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Connection Issue

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[2020-04-23 16:54:46] #1 [Go To First Post]
User645429 - Posts: 4
Good morning, Unable to connect to data this morning. Can you assist? I upgraded to latest SC version a few days ago and had not problem connecting after that. It was slower to connect yesterday but did connect. Today it just keeps trying with no success. Thank you. Reading Internal Order ID file. \| 2020-04-23 07:46:42.479 Reading Trade Orders file. \| 2020-04-23 07:46:42.566 Reading Trade Positions file. \| 2020-04-23 07:46:42.567 Reading Account Balance file. \| 2020-04-23 07:46:42.567 UDPListener (1544). Port 22904 \| Listening on UDP port 22904. \| 2020-04-23 07:46:42.586 Software version: 2088 64-bit \| 2020-04-23 07:46:42.586 Primary Thread ID: 21400 \| 2020-04-23 07:46:42.586 Enabled for: Advanced Features 2. \| 2020-04-23 07:46:42.586 Enabled for: Sierra Chart Historical Data Service. \| 2020-04-23 07:46:42.586 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2020-04-23 07:46:42.586 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-04-23 07:46:42.586 Enabled for exchange: INDEXES_DATA_BARCHART \| 2020-04-23 07:46:42.586 Enabled for exchange: CME (Trading Account Required) \| 2020-04-23 07:46:42.586 Enabled for exchange: CBOT (Trading Account Required) \| 2020-04-23 07:46:42.586 Enabled for exchange: COMEX (Trading Account Required) \| 2020-04-23 07:46:42.586 Enabled for exchange: NYMEX (Trading Account Required) \| 2020-04-23 07:46:42.586 Received 1 data feed usernames. \| 2020-04-23 07:46:42.586 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-04-23 07:46:42.586 Current selected Data/Trading service: CQG WebAPI \| 2020-04-23 07:46:42.586 Custom symbol settings values: enabled \| 2020-04-23 07:46:42.586 Chart Update Interval: 500 \| 2020-04-23 07:46:42.586 Intraday Data Storage Time Unit: 0 \| 2020-04-23 07:46:42.586 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-04-23 07:46:42.586 2020-04-23 07:46:42 Local computer time \| 2020-04-23 07:46:42.586 2020-04-23 12:46:42 Local computer time in UTC \| 2020-04-23 07:46:42.586 2020-04-23 07:46:42 Local computer time in SC Time Zone \| 2020-04-23 07:46:42.586 Program path: C:\SierraChart\ \| 2020-04-23 07:46:42.586 Data Files path: C:\SierraChart\Data\ \| 2020-04-23 07:46:42.586 OS Version Number: 10.0 \| 2020-04-23 07:46:42.586 Locale Setting: C \| 2020-04-23 07:46:42.586 DLLs: EdgeTradingGroup.dll, EdgeTradingGroup_64.dll, EminiPlayerIntradaySuite_64.dll, eminiplayer_64.dll, ETG Audio.dll, ETOFSv2.0.dll, ETOFSv2.0_64.dll, ETOFSv3_64.dll, openal32.dll, TraderSmarts.dll, TraderSmarts_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, VerbalJournal.dll, VerbalJournal_64.dll \| 2020-04-23 07:46:42.587 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. \| 2020-04-23 07:46:42.587 CQG WebAPI \| Connecting to server api.cqg.com \| 2020-04-23 07:46:46.591 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2020-04-23 07:46:46.591 Service connection timed out. Will disconnect and retry. \| 2020-04-23 07:47:46.586 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2020-04-23 07:47:46.586 Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-04-23 07:47:46.586 CQG WebSocket socket (5) \| CloseSocket call. \| 2020-04-23 07:47:46.608 CQG WebSocket \| WebSocket closed. \| 2020-04-23 07:47:46.608 CQG WebAPI \| WebSocket closed. \| 2020-04-23 07:47:46.608 CQG WebAPI \| Disconnected. \| 2020-04-23 07:47:46.608 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-04-23 07:47:46.608 CQG WebAPI \| Connecting to server api.cqg.com \| 2020-04-23 07:47:49.605 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2020-04-23 07:47:49.605 Service connection timed out. Will disconnect and retry. \| 2020-04-23 07:48:49.601 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2020-04-23 07:48:49.602 Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-04-23 07:48:49.602 CQG WebSocket socket (5) \| CloseSocket call. \| 2020-04-23 07:48:49.623 CQG WebSocket \| WebSocket closed. \| 2020-04-23 07:48:49.623 CQG WebAPI \| WebSocket closed. \| 2020-04-23 07:48:49.623 CQG WebAPI \| Disconnected. \| 2020-04-23 07:48:49.623 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-04-23 07:48:49.623 CQG WebAPI \| Connecting to server api.cqg.com \| 2020-04-23 07:48:52.619 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2020-04-23 07:48:52.619 Request for symbol settings MD5 finished unsuccessfully. Request ID: 1. Socket connection closed during the connection attempt. \| 2020-04-23 07:49:42.845 Service connection timed out. Will disconnect and retry. \| 2020-04-23 07:49:52.620 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2020-04-23 07:49:52.620 Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-04-23 07:49:52.620 CQG WebSocket socket (5) \| CloseSocket call. \| 2020-04-23 07:49:52.641 CQG WebSocket \| WebSocket closed. \| 2020-04-23 07:49:52.641 CQG WebAPI \| WebSocket closed. \| 2020-04-23 07:49:52.641 CQG WebAPI \| Disconnected. \| 2020-04-23 07:49:52.641 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-04-23 07:49:52.641 CQG WebAPI \| Connecting to server api.cqg.com \| 2020-04-23 07:49:55.634 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2020-04-23 07:49:55.634 Service connection timed out. Will disconnect and retry. \| 2020-04-23 07:50:55.634 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2020-04-23 07:50:55.634 Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-04-23 07:50:55.634 CQG WebSocket socket (2) \| CloseSocket call. \| 2020-04-23 07:50:55.651 CQG WebSocket \| WebSocket closed. \| 2020-04-23 07:50:55.651 CQG WebAPI \| WebSocket closed. \| 2020-04-23 07:50:55.651 CQG WebAPI \| Disconnected. \| 2020-04-23 07:50:55.651 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-04-23 07:50:55.651 CQG WebAPI \| Connecting to server api.cqg.com \| 2020-04-23 07:50:58.650 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2020-04-23 07:50:58.650 File >> Disconnect selected. \| 2020-04-23 07:51:28.841 CQG WebSocket socket (2) \| CloseSocket call. \| 2020-04-23 07:51:28.841 CQG WebSocket \| WebSocket closed. \| 2020-04-23 07:51:28.841 CQG WebAPI \| WebSocket closed. \| 2020-04-23 07:51:28.841 CQG WebAPI \| Disconnected. \| 2020-04-23 07:51:28.841 Requested symbol settings for service code scdataallservices. Request ID: 2. \| 2020-04-23 07:52:41.389 CQG WebSocket socket (0) \| CloseSocket call. \| 2020-04-23 07:52:41.390 CQG WebSocket socket (0) \| CloseSocket call. \| 2020-04-23 07:52:41.391 CQG WebSocket socket (0) \| CloseSocket call. \| 2020-04-23 07:52:41.391 Current selected Data/Trading service: SC Data - All Services \| 2020-04-23 07:52:41.392 SC Data - All Services \| Disconnected. \| 2020-04-23 07:53:04.144 SC Data - All Services \| Disconnected. \| 2020-04-23 07:53:04.180 Canceling symbol settings request. Request ID: 2. \| 2020-04-23 07:53:04.182 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 3. \| 2020-04-23 07:53:04.182 Current selected Data/Trading service: CQG WebAPI \| 2020-04-23 07:53:04.182 CQG WebAPI \| Connecting to server api.cqg.com \| 2020-04-23 07:53:53.910 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2020-04-23 07:53:53.910 Service connection timed out. Will disconnect and retry. \| 2020-04-23 07:54:53.899 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2020-04-23 07:54:53.899 Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-04-23 07:54:53.899 CQG WebSocket socket (2) \| CloseSocket call. \| 2020-04-23 07:54:53.915 CQG WebSocket \| WebSocket closed. \| 2020-04-23 07:54:53.915 CQG WebAPI \| WebSocket closed. \| 2020-04-23 07:54:53.915 CQG WebAPI \| Disconnected. \| 2020-04-23 07:54:53.915 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-04-23 07:54:53.915 CQG WebAPI \| Connecting to server api.cqg.com \| 2020-04-23 07:54:56.915 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2020-04-23 07:54:56.915 Requested new login tokens. \| 2020-04-23 07:55:16.287 No available login tokens. Tokens being requested and automatic retry pending. \| 2020-04-23 07:55:16.287 * File >> Disconnect selected. \| 2020-04-23 07:55:29.501 CQG WebSocket socket (2) \| CloseSocket call. \| 2020-04-23 07:55:29.501 CQG WebSocket \| WebSocket closed. \| 2020-04-23 07:55:29.501 CQG WebAPI \| WebSocket closed. \| 2020-04-23 07:55:29.501 CQG WebAPI \| Disconnected. \| 2020-04-23 07:55:29.501 Requested new login tokens. \| 2020-04-23 07:55:40.236 No available login tokens. Tokens being requested and automatic retry pending. \| 2020-04-23 07:55:40.236 * Request for symbol settings MD5 finished unsuccessfully. Request ID: 3. Socket connection closed during the connection attempt. \| 2020-04-23 07:56:04.438 CQG WebAPI \| Connecting to server api.cqg.com \| 2020-04-23 08:00:38.466 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2020-04-23 08:00:38.466 Service connection timed out. Will disconnect and retry. \| 2020-04-23 08:01:38.463 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2020-04-23 08:01:38.463 Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-04-23 08:01:38.463 CQG WebSocket socket (2) \| CloseSocket call. \| 2020-04-23 08:01:38.484 CQG WebSocket \| WebSocket closed. \| 2020-04-23 08:01:38.484 CQG WebAPI \| WebSocket closed. \| 2020-04-23 08:01:38.485 CQG WebAPI \| Disconnected. \| 2020-04-23 08:01:38.485 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-04-23 08:01:38.485 CQG WebAPI \| Connecting to server api.cqg.com \| 2020-04-23 08:01:41.479 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2020-04-23 08:01:41.479 File >> Disconnect selected. \| 2020-04-23 08:02:10.675 CQG WebSocket socket (2) \| CloseSocket call. \| 2020-04-23 08:02:10.675 CQG WebSocket \| WebSocket closed. \| 2020-04-23 08:02:10.675 CQG WebAPI \| WebSocket closed. \| 2020-04-23 08:02:10.675 CQG WebAPI \| Disconnected. \| 2020-04-23 08:02:10.675

[2020-04-23 21:11:38] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You are having problems connecting to CQG. Refer to the information here about this: CQG Trading Platform Service: Frequent Server Disconnections when Using CQG We would also like to move you to the new Denali Exchange Data Feed for the CME Group data instead of the current Sierra Chart Exchange Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-24 01:12:35

[2020-04-23 23:48:24] #3 [Go To First Post]
SC Support - Posts: 1801
Hi User645429, is your focus within the CME Group Exchanges (CBOT, CME, COMEX, and NYMEX)? If so we can move you to the Denali Data Feed. No cost in April Denali Data Feed: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliExchangeDataFeed Step 1 (Market Data Agreements): https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Documentation for Denali: Denali Exchange Data Feed Date Time Of Last Edit: 2020-04-23 23:50:39

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