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Issue downloading data

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[2020-05-22 09:46:59] #1 [Go To First Post]
User708086 - Posts: 5
Hi Team, I have issues downloading FGBL data. I am using Sierra Chart via AMP account and CQG. Here are some of my settings : Chart > Chart Settings - date Range set as from today To today. When I try to modify the date in From and Apply, it comes back to Today automatically. - Days to load : 30 -Session Start Time : 01:00:00 -Session End Time : 23:00:00 - continuous Contract : None Data/Trade Service Settings Max Historical Intradays Days to Download Non-Tick data : 186 Max Historical Intradays Days to Download 1-Tick data : 186 I have tried multiple times to redownload the data following different threads found on your website : Edit/Download Data on the Chart Global Edit/Download Data via Edit menu Updating the server from Symbol settings But it keeps downloading the very few minutes ago. Thanks in advance for any help you can provide.

[2020-05-22 15:38:46] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog ---- Also refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-05-25 07:47:48] #3 [Go To First Post]
User708086 - Posts: 5
Hi, Here are the mesages log : Software version: 2102 64-bit \| 2020-05-25 09:41:59.536 Primary Thread ID: 8748 \| 2020-05-25 09:41:59.536 Enabled for: Advanced Features 2. \| 2020-05-25 09:41:59.536 Enabled for: Sierra Chart Historical Data Service. \| 2020-05-25 09:41:59.536 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-05-25 09:41:59.536 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-05-25 09:41:59.536 Current selected Data/Trading service: CQG WebAPI \| 2020-05-25 09:41:59.536 Custom symbol settings values: enabled \| 2020-05-25 09:41:59.536 Chart Update Interval: 500 \| 2020-05-25 09:41:59.536 Intraday Data Storage Time Unit: 1 \| 2020-05-25 09:41:59.536 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2020-05-25 09:41:59.536 2020-05-25 09:41:59 Local computer time \| 2020-05-25 09:41:59.536 2020-05-25 07:41:59 Local computer time in UTC \| 2020-05-25 09:41:59.536 2020-05-25 09:41:59 Local computer time in SC Time Zone \| 2020-05-25 09:41:59.536 2020-05-23 07:55:04 Server time in UTC \| 2020-05-25 09:41:59.536 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2020-05-25 09:41:59.536 Program path: C:\SierraChart\ \| 2020-05-25 09:41:59.536 Data Files path: C:\SierraChart\Data\ \| 2020-05-25 09:41:59.536 OS Version Number: 10.0 \| 2020-05-25 09:41:59.537 Locale Setting: C \| 2020-05-25 09:41:59.537 Added historical Intraday data request for F.US.DBM20 to the queue. \| 2020-05-25 09:42:03.846 Intraday data recording state for symbol F.US.DBM20 is set to download 'Pending'. \| 2020-05-25 09:42:03.846 Triggering next historical data download in queue. \| 2020-05-25 09:42:03.846 HD Request # 6 \| Downloading Intraday chart data for F.US.DBM20 to the file F.US.DBM20.scid. Service: cqg \| 2020-05-25 09:42:03.846 HD Request # 6 \| Download start date-time: 2020-05-25 09:41:00.000 \| 2020-05-25 09:42:03.847 HD Request # 6 \| Disabling Intraday chart updating for symbol. \| 2020-05-25 09:42:03.847 HD Request # 6 \| Using server: ds3.sierracharts.com port 10150 \| 2020-05-25 09:42:03.847 Socket (2) \| Creating socket. \| 2020-05-25 09:42:03.847 Socket (2) \| Connecting to IP: 65.182.172.42. \| 2020-05-25 09:42:03.848 Socket (2) \| CloseSocket call. \| 2020-05-25 09:42:23.843 Socket (2) \| Closed. \| 2020-05-25 09:42:23.843 HD Request # 6 \| Error downloading historical Intraday data for F.US.DBM20. Timeout error connecting to server. \| 2020-05-25 09:42:23.843 Added historical Intraday data request for F.US.DBM20 to the queue. \| 2020-05-25 09:42:23.843 Triggering next historical data download in queue. \| 2020-05-25 09:42:23.843 Historical data download thread signaled to stop. \| 2020-05-25 09:42:23.843 HD Request # 6 \| Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for F.US.DBM20 \| 2020-05-25 09:42:23.843 HD Request # 6 \| Completion time: 20s \| 2020-05-25 09:42:23.843 HD Request # 7 \| Downloading Intraday chart data for F.US.DBM20 to the file F.US.DBM20.scid. Service: cqg \| 2020-05-25 09:42:23.843 HD Request # 7 \| Download start date-time: 2020-05-25 09:41:00.000 \| 2020-05-25 09:42:23.844 HD Request # 7 \| Disabling Intraday chart updating for symbol. \| 2020-05-25 09:42:23.844 HD Request # 7 \| Using server: ds4.sierracharts.com port 10149 \| 2020-05-25 09:42:23.844 Socket (2) \| Creating socket. \| 2020-05-25 09:42:23.844 Socket (2) \| Connecting to IP: 192.81.56.146. \| 2020-05-25 09:42:23.845 Socket (2) \| CloseSocket call. \| 2020-05-25 09:42:43.838 HD Request # 7 \| Error downloading historical Intraday data for F.US.DBM20. Timeout error connecting to server. \| 2020-05-25 09:42:43.838 Socket (2) \| Closed. \| 2020-05-25 09:42:43.838 Added historical Intraday data request for F.US.DBM20 to the queue. \| 2020-05-25 09:42:43.838 Triggering next historical data download in queue. \| 2020-05-25 09:42:43.838 Historical data download thread signaled to stop. \| 2020-05-25 09:42:43.838 HD Request # 7 \| Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for F.US.DBM20 \| 2020-05-25 09:42:43.839 HD Request # 7 \| Completion time: 20s \| 2020-05-25 09:42:43.839 HD Request # 8 \| Downloading Intraday chart data for F.US.DBM20 to the file F.US.DBM20.scid. Service: cqg \| 2020-05-25 09:42:43.839 HD Request # 8 \| Download start date-time: 2020-05-25 09:41:00.000 \| 2020-05-25 09:42:43.840 HD Request # 8 \| Disabling Intraday chart updating for symbol. \| 2020-05-25 09:42:43.840 HD Request # 8 \| Using server: ds12.sierracharts.com port 10150 \| 2020-05-25 09:42:43.841 Socket (2) \| Creating socket. \| 2020-05-25 09:42:43.841 Socket (2) \| Connecting to IP: 204.15.197.14. \| 2020-05-25 09:42:43.841 Socket (2) \| CloseSocket call. \| 2020-05-25 09:43:03.844 HD Request # 8 \| Error downloading historical Intraday data for F.US.DBM20. Timeout error connecting to server. \| 2020-05-25 09:43:03.844 Socket (2) \| Closed. \| 2020-05-25 09:43:03.845 Historical data download thread signaled to stop. \| 2020-05-25 09:43:03.845 HD Request # 8 \| Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for F.US.DBM20 \| 2020-05-25 09:43:03.845 HD Request # 8 \| Receiving Intraday data for F.US.DBM20 starting at 2020-05-25 09:42:02 \| 2020-05-25 09:43:03.845 HD Request # 8 \| Truncating file to starting date-time of 2020-05-25 09:42:02.000 \| 2020-05-25 09:43:03.846 HD Request # 8 \| Error jumping to date-time during truncate. Error: Date-time is beyond last record in file. \| 2020-05-25 09:43:03.846 Added 46 Time and Sales records to Intraday data file for F.US.DBM20 after download. \| 2020-05-25 09:43:03.847 HD Request # 8 \| Timestamp of first Intraday data file record written: 2020-05-25 09:42:02 \| 2020-05-25 09:43:03.847 HD Request # 8 \| Completion time: 20s \| 2020-05-25 09:43:03.847 HD Request # 8 \| Intraday data download complete for F.US.DBM20. Unique request ID: 4 \| 2020-05-25 09:43:03.847 Removing historical data download ID 4. \| 2020-05-25 09:43:03.847 Real-time Intraday chart data file updates started for F.US.DBM20 \| 2020-05-25 09:43:03.847 Opened cached Intraday file: C:\SierraChart\Data\F.US.DBM20.scid. Thread ID: 8748 \| 2020-05-25 09:43:03.848 Intraday chart data file opened for F.US.DBM20 \| 2020-05-25 09:43:03.848 HD Request # 8 \| Enabling Intraday chart updating for symbol. \| 2020-05-25 09:43:03.848 F.US.DBM20 #2 \| Flagging to reload Intraday data on download completion. \| 2020-05-25 09:43:03.848 F.US.DBM20 #4 \| Flagging to reload Intraday data on download completion. \| 2020-05-25 09:43:03.848 F.US.DBM20 1 Min #1 \| Flagging to reload Intraday data on download completion. \| 2020-05-25 09:43:03.848 Triggering next historical data download in queue. \| 2020-05-25 09:43:03.848 F.US.DBM20 #2 \| Reloading chart. \| 2020-05-25 09:43:03.931 F.US.DBM20 #4 \| Reloading chart. \| 2020-05-25 09:43:03.955 F.US.DBM20 1 Min #1 \| Reloading chart. \| 2020-05-25 09:43:03.961 F.US.DBM20 #4 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2020-05-25 09:43:03.966 F.US.DBM20 1 Min #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2020-05-25 09:43:03.976

[2020-05-25 11:02:12] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the relevant message: HD Request # 6 \| Error downloading historical Intraday data for F.US.DBM20. Timeout error connecting to server. \| 2020-05-25 09:42:23.843 Refer to the information here about this: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-05-25 11:25:09] #5 [Go To First Post]
User708086 - Posts: 5
Definitely seemsx to be a firewalling issue. I ve downloaded the date from another Internet Connection and all went well. Thank you very much for your help.

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