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Date/Time: Thu, 28 Mar 2024 19:22:23 +0000



False open order - how to close it

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[2014-01-20 11:55:45]
east8ender_sh - Posts: 11
Hi,

I trade with CTS.
In the Open and Position window, there is an open order.... but this order was close (tp filled) few days ago when my computer was off.
Regardind cts, i have no open active order, but sierra chart still consider this trade open.

What can I do to clean my "Orders and POsitions" windows ?

Thanks for you future help.
[2014-01-20 16:00:14]
Sierra Chart Engineering - Posts: 104368
This is going to be improved upon with CTS T4 FIX. For now select File >> Disconnect and then File >> Connect to Data Feed.

Normally you should just need to go to Trade >>Refresh Trade Data from Service.

We assume you are referring to an actual open order on the Trade >> Trade Orders and Position >>Orders tab.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-01-20 16:01:51
[2014-01-21 09:01:19]
east8ender_sh - Posts: 11
No, I refer to the "Orders and Positions "windows >> "Trade Stats for Charts" tab.

I did what you told me, but the order is still open in the Trade Stats for Charts. What else can i do ?

Any idea ?

Thanks
[2014-01-21 15:20:05]
Sierra Chart Engineering - Posts: 104368
In this case, you need to clear the Trade Activity data as explained here:
https://www.sierrachart.com/index.php?l=doc/doc_TradeStatusWindows.html#TradeStatsResettingData
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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