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Direct MessagesDate/Time: Fri, 03 May 2024 10:17:26 +0000
Symbol from wrong exchange opens, same name
View Count: 740
| [2020-05-14 17:39:46] |
| User771423 - Posts: 25 |
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When I open a symbol in Sierrechart from Nasdaq Omx Nordic (via paid data feed from Teletrader), some stocks are not real-time data, but only show historical data through yesterday, and strangely show the last tick at 22:00, when the Stockholm Stock Exchange really closes at 17:30. For example, I test the Bill share on Nasdaq Omx Nordic, it is a Swedish company, the code is BILL.STK.OMXEquities in SierraChart. I open it, and so I get no real-time data but only yesterday's data until 22:00. In addition, the price in the right column does not match. The strange thing is that everything indicates that it is the BILL share on Nyse I get, even though it is a completely different company, and they have nothing to do with each other, and it still says BILL.STK.OMXEquities in the chart! I therefore opened BILL on Nyse in SierraChart, and see that this is exactly what I see when I open BILL on OMXEquities. Then I understand why the last tick is 22:00, since NYSE in the USA closes at 22:00 (local time here where I live in Europe). How is this even possible? See attached log and screen dumps. I have contacted Teletrader, and they have checked logs (for my requests for symbols etc) and they examined their data feed, and it is error free. See email from Teletrader support: "We found at that you were looking at the BIll symbol on NYSE, therefore you got the late ticks at around 10 o'clock European time. In the chart, probably, the OMX symbol was still cached, but according to our logs, you never really requested it successfully. " My guess is that this is a bug in SierraChart, that the program cannot determine the difference between BILL on Nyse and BILL on Nasdaq OMX Nordic. |
 log.txt - Attached On 2020-05-14 17:38:29 UTC - Size: 9.19 KB - 195 views  bill on nyse.JPG / V - Attached On 2020-05-14 17:38:36 UTC - Size: 115.04 KB - 224 views bill on nasdaq omx.JPG / V - Attached On 2020-05-14 17:38:42 UTC - Size: 88.64 KB - 226 views |
| [2020-05-15 02:21:02] |
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We first need to contact Teletrader and get our test account activated. We are doing this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-22 11:22:57] |
| User771423 - Posts: 25 |
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Any update?
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| [2020-05-25 12:49:39] |
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We still have not had a chance to examine this issue. It will be done over the next few days.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-27 12:19:30] |
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Ok we have spent many hours working on this. We have greatly cleaned up the all of the code related to requesting and processing the list of available exchanges for this service and getting the security definition data for the symbol to resolve the necessary symbol identifier in order to subscribe to market data. There is no longer going to be any possibility of a symbol you specify mapping to the wrong symbol with this service. However, the basic problem is that your account with the service is not authorized for this exchange: OMXEquities And this is what has led to the problem you are seeing. We are putting out version 2112 in about 30 minutes. We will need you to update at that time: Software Download: Fast Update This is the prerelease. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-27 12:19:39
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| [2020-05-27 12:30:12] |
| User771423 - Posts: 25 |
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Okey, I'm going to be at my computer in some 2 hours. Then I can update.
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| [2020-05-27 13:25:33] |
| Sierra_Chart Engineering - Posts: 14189 |
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Version 2112 has been released.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-28 00:21:57] |
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Could you please confirm that this issue is resolved for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-28 04:14:02] |
| User771423 - Posts: 25 |
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Hi, yes, now I got the correct symbol, and for example the price is correct (checking against another source).
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| [2020-05-28 04:30:19] |
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This is good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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