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Direct MessagesDate/Time: Mon, 29 Apr 2024 11:07:17 +0000
Attached Orders not working consistently
View Count: 543
| [2020-05-03 15:31:13] |
| User382737 - Posts: 22 |
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Dear Support, I trade the ES Futures Contract, directly from the chart only, currently in Sim mode. I have hotkeys set up to buy and sell at market. I always have the "Use Attached Orders" button checked, with a simple stop set at two ticks. When this setup works successfully, two lines appear on the chart when I press the hotkey to buy or sell: A line showing the stop and a line showing my current position (profit/loss). Unfortunately, about one time in ten, after pressing the hotkey, only one line appears (which usually causes me to take an immediate loss). Can you shed some light on why this is happening? Thank you! |
| [2020-05-04 06:27:44] |
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We have added additional logging into the Trade Activity Log to help determine what the problem could be in your case. This will be out in the next release.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-04 06:27:59
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| [2020-05-04 11:28:49] |
| User382737 - Posts: 22 |
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When is the next release? So you are not able to help me before then?
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| [2020-05-05 08:17:09] |
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New release will be out in the evening today. It will be the latest prerelease. There is no way we can help. We need more log information to know exactly what you are doing and why there is a problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-05 08:17:56
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