Login Page - Create Account

Support Board


Date/Time: Wed, 29 Jun 2022 22:43:15 +0000



Windows Error code 10053

View Count: 2331

[2014-01-17 20:20:06]
User50323 - Posts: 7
Good afternoon, I was wondering if you have any suggestions re: the error message below (SC is experiencing frequent disconnects)

Socket closed. Windows error code 10053: An established connection was aborted by the software in your host computer | 2014-01-16 10:12:37
The SSL socket was shut down successfully. | 2014-01-16 10:12:37
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2014-01-16 10:12:37
Connection to the external service has been lost. | 2014-01-16 10:12:37
CTS FIX: Disconnected. | 2014-01-16 10:12:37
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-01-16 10:12:37

Thank you!
[2014-01-17 20:43:53]
Sierra Chart Engineering - Posts: 103520
We are contacting CTS about this.

It would help us if you can provide us the complete Message Log. Send it by using the Send For Analysis button on the Window >> Show/Hide Message Log. Let us know when that is done.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-01-17 20:45:03
[2014-01-17 21:11:27]
Sierra Chart Engineering - Posts: 103520
Another thing came to mind, update Sierra Chart to 1078 or higher. Do this by selecting Help >> Download Prerelease.

This version supports FIX incremental market data update messages. Which are more efficient.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-01-17 21:11:46
[2014-01-18 19:17:12]
Sierra Chart Engineering - Posts: 103520
When you have this problem, please send us the following information as requested by CTS:

Target System: Live or Simulation. IP address connected to. (This can be determined from the Sierra Chart Message Log. You will see this information within the log lines that indicate a connection to the T4 server. Example: Resolved address fix-sim.t4login.com to IP 69.44.110.196)

Source System: IP address of the users system.

UserName: CTS T4 Username.

Firm: The Firm as specified in Global Settings >> Data/Trade Service Settings.

Description: As detailed as possible.

Time: CST Timezone preferred.

Trade account: If issue is order related.

You can send this privately through an account support ticket here:
https://www.sierrachart.com/usercp.php?page=SupportTickets

We will then forward this to CTS and they will look into the issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-01-18 19:18:21
[2014-01-22 16:47:13]
User23271 - Posts: 13
I sent you the complete log with the following information in description
[2014-01-22 17:38:02]
Sierra Chart Engineering - Posts: 103520
One thing we would like you to do is to update Sierra Chart by selecting Help >> Download Current Version. It receives more efficient market data updates from the CTS FIX server.

However, we have looked at your Message Log and this is what we are seeing:
CTS Historical FIX Session: Disconnected. | 2014-01-22 09:25:37
Socket closed. Windows error code 10053:

The 10053 network socket error is in relation to the Historical data FIX connection. This is normal. That connection will be closed by the server within one minute of the last request for historical data. You can disregard it.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-01-22 17:38:47
[2014-01-23 16:06:36]
User23271 - Posts: 13
Error still exists and disconnect not a historical data

Socket closed. Windows error code 10053: Ïðîãðàììà íà âàøåì õîñò-êîìïüþòåðå ðàçîðâàëà óñòàíîâëåííîå ïîäêëþ÷åíèå. | 2014-01-23 11:03:50
The SSL socket was shut down successfully. | 2014-01-23 11:03:50
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2014-01-23 11:03:50
Connection to the external service has been lost. | 2014-01-23 11:03:50
CTS FIX: Disconnected. | 2014-01-23 11:03:50
Will reconnect to the server in 3.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-01-23 11:03:50

[2014-01-23 16:10:22]
Sierra Chart Engineering - Posts: 103520
Can you send us the Message Log again. And let us know when that is done.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-01-23 16:16:38]
User23271 - Posts: 13
I updated platform yesterday, but this error happened often.


Socket closed. Windows error code 10053: Ïðîãðàììà íà âàøåì õîñò-êîìïüþòåðå ðàçîðâàëà óñòàíîâëåííîå ïîäêëþ÷åíèå. | 2014-01-23 11:13:55
The SSL socket was shut down successfully. | 2014-01-23 11:13:55
CTS FIX: Socket connection was closed without any logout messages sent or received. | 2014-01-23 11:13:55
Connection to the external service has been lost. | 2014-01-23 11:13:56
CTS FIX: Disconnected. | 2014-01-23 11:13:56
Will reconnect to the server in 3.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-01-23 11:13:56


[2014-01-23 16:17:31]
User23271 - Posts: 13
i sent
[2014-01-23 19:54:48]
Sierra Chart Engineering - Posts: 103520
This was the response we received from CTS after they examined the logs related to your connections:


I see six unexpected disconnects between this user’s PC and 6 different host servers on our end for both traditional API connections (our frontend) and SierraChart fix connections. This suggests the user’s local internet connectivity is flaky at best. We are not aware of any other internet related issues system wide at the moment. This user needs to improve their internet connectivity.


This can all be seen by the user and the user’s FCM in their session details available on line. Users should be contacting Dorman for level 1 support

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-01-23 19:55:10
[2014-01-24 12:37:15]
User23271 - Posts: 13
can i log in in platform from another computer with the same login and pas for sierra chart?
Date Time Of Last Edit: 2014-01-24 15:53:17
[2014-01-24 17:24:51]
Sierra Chart Engineering - Posts: 103520
In the case of CTS T4, you cannot connect more than one time to your T4 account at the same time using Sierra Chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-01-24 17:25:05

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account