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Changing over to Denali feed

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[2020-05-07 14:29:38] #1 [Go To First Post]
Japhro - Posts: 120
You told me to send the request through AMP if I wanted to be charged for the data feed and routing fees through them, and this seemed easier, so I filled out their request form. When I didn't hear anything back, I inquired via their online chat, they said I need to do another request form, then they said all was up to you folks, and so far, in almost 24 hrs, nothing. I am waiting, with no data, no ability to trade, and I started this a whole day ago thinking I would be up and running by premarket this morning. There seem to be a lot of crossed wires getting this feed up and running, who is responsible for what etc. I hope this improves in the future... Date Time Of Last Edit: 2020-05-07 14:29:55

[2020-05-07 14:55:10] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This can all be handled completely by AMP. We will check with them on this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-05-07 14:58:45] #3 [Go To First Post]
Japhro - Posts: 120
Well, apparently not, since if I already have an SC account, they require you to activate some things on my account. If I did not already have an SC acct, then perhaps. But this seems like something that wasn't completely thought out - if a user already has an SC acct and wants to activate the Denali/TT service through their broker and pay the fees through their broker, the broker requires SC to do some of the setup on the existing account. Obviously, they cannot do everything inside your own user admin? Date Time Of Last Edit: 2020-05-07 14:59:12

[2020-05-07 15:00:28] #4 [Go To First Post]
SC Support - Posts: 1797
Hi Japhro, can we give you a quick call to work through this? Date Time Of Last Edit: 2020-05-07 15:03:13

[2020-05-07 15:07:39] #5 [Go To First Post]
Japhro - Posts: 120
Yes pm me and I will give you my number

[2020-05-07 15:09:04] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
if a user already has an SC acct and wants to activate the Denali/TT service through their broker and pay the fees through their broker, the broker requires SC to do some of the setup on the existing account. This is not correct. . Obviously, they cannot do everything inside your own user admin? Yes they can. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-07 15:09:34

[2020-05-07 15:17:26] #7 [Go To First Post]
Japhro - Posts: 120
OK, this is in direct contradiction to what they have told me. I still find it odd, however, that they should have control over accounts that they did not set up. What sort of security measures are in place there (this is another topic but since you mentioned they have full control over anyone's account..)

[2020-05-07 15:29:39] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
that they should have control over accounts that they did not set up. They do not. There is a misunderstanding here. We had thought that you wanted to pay everything through AMP including Sierra Chart. So instead you want to use your own Sierra Chart account and then pay for order routing and the data feed through AMP. That arrangement is not supported and definitely will cause delays. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-08 07:37:20

[2020-05-07 16:10:28] #9 [Go To First Post]
SC Support - Posts: 1797
Spoke to Japhro, helped with Set-up, issue resolved

[2020-05-07 16:31:05] #10 [Go To First Post]
Japhro - Posts: 120
There may be issues with account balances and trade positions not updating in real-time now.

[2020-05-07 16:42:02] #11 [Go To First Post]
SC Support - Posts: 1797
The TT FIX system which is used in the background for the Sierra Chart order routing service does not provide streaming updates to account balances. Account balance data has to be periodically requested and cannot be done at too fast a rate due query limits that TT imposes. If you are a new user of the order routing service or you have not been trading, the account balance data that you see may reflect the balance from the previous day. It will be up-to-date once you begin trading as it will then update approximately every 1 to 2 minutes when trading.

[2020-05-07 16:46:43] #12 [Go To First Post]
Japhro - Posts: 120
Mine hasn't updated since I made a trade 20+ minutes ago This could be a big issue

[2020-05-07 17:47:20] #13 [Go To First Post]
Japhro - Posts: 120
It hasn't updated at all. If I may, if streaming is not possible, then I would like to be able to manually request account balance and margins, with the mkts the way they have been products like CL oil futures have had crazy changes in margins, and it is very difficult to trade without knowing where you stand on intraday profit/loss/margins. please do something to fix this issue

[2020-05-08 07:30:46] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There are no issues with the updating of Trade Positions if you are referring to the Position Quantity. Please go back to CQG or Rithmic. We would put no faith at all, in TT margin data. Please go back to Rithmic. That is very clear. TT is not for you at all. You are going to get no help at all, on account balances or margins from us. We have no control over that. And also we do not appreciate the title of this thread by calling this a nightmare. That is not at all accurate and it is removed. To have a delay which goes on a few hours during usual business hours, is not a nightmare especially when what you are looking for is nonstandard. AMP is the fastest with TT account set ups. Usually these things are handled in less than an hour and often even faster. With every other clearing firm we work with, this goes on sometimes many days. No one even comes close to the speed of AMP. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-08 10:37:39

[2020-05-08 10:16:42] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
But one thing we would say TT has said they are going to provide streaming account balance / credit utilization data. We just do not know when. We are going to do some reconfiguration of the current implementation of the requesting of account balance/credit data over the weekend where there will be some degree of improvement. We do not want to make any promises though. Update: Actually we cannot get this change done over this weekend. It will take more like a week. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-08 10:31:04

[2020-05-08 11:23:56] #16 [Go To First Post]
Japhro - Posts: 120
Account balance can be achieved in one of 2 ways: 1) have the clearing firm provide it, live (preferably) : 2) simulate it based on the particular instrument, contract size traded, the number of ticks gained or lost, minus the commissions and fees charged. SImulating it is fine for me, I don't require it to be to the penny. Margins might be an impossible task if they do not provide this data, as they change from overnight to premarket to regular trading hours. PNL and commissions do not. Perhaps this is also a spreadsheet solution... Date Time Of Last Edit: 2020-05-08 11:24:28

[2020-05-08 13:13:19] #17 [Go To First Post]
Japhro - Posts: 120
Do you also have a link that explains the symbology of futures options through Denali? Options are not listed on the feed available symbols

[2020-05-09 06:59:55] #18 [Go To First Post]
Japhro - Posts: 120
Nevermind, I figured out the options strings issue, it is obscured due to the button saying 'Get Spreads" until you select the particular contract, then it changes the button to "Get Options'

[2020-05-09 16:57:49] #19 [Go To First Post]
@TRADE_YOUR_PLAN - Posts: 126
There are no issues with the updating of Trade Positions if you are referring to the Position Quantity. Please go back to CQG or Rithmic. We would put no faith at all, in TT margin data. Please go back to Rithmic. That is very clear. TT is not for you at all. You are going to get no help at all, on account balances or margins from us. We have no control over that. And also we do not appreciate the title of this thread by calling this a nightmare. That is not at all accurate and it is removed. To have a delay which goes on a few hours during usual business hours, is not a nightmare especially when what you are looking for is nonstandard. AMP is the fastest with TT account set ups. Usually these things are handled in less than an hour and often even faster. With every other clearing firm we work with, this goes on sometimes many days. No one even comes close to the speed of AMP. If or when this improvement is implemented, please announce as to what the changes are specifically. I'm looking forward to this possible improvement.

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