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Date/Time: Mon, 27 Jun 2022 02:57:22 +0000



Account data not syncing

View Count: 760

[2014-01-22 16:41:10]
User75832 - Posts: 9
The account data is not "syncing" with my broker service.

Specifically:

1. Balance data is not updating.
2. Open P/L and Daily P/L not updating, I get nothing but zeros.

Actions already taken:

1. Contacted my broker and attempted to resolve situation.
2. Reviewed my Data/Trade Service settings & confirmed correct login credentials. (Username, password, Server type)

---(since I am currently using a demo acct., I am set to the sim server.)
--since
[2014-01-22 17:17:17]
Sierra Chart Engineering - Posts: 103470
Is Trade >> Trade Simulation Mode On enabled?

Regarding Open Profit/Loss, do you have an open Position in the market you are looking at this for.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-01-22 22:06:31]
User75832 - Posts: 9
No, I do not currently have an open position, however, the daily P/L data should update as well(which it doesn't)
-Also, my account balance info does not update during or after trades.
-It may be of use to mention that this is presently a simulated account, and trades are simulated trades.
[2014-01-22 23:33:13]
Sierra Chart Engineering - Posts: 103470
Unless we see exactly what you are doing and what you expect with the Daily Profit/Loss and where exactly you are looking at that value, it is hard for us to comment on questions about it. It is documented here:
http://www.sierrachart.com/index.php?l=doc/doc_ChartTrading.html#ViewingOpenDailyClosedPL

Is Trade >> Trade Simulation Mode On enabled? If this is, then the account balance will not change.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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