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Direct MessagesDate/Time: Thu, 16 May 2024 15:23:04 +0000
symbol error
View Count: 593
| [2020-05-22 04:32:14] |
| User12089 - Posts: 350 |
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I have already submitted a ticket about this which was then LOCKED with the following message pasted below (ref 2) - DESPITE that in the same ticket i already mentioned that i had followed the very same link / thread / instructions and they DID NOT resolve the problem 1. the locked ticket https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1588850768534#ViewTicket 2. the SC Engineering last message in the NOW LOCKED support ticket: "Please followup on the thread here: symbol data missing " The problem CONTINUES (despite having implemented the above instructions) and now happens with various Symbols not just ZB anymore - here is the latest error from TODAY SC Data - All Services | Real-time data for symbol GCG20_FUT_COMEX is currently unavailable. | 2020-05-20 03:39:10.235 SC Data - All Services | Received security definition for symbol GCG20_FUT_COMEX | 2020-05-20 03:39:10.235 SC Data - All Services | Real-time data for symbol GCM19_FUT_COMEX is currently unavailable. | 2020-05-20 03:39:10.235 SC Data - All Services | Received security definition for symbol GCM19_FUT_COMEX | 2020-05-20 03:39:10.235 Symbol Error - GCM20_FUT_COMEX is unknown, unavailable, or improperly formatted. Symbol not specified. | 2020-05-20 03:39:10.235 The problem happens WHILE SC is working ie streaming data in progress - not me tinkering with symbols etc. As mentioned in the ORIGINAL and now LOCKED support ticket, the above type of problem occurs intermittently and the only way i could solve it so far was to disconnect and reconnect SC which is quite disruptive for both trading and market depth data recording Date Time Of Last Edit: 2020-05-26 01:15:11
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| [2020-05-26 01:14:08] |
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This is an incomplete Message Log. We must see the entire Message Log. Instructions are at the bottom of this post. No one else is having this issue and we do not see how it is technically possible without the user having modified symbol settings. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings And disable this option: Global Symbol Settings: Use Custom Symbol Settings Values (Global Settings >> Symbol Settings) ---- Instructions to post entire Message Log: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-26 01:16:15
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