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Date/Time: Fri, 29 Mar 2024 13:00:49 +0000



update issues

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[2020-05-11 01:41:55]
hatem hosny - Posts: 57
hi,
- i updated the software to ver. 2104, after opening chartbooks, sierra begins to be NOT RESPONDING every few seconds, i tried the prev. ver. 2102 and is the same!. i tried ver. 2090 the chartbooks di not open,the log file says they need newer ver. .also i noticed another issue that there is continuous data fee but i only have a delayed data in my account! what can i do?

hatem hosny
[2020-05-11 01:58:01]
Sierra Chart Engineering - Posts: 104368
Regarding the performance issue, refer to:
High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart

And generally this whole page:
High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often



. i tried ver. 2090 the chartbooks di not open,the log file says they need newer ver.
To use a backup Chartbook, this is explained near the top of the post:
Version 2093: New Chartbook Format, Better Data Management in Sub Instances, Other | Post: 216058

.also i noticed another issue that there is continuous data fee but i only have a delayed data in my account! what can i do?
We are not understanding what you are asking about here. So if you are receiving streaming Delayed data, what is the issue with that?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-05-11 01:58:38

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