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Date/Time: Mon, 29 Apr 2024 08:47:39 +0000



CME Data Not Real Time

View Count: 567

[2020-05-05 05:08:16]
User831284 - Posts: 5
Specifically for /ES

Just set up new AMP/Sierra Account. Have made sure everything in Sierra Acc is good to go, have AMP login, and followed instructions for Denali feed. /ES data is still delayed and not real-time. Can you confirm that everything on the back end of my account is fine and my issue is just improper settings (hopefully)?

I have followed Denali Exchange Data Feed - anything else I may have missed or should be doing?
[2020-05-05 06:21:33]
Sierra Chart Engineering - Posts: 104368
One thing we see missing is there has been no trading account assigned to your AMP account. Complete this form:
https://www.sierrachart.com/UserControlPanel.php?page=SCOrderRoutingServiceTradingAccountAssignmentRequestForm
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-05-05 13:38:20]
User831284 - Posts: 5
Thanks - completed that last night, is there a confirmation once assigned?
[2020-05-05 19:28:33]
Sierra Chart Engineering - Posts: 104368
Yes you will receive an account support ticket related to this:
https://www.sierrachart.com/usercp.php?page=SupportTickets
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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