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Direct MessagesDate/Time: Thu, 02 May 2024 15:21:27 +0000
ES Not loading on chart
View Count: 560
| [2020-05-12 06:57:36] |
| User210127 - Posts: 23 |
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Hello Support, I am trying to change symbol on a chart to the ES, and absolutely nothing happens, no sign o loading or anything, grey screen, and changing back to previous symbol does not do anything, just grey screen. Tried to reload and recalculate, update charts drawing to current symbols, nothing at all.. The backup file of the workbook loads in the previous symbol, but does the same thing is switching to the ES. Any idea? Thank you |
| [2020-05-12 07:44:34] |
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We see you are using CQG. Follow the instructions here: Changing the Symbol of a Chart: Changing the Symbol of a Chart or Trade DOM Through Chart Settings Make sure you look up the symbol through the Find Symbol window. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-12 07:59:01] |
| User210127 - Posts: 23 |
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Thank you. This is what I do but nothing at all happens/loads..
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| [2020-05-12 08:01:49] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-13 05:56:51] |
| User210127 - Posts: 23 |
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Hi Support, I would do, but as nothing happens as I was describing it the message log is completely blank, so I am not sure this will help you very much..?
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| [2020-05-13 06:27:38] |
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The log could be blank for two reasons. It could be due to color settings which would not be relevant to copying and pasting. Also make sure that Window >> Disable Visible Message Logging is unchecked.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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