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Direct MessagesDate/Time: Sat, 27 Apr 2024 18:33:31 +0000
Issues Connecting To Rithmic (Requesting Paid Remote Assistance)
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| [2020-05-21 05:54:02] |
| User810293 - Posts: 1 |
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Hello! Thank you for your time. I am new to using Sierra Charts. I am trying to connect Rithmic as my Data Feed but am having an issue. It connects for a second then disconnects. I noticed it is giving an error code 10061. I was wondering if you could please help me with connecting this? I am aware Rithmic will be gone by the end of this year. I would like to use them however until then. I have submitted a Message Log of this issue via "Send For Analysis" as well. If I need to I am open to using the Paid Remote Assistance option to resolve this issue. Thank you again for your time! Best, Lucas |
| [2020-05-21 18:28:31] |
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This is not something we are able to resolve. And that has to do with exchange required restrictions: Regarding Rithmic (Our Final Post on this Subject) It probably has to do with attempting having more than one direct connection to Rithmic at a time which is no longer allowed due to exchange rules. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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