at this for about a month with no results. Thank you.
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| [2021-06-14 13:54:49] |
| John - SC Support - Posts: 30904 |
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User848764: Your Sierra Chart account which you have logged into this Support Board with is expired. So we know what Sierra Chart account you are using, go to Help >> Support Board from within the Sierra Chart desktop program and then post in this thread telling us this is done. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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